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“double luxury room” 3 of 5 stars
Review of Hotel Krone Unterstrass

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Hotel Krone Unterstrass
Ranked #19 of 133 Hotels in Zurich
Certificate of Excellence
Ankara, Turkey
2 reviews
“double luxury room”
3 of 5 stars Reviewed March 10, 2013

I spent a week at Hotel Krone with my 2 year old. We booked a double luxury room with a kitchenette, but I later found out that there is only a "kettle" in the kitchenette where I can make my own coffee and a small size fridge. they do not allow you to cook anything for security reasons.
my friends were staying in standard double room and there was much more space than in the double luxury room. i didn't really get why I had to pay much more money for no real service. plus the "luxury room" is in the building behind the actual hotel and there was only one person at the reception when i did my check-in and i had to carry my 2 year-old and the suitcase to the room myself.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank bade t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
differente, Manager at Hotel Krone Unterstrass, responded to this review, March 13, 2013
Dear guest
Thank you very much for your feedback and the time you have dedicated to inform us about your opinion. It is possible to equip the Townhouse rooms with a microwave and addtional cutlery. However, we would need to know before or during your stay, if you would like to have these accessories since they are not standardised in the room. Of course, we would have offered you a double room in our main building during your stay. We apologize, that you were not escorted to your room upon check-in. This is our regular procedure and we highly regret, that we did not provide this service, when you arrived. However, we would be more than happy to welcome you again in our hotel and to be able to prove our service again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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658 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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English first
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 22, 2013

Definitely the perfect place to stay for 1 or more nights. Service was very good, free wifi available, restaurant open til quite late (compared to usual Swiss timings), good food, everyone was very kind. The room was comfortable and clean.
More than happy to go back to this hotel for my next stay in Zuerich.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Marcellinax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucknow, India
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 stars Reviewed January 30, 2013 via mobile

We stayed there for two nights with our 5 yr old son. They refused to serve us breakfast as we were late by a couple of minutes and there were still people having breakfast. We told them that we have a small kid but still all they can manage was a glass of milk and we have to pay for our tea even though our breakfast was included in the room rate. The restaurant staff is very snooty and won't smile back even if u smile at them. Next we will prefer to stay at another hotel in Zurich with a friendlier staff.

  • Stayed June 2012
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Tour1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
differente, Manager at Hotel Krone Unterstrass, responded to this review, February 2, 2013
Dear guest
Thank you very much for your comment on Tripadvisor and the time you have dedicated to give us your feeback. We apologize, that our staff did not meet your expectations. We have informed them about this situation and sensitized them again about our high standards towards customer care. Nevertheless we hope to welcome you again in our hotel in order to be able to prove our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergstrasse, Germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 29, 2013

I think this is a really nice hotel, centrally located with a tram in front of the hotel. The food in the Bar&Grill Restaurant is superb. Reception service was very friendly, the room clean and enough space (got an upgrade on arrival to double room, booked single). Breakfast was okay. Nothing special. The only thing I really didn`t like was the fact, that when I came to the restaurant and asked for one of the tables at the windows, they told me that this is not possible as I am single only, and this was a table for four people. I was suprised as I was the only one in the restaurant. The hotel was not completely booked and their where no reservation for other guests. So I insisted on the window table again. A lady from management showed up and explained to me again, that this is not allowed from hotel management! Only when I said that I will leave the restaurant, I was allowed to sit at the window :-( => BTW: During the next 45min, NOBODOY showed up. So the restaurant was empty when I came and still was empty when I left. I understand the intention of having single persons sitting on smaller table, but in a situation where the whole restaurant is empty, I do not. A bit more customer orientad approach required here.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Joker4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
differente, Manager at Hotel Krone Unterstrass, responded to this review, February 2, 2013
Dear guest
Thank you very much for your comment on Tripadvisor. We highly appreciate your information. Your feedback helps us to check our service. We apologize for your inconvenience you have faced in our restaurant. We have briefed our restaurant staff about this situation. Nevertheless we hope to welcome you again in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salvador, Bahia, Brazil
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

A excellent hotel to stay in Zurich, very clean, big room, many options in breakfast.
Near to many tourists points. A TRAM station in front of it.

The bad thing is the computer in lob, it is very dificult to use.

I pretend, in my netx trip, to go this hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Dihego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 24, 2013

This hotel is a really nice hotel that is not too far from the city centre.
I stayed in the new annex in a lovely room, but I managed to cut my head quite badly on the TV set hanging from the wall bracket! It was an accident waiting to happen! Sadly, when I reported the incident, the staff had absolutely no knowledge of what to do in case of any mishap - not even an accident report book. The response from the management was that I should have looked where I was going! So much for Swiss hospitality. A free breakfast would have been nice. I hasten to add that I have GOOD vision!

Room Tip: The new annex is quieter than the main hotel building.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank asra43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
differente, Manager at Hotel Krone Unterstrass, responded to this review, January 26, 2013
Dear guest
Thank you very much for your feedback and the time you have dedicated to inform us about your stay. We highly regret you accident in the hotel room. We have noted your incident and the danger spot will be taken into consideration for the next renovation of the rooms. Nevertheless we hope to welcome you again in our hotel and wish you all the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
99 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed January 18, 2013

The hotel was nice and new. The rooms are spacious and comfy. The bathroom is good and it has everything you need for a night stay. The hotel provided a parking spot for us that is indoor.

The hotel is also animal friendly (with a charge of course!) as we were traveling with a dog. The staff are pleasant and helpful. It is right next to a tram stop so getting to town isn't too difficult. However, the location is a bit far from town so be prepared to learn how to take the trams (the ticket machines are a bit tough to manage in the beginning!).

Overall it's a pleasant stay!

Room Tip: Get a room away from main road because it is right by the tram track.
See more room tips
  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank YW L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Krone Unterstrass

Property: Hotel Krone Unterstrass
Address: Schaffhauserstrasse 1, Zurich 8006, Switzerland
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Zurich
#16 Luxury Hotel in Zurich
#22 Romantic Hotel in Zurich
#25 Family Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Krone Unterstrass 4*
Number of rooms: 74
Official Description (provided by the hotel):
The 4-star Hotel Krone in Zurich Unterstrass is a modern city and business hotel with tradition. Top quality, sustainability, outstanding service and hospitality are our core values. Our city hotel was founded in 1720 and has been one of Zurich's most renowned places to stay ever since. Fully renovated and equipped with the very latest services, the hotel offers all the amenities that the discerning guest who wants only the best would require. Ideally located in a fashionable part of the city, our hotel is just a few minutes away from Zurich's main railway station, the conference centre, the Hallenstadion multi-purpose facility, the Zurich exhibition grounds, the university and the ETH Swiss Federal Institute of Technology. The 'Kronenstrasse' tram stop is just in front of our door. The journey to and from Zurich Airport takes just 20 minutes. Zurich's sights, such as the historic town centre, the Grossmünster (Great Minister), the Bahnhofstrasse main street and Lake Zurich, are just a comfortable five or ten minutes away. Our rooms range from the cosy and comfortable through to the top-quality and luxurious. The excellent restaurant, meeting facilities and banquet rooms make the Hotel Krone the ideal place for your next visit to the city. It is the perfect place for an overnight stay after a visit to the Zurich trade fair or for your business event. ... more   less 
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Also Known As:
Krone Unterstrass Hotel
Best Western Zurich
Krone Unterstrass zürich
zürich Best Western

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