It's time to find a new 'home away home' while in Zurich.
Maybe the Widder is the 'winner that takes it all'?
It is unforgivable conduct to a arriving guest, just to inform that
the hotel is full, even if the guest is having a written confirmation
of the room reservation in his hand sent by the hotel months ago.
The two recently engaged staff members behind the reception desk representing the new generation of Storchen staff, where
not only unfriendly and unsympathetic persons, but totally unskilled to handle the situation they caused.
In summary: if I didn't make it crystal clear for the people behind
the reception desk, who didn't value my confirmed reservation
at all, that I had not the least intention of leaving the hotel and if I didn't go through the scene, caused by this 'not so very warm welcome', I wouldn't have slept in the room, that
I already months ago booked. I got the room - finally - Yes!
However no explanations nor excuses followed during my whole stay.
This episode from a renowned, first class SWISS hotel
is unforgivable. There are snakes in the nest of Storchen.
- Official Description (provided by the hotel):
- The Storchen Zürich is a traditional first class establishment with 67 stylishly elegant rooms and suites in the heart of the old city. Whether at the reception, at the Conciergerie, in the Rôtisserie or on the Terrasse, in the classical Storchen Bar, in our trendy Barchetta, in the Boulevard Café or even in our elegant hotel lobby, our long tradition of hospitality, together with our warm and personal service, can be enjoyed throughout the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Storchen Zurich Hotel
- Summit Zurich
- Hotel Zum Storchen a Summit
- zürich Summit