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“Great hotel for business or personal travel”

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Sheraton Zurich Neues Schloss Hotel
Ranked #77 of 139 Hotels in Zurich
Certificate of Excellence
Chicago, Illinois
Level Contributor
3 reviews
“Great hotel for business or personal travel”
Reviewed February 25, 2014

I don't normally write reviews, but was especially impressed by the Nuess Schloss Sheraton Hotel. The service is friendly (and fast!), the location is perfect, the rooms are modern and tastefully designed, and the bar/lounge area is a great place to grab a drink, socialize, or (in my case) work. The hotel lacks a fitness center, but there is a gym conveniently located nearby.

I stayed on a business trip, but believe this small Sheraton hotel would also be perfect for those travelling for leisure.

Great job - keep it up with the great service!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Conor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, March 3, 2014
Dear Conor W,

thank you very much for writing a review this time!

It is great to hear that the hotel and its staff were able to fullfill all your needs and you had a good time staying with us.

We do everything we can to keep up or even improve our level of service and I trully hope that we are able to welcome you back to the Sheraton Zurich neues Schloss Hotel to show you our efforts!

All the best from Zurich

Pieter van Beugen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Hong Kong, China
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 18, 2014

Stayed there last August for a family trip with the 6 month old baby. From a room perspective, we gave this a 5 star. Perhaps because we were kindly upgraded to the top floor suite with a balcony, so it is a little bit unfair in that way. But the room was fantastic, particularly the bathroom which was very high tech and had an awesome bath with electronic temperature set etc....my japanese wife loved it as it was just like japanese bathroom standards which is very rare globally.

Location was ok, but Zurich is not a large city so we could work within 20-30minutes of most of the city, and of course walking around Zurich is quite a pleasant experience.

No real complaints otherwise, we did order room service a couple of times and thought the food was very good. But expect the usual swiss prices.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank love2travelTokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
150 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed February 16, 2014

The hotel itself is clean, modern and spacious. It is very conveniently located 20 mins easy walk from the Zurich main train station (or 5 mins tram ride via trams 6, 7 and 13) and you can find Starbucks and other restaurants around the corner. It is located in the business district with many banks and offices, and it's a very quiet and safe neighbourhood. If you wish to take a walk, Lake Zurich is just a few mins walk away. The staff whom I met were really friendly and helpful, making it an overall enjoyable stay.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nemrac_coco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, February 18, 2014
Dear nemrac_coco,

thank you so much for your review on TripAdvisor.

It is great to hear that you enjoyed your stay at the Sheraton Zurich Neues Schloss Hotel and that you liked our location in the beautifull city of Zurich.

On behalf of the Sheraton team I hope to welcome you back at some time in the near future.

Warm regards,

Pieter van Beugen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temecula, California
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 9, 2014

Spent a couple of nights here on Feb 2014. I was there for work, so the location (near banks) was a plus.

Train station, shopping, restaurants are all within walking distance. The hotel is located in a very safe area, I took walks at night by myself and felt safe at all times. Breakfast is buffet style, not a huge variety but definitely enough to start your day with a full belly, plus they will accommodate any requests of items that are not included. (like hard boiled eggs). Staff very courteous.
Rooms have been clearly remodeled and updated. The feel is very american like, not European like (I personally don't like flowery, overly ornate and cramped spaces).

There is a beautiful path for walkers, joggers, bikers right next to the lake, just minutes away.

I would go back to this Sheraton anytime. My room faced the back of the hotel and it was VERY quiet.

Sheraton link small area in Lobby was free computers and Wifi for guest use, but inside guest rooms, they charge you daily (around 23 CHF)

Room Tip: Facing back of hotel. Street in front can get noisy early in the morning.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Love_Chocolate_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, February 10, 2014
Dear Love_Chocolate_71,

we would like to thank you for sharing your thoughts with us!
To read such comments as yours is always a pleasure and
we are pleased to hear you enjoyed your stay.
For us it would be a honour to welcome you back to the Sheraton Zurich Neues Schloss Hotel sometime in the future.

Best wishes,

Pieter van Beugen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
285 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed January 30, 2014

My husband & stayed here and thought it was a nice stay. We upgraded to a suite so we could have a little extra room, the balcony around the room, and a coffee maker in the room. We opted not to buy internet or breakfast for our stay, we felt they were charging way too much & according to reviews the service was not reliable. The breakfast charge was more than we wanted to pay also & were afraid with the late nights we had planned we probably wouldn't get up for it anyway! The room was fine, it was clean & the bed was comfortable. The shower did not have enough pressure for our liking & it was a very small shower, but do-able. Check-in & out was easy, the staff were very nice & accommodating! The location was quite good, an easy walk to the river & plenty of shops and restaurants near by. We would not hesitate to stay here again.

  • Stayed January 2014, traveled as a couple
    • Value
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    • Service
Helpful?
Thank bakerswoodfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krakow, Poland
Level Contributor
149 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed January 26, 2014

I was sleeping in this hotel ounce for business.

Nice large room, but nothing special, no spirit in this hotel and the staff was not really friendly.

More and more now it looks like the staff not care about the clients, we are just a credit card to pay the room.

Normal hotel, nothing special, if u are looking for nothing you can go there

  • Stayed December 2013, traveled on business
    • Value
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Helpful?
Thank Jerome A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, January 27, 2014
Dear Jerome A,

thank you very much for reviewing your stay with us on TripAdvisor.

It is always good to hear how our guests experienced their stay as it shows us opportunities where we can improve our services.

I´m very disappointed to hear that although you liked your room you found the attitude of our staff not very satisfactory. As we are a small hotel a very personalized service should be a focus of our way doing business and I would like to apologize for the fact that this service wasn´t delivered to you. Please be assured that we don´t see our guest as a "credit card" as you say but really try to put our valued guest in the centre of everything.

I hope to welcome you back to our hotel once in the near future to show you that we know what good service and guest spirit is.

Warm regards from Zurich

Pieter van Beugen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Vila, Vanuatu
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 20, 2013

Having arrived off a 13 hour flight from Hong Kong at the crack of dawn, we were too early to check in at the Hotel Sheraton Neues Schloss, however the staff made great efforts to find a room earlier for us. In the meantime we were able to relax in the lounge area and make use of free wifi and tea/coffee from the bar. We were in our room much earlier than expected which was a nice surprise.
The room was a good size and was very comfortable, modern and exceptionally clean. It was also very quiet at night. The bathroom was very small but did not bother us.
Beautifully decorated for Christmas and offering a basket of fresh clementines at the entrance of the hotel - it felt more like a boutique hotel than the style of the larger Sheratons. The staff were professional and very friendly and were able to make excellent recommendations for sightseeing, shopping and restaurants in the area. Excellent location, walking distance to everything....

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JES19702012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Zurich Neues Schloss Hotel

Property: Sheraton Zurich Neues Schloss Hotel
Address: Stockerstrasse 17, Zurich 8002, Switzerland
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in Zurich
#46 Romantic Hotel in Zurich
#47 Luxury Hotel in Zurich
#68 Business Hotel in Zurich
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Zurich Neues Schloss Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Sheraton Zurich Neues Schloss Hotel is idyllically situated in the heart of Zurich. With its 60 rooms and suites the boutique hotel offers the perfect ambiance for a sightseeing weekend in the lively metropolis. Only a few steps from the Opera, the famous Bahnhofstrasse or the Old town, the Hotel is a place of wellbeing and calm. ... more   less 
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Also Known As:
Sheraton zürich
Sheraton Zurich
zürich Sheraton

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