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“Comfortable and Nice Service” 4 of 5 bubbles
Review of Crowne Plaza Zurich Hotel

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Crowne Plaza Zurich Hotel
Ranked #62 of 138 Hotels in Zurich
GreenLeadersGold level
United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable and Nice Service”
4 of 5 bubbles Reviewed February 5, 2013

Pros:
1. Nice spacious room and toilet facilities
2. Decent Gym Facilities
3. Access to public transport , Taxi and Restaurants.
4. Nice Bar and Food with Room Service
5. You can store luggage if you returning the next week

Cons:
1. The internet is not fast enough
2. The pillows provided are very soft
3. No breakfast included in the room rate

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, February 6, 2013
Dear Guest

Thank you for staying at the Crowne Plaza Zürich as well as for publishing your feedback. We are pleased to read your comments and would like to ensure you that we will do our utmost to make your stay a pleasant one again.

Kindly let us inform you that we offer a wide range of pillows and are happy to provide you with different bedding upon request. Concerning the internet, let us mention, that the connection with a speed of 256 KB is complimentary. Unlimited internet access is available in your room against a fee of CHF 09.95 / 24 h / gadget, as well as in our internet corner in the lobby.


Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,258 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
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English first
Zurich, Switzerland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 4, 2013

This was my 1st visit to the Crowne Plaza Hotel in Zurich. A 2 minute walk from the tram stop, through the doors of this Hotel and I was welcomed by a very friendly, female concierge, who greeted, then directed me to the reception desk, where I was treated with great care. A quick, friendly and informative check in, and an impressive lobby.

I dropped off my bags in my modern, relaxing and welcoming room, checked my emails using the free wifi, enjoyed a glass of complimentary mineral water (not the norm for Zurich, I have been charged 8 CHF per bottle in the past), then ventured to the hotel bar.

After a pleasant chat with the barman about where to party the night away and a few of the recommended local beers, a table was reserved for me in the Relais des Arts, in house restaurant where, yet again I was looked after very well. After ordering my steak (very tasty), I was served a complimentary amuse bouche, which was a pleasant surprise, before my order was brought to the table. All over a great restaurant experience.

Several hours later it was time to sleep... which i did indeed.... so well that I missed my breakfast. This might have been due to the so called "sleep advantage" package, left on my pillow. A spray which enhances sleep. It worked.

Bathroom, shower and facilities were clean, modern, and comfortable.

Check out was very easy and I received local brunch recommendations as i missed breakfast.

I will come back to this hotel, for sure if I am in the area. Value for money was great!

Room Tip: simply ask if an upgrade is possible... however the standard room is great.. maybe ask for a courtya...
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  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tommy2rows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, February 6, 2013
Dear Guest
We are pleased to read that you enjoyed your stay with us and very much appreciate your positive comments. Thank you for taking your precious time to publish your review about the Crowne Plaza Zürich.
It would be a pleasure for us to be your host in Zurich again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorkshire
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed February 1, 2013

We booked a triple room for one night due to a stop in Zurich which we deeply regretted. The mattress on the single bed had broken springs and the room hadn’t even been vacuumed let alone the stains on the carpet being removed. This really wasn't like the cleanliness we had seen elsewhere is Zurich.

Facilities were enough for 2 people at the most as there were only 2 mugs for tea and only one set of robes and slippers. Room service was extremely slow even after multiple calls and there is a tram line running directly outside the hotel which you can hear all night!

Bathroom was clean with a walk in shower but was not practical as the water from the shower went all over due to the shower screen not being big enough.

On the plus side the reception staff were polite enough until the following morning. We paid our city tax on arrival yet were asked for it again upon checkout as they said they didn’t have any details. After a few minutes of trying to prove we had paid, the staff were eventually able to confirm we had paid once they finally checked against our check in time.

  • Stayed January 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank 5481y4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, February 6, 2013
Dear Guest
It is our main goal to provide our guests with a pleasant stay and we are sorry to read about your complaints. Informing us about your negative impressions immediately helps us to react promptly during your stay and enables us to offer you a first class service according our standards.
We apologize that your room was not prepared perfectly upon your arrival. Kindly let us mention that we are keen to avoid mistakes like this and are happy to offer you another room in case of any inconvenience.
We are also sorry about the room service waiting times as well as the disturbing traffic noise. Let us ensure you that there is no tram traffic between midnight and early morning.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Zurich hotels

Chelmsford, United Kingdom
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed January 26, 2013

good location. easily accessible by tram. very friendly staff. good room service. rooms were quiet clean and comfortable. I didnt eat at the restaurant as it is quite quick to get into the centre by tram be careful to check whether breakfast included in tarrif

Room Tip: recommend higher floor.
See more room tips
  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bookreader8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 28, 2013
Dear Guest
Thank you very much for staying at our hotel as well as for your honoring comments! We are happy to read that you enjoyed your stay at the Crowne Plaza Zürich.
We would be very happy to contribute to your positive travel experiences in the future as well and to welcome you in our fine dining restaurant too.

Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 23, 2013

Went to Zurich with my partner, for the Christmas holidays. We chose the Crowne Plaza, as I am a member of the Priority Club Rewards scheme.
On arrival to the hotel, we were greeted warmly and were given a complimentary upgrade to a junior suite.
Absolutely loved the room the bathroom facilities, kept my partner very happy.
Breakfast was great, and the free internet (Up 500kb) was enough for me to use my phone to keep in touch via whatsapp and check emails.
I did have an issue with the temperature, as couldn't workout how to keep the temperature below 14 degrees.
All the staff were unbelievably helpful, especially a female concierge(Sitara). She was really fantastic, helped with everything from booking tours to locating an English speaking Christmas service. She truly went beyond the call of duty, and my partner and myself are truly grateful.
Great location in west Zurich, and within close proximity of nice and affordable restaurants and FC Zurich.

My now Fiancée and myself will be returning in the summer, as we had a great time.

Room Tip: Always get the staff to help adjust the temperature of the air-conditioning, if unsuitable. Third fl...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nnamdi90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 28, 2013
Dear Guest

Thank you very much for your recent stay as well as for taking your precious time to publish your detailed feedback. We are pleased to read about your positive experiences and have forwarded your kind compliments to our team.

It would be a pleasure for us to welcome you again. We will do our utmost to make your stay a great experience.

Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed January 21, 2013

The Crowne Plaza is a nice enough business hotel. The rooms are small but at least mine was very tidy and functional. Not entirely sure what rate I was on (booked thorugh a travel agent) but had to pay extra for breakfast and the internet, latter of which I find increasingly surprising in Europe nowadays.
The only actual drawback of the hotel, at least in my case, was the fact that you are allowed to smoke in it. Though I had a non smoking room, there were smoking rooms on the same floor and a clear smell of cigarette smoke in the corridor. Not to my liking (sorry, smokers).
On the other hand, the breakfast was far above average, or at least my expectations. I find it rare that in a hotel of this calibre cooks are at hand to prepare e.g. omelettes to order with no extra fee. Well done for that.

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jukka K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 28, 2013
Dear Guest
Thank you very much for staying at the Crowne Plaza Zürich as well as for your kind review. We are delighted to read that you enjoyed your stay.
Kindly let us mention that all of our guest rooms and public rooms are non-smoking and smoking is only allowed in our garden. This fact is communicated on our official websites as well is the room information material. Unfortunately this notice might have been ignored by someone during your stay.
We would be very happy to be your host during your next stay in Zurich again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed January 20, 2013

The staff was nice, breakfast nothing special, rooms tiny. Located not exactly in the centre, nice restaurants in the neighbourhood.
But the bathroom....how to put it...for a single person it would probably be o.k. But for two, simply unconvenient. The sliding translucent door could not be closed completely, there was at least an inch gap between, so not only could you hear EVERYTHING but also see it..Also, there was no air con in the bathroom so .... lovely. And the entrance to the bathroom is not situated at the corridor by the room entrance as usual, but you can literally jump in from your bed, meaning that you really face all the details. So, by NOT switching on the light and letting the water run in the washbasin while going to toilet, you could hope for some privacy for both of you. Unless you could hear your neighbours behind the partition wall in the bathroom, of course..
Never ever again!!!

  • Stayed December 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank andy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, January 28, 2013
Dear Guest
We are very sorry to read about the inconveniences you describe in your review. Kindly let us ensure you that our main aim is to provide our guests with a pleasant stay. We are always happy to consider your preferences whether it is the style of the bathroom or any other issue and to offer you a room change, if this solution is convenient for you.
Your kind compliment regarding our team is much appreciated and already shared with our colleagues.
It would be a pleasure for us to welcome you again. We would of course host you in a room with a different bathroom architecture offering more privacy.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Zurich Hotel

Property: Crowne Plaza Zurich Hotel
Address: Badenerstrasse 420, Zurich 8004, Switzerland (Formerly InterContinental Hotel Zurich)
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Zurich
#55 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Number of rooms: 365
Official Description (provided by the hotel):
The Crowne Plaza Zürich hotel is situated in the trendy Zurich West district, 11km from the airport, close to the city centre. The Crowne Plaza Hotel Zürich offers indoor parking for 550 cars. The 365 air-conditioned rooms in modern and contemporary design are kept in warm browne colours. All guest rooms feature flat screen TVs, high speed & wireless internet access, coffee and tea making facilities and a safe. Restaurants at the Crowne Plaza Hotel Zurich include the Relais des Arts and the Letzi Leu as well as the garden restaurant, all serving delicate Swiss and international meals. The Lobby Bar is an ideal meeting place for business or leisure. Guests of the Crowne Plaza Hotel Zürich enjoy access to 2000 square meters of fitness and spa facilities. WiFi internet is available in all rooms. For events & meetings for up to 480 guests, 11 rooms with natural daylight are at your disposal. ... more   less 
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Also Known As:
Crowne Plaza Zurich
Crowne Plaza zürich

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