After receiving a "guaranteed confirmation" and prepaying for the hotel room, Wellenberg over-booked and bumped us to another hotel. No attempt to e-mail or call prior to us arriving at the hotel. In addition, other individuals continued to check in after us without being bumped.
While our reservation was non-refundable....the hotel still over-booked.
Strongly discourage from booking at this hotel if only for one night because there is a strong chance you will get bumped and spend another 30-60 minutes waiting for a cab and moving hotels.
Also....no air conditioning in the rooms!
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- Also Known As:
- Wellenberg Hotel zürich