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“Excellent hotel for a treat” 5 of 5 bubbles
Review of Novotel Zurich City-West

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Novotel Zurich City-West
Ranked #42 of 138 Hotels in Zurich
GreenLeadersGold level
Worthing, England, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent hotel for a treat”
5 of 5 bubbles Reviewed October 31, 2012

Excellent faciltities and decor; we had an exec suite as a treat and the room was lovely, all expected faciltities andmore: such as docking station, lots of TV channels and freemovies,good wifi, lovely bathroom,queen sized bed and easy to use sofa bed for kids. Lobby and downstairs space was spacious and comfortable with internet access,xbox and good bar and cafe area.

Easy to access on trams and located in an area out of main town but with great bars,cafes and restuarnats nearby.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Saffron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,096 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
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English first
Brisbane, Australia
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 24, 2012

location is 10 minutes by tram to the city; tram stop is just on the main road from the hotel.
pool was not heated, so was not too comfortable.
staff were very friendly and helpful.
room was very nice & big!
zurich is a very expensive city, we had a value meal similar to burger king, cost us $25 each, only $7 in oz!

  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jenny t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed October 23, 2012

Hotel was ok, staff were not the most helpful but not rude. My card was charged and I didnt get a refund receipt, then they couldn't find one either and it took ages.
Rooms were fine, service was fine. Nothing fancy nothing to shout about but good average hotel close to station and trams

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SarahA786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonnaureP, Manager at Novotel Zurich City-West, responded to this review, October 24, 2012
Dear Guest
Thank you for taking the time to tell us about your experience at the Novotel Zurich City West. I am sorry for the inconvenience during you stay.; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
If there are still issues regarding your credit card please contact me directly.

Sincerely,
M. Lavori
Front Office Manager
Tel. +41 44 276 2200
E: h2731@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 22, 2012

We arrived very late for the check-in which wasn't at all a problem, perhaps because it was all pre-paid. I would have loved to stay longer there as the rooms were really nice and comfy, but this was just a stopover. Breakfast was excellent. Even though it is a business orientated place, they set up some facilities for children, although we didn't have time to use the indoor pool. They have a large parking in the basement that costs 25CHF a day. The only negative we had was that they wanted to charge TV entertainment from my parents room which they didn't use. After some arguing, the receptionist gave in and refunded us the fee. Based on this, I would probably return to this hotel if ever return to Zurich and would also recommend it to anyone - just ensure you check your bill at the check out!

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PopPrincesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbria, Uk
Level Contributor
115 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed October 22, 2012

It's a typical novotel. Bedrooms quite stylish, plenty of room in bathroom, good big shower. Room comfortable and, while not enourmous, big enough for a city centre hotel. Rather mean with coffee/tea supplies, and no biscuits/snacks appart from the expensive mini bar provision.

Reception helpful and friendly, easy check in check out

Breakfast OK, decent selection, tiny plates and bowls (to discourage eating too much?!). Cold buffet good quality, but I've had better cooked food.

Location is convenient - 10 mins walk from Hardbrucke railway station (15 mins and CHF6.40 to/from Airport) and 5 mins walk to tram to centre (35 mins brisk walk to the main Bahnhof/city centre)

Ibis right next door is cheaper... but not so comfortable

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JML_Cumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranbrook, BC
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed October 21, 2012

While somewhat removed from the downtown area, it's a relatively new, clean and well-appointed hotel with good service. It's only a short and inexpensive tram ride from the hotel to the main area of downtown (and the old town); from there, easy to walk and explore right down to the lake. Food was good, and drinks in the bar in the evening was pleasant.

Room Tip: In a business area of town, so seemed relatively quiet in all parts of the hotel.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CranbrookDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BonnaureP, Manager at Novotel Zurich City-West, responded to this review, October 31, 2012
Dear Cranbrook Dave

Thank you for staying with us.
We look forward to welcome sometime again.

Kind regards from Zurich
Patrick Bonnaure
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
8 reviews
7 hotel reviews
4 of 5 bubbles Reviewed October 21, 2012 via mobile

My wife and I stayed here prior to a business conference.The reception staff were very helpful in arranging an early check in,and advising on the transportation system around Zurich.Hotel is well priced in comparison to others closer to the city centre.We would stay again if in Zurich.

Stayed October 2012, traveled as a couple
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Zurich City-West

Property: Novotel Zurich City-West
Address: Schiffbaustrasse 13 | Am Turbinenplatz, Zurich 8005, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Escher Wyss
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Zurich
#32 Luxury Hotel in Zurich
#37 Family Hotel in Zurich
#49 Romantic Hotel in Zurich
#57 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Zurich City-West 4*
Number of rooms: 144
Official Description (provided by the hotel):
The Novotel Zurich City West is a 4 star hotel with 144 rooms in the fashionable Zurich West area. Close to Hardbrucke train station, Escher Wyss Platz tram station and the Technopark. A few minutes from the main railway station and the old city by tramor train. The hotel offers seven modern conference rooms with natural light. An indoor swimming pool, fitness area, bar, kids corner and a restaurant with terrace complete the package. Pay parking garage and airport shuttle (fees apply). ... more   less 
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Also Known As:
Novotel Zurich City-West Hotel
Novotel Hotel zürich
zürich Novotel

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