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“For businessmen”

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Sheraton Zurich Neues Schloss Hotel
Ranked #76 of 137 Hotels in Zurich
Certificate of Excellence
Reviewed September 1, 2013

If you are traveling on business, this will be the place for your. Rooms are clean but too small if you plan to travel with family on vacation. The staff were very friendly at the front desk. They were helpful when I asked them about organic store around with gluten free products.
Breakfast is not included and no wifi.

Room Tip: All rooms are small regardless of the type. We tried them all.
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  • Stayed: August 2013, traveled with family
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Thank FIB J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded September 3, 2013

Dear FIB J,

thank you very much for sharing your experiences with us on TripAdvisor.

Yes we are mainly a business hotel but I think because of our location close to the lake and very near the centre of town very right for a weekend trip as well.

I´m sorry to read your statement about the WiFi as we do have WiFi in the whole hotel. In the Lobby area and at the Link@Sheraton it is even free of charge to all our guests. Up in the guestrooms WiFi is available at a charge over our third party supplier Swisscom.

Once again thank you for taking the time to write your review and I do hope to welcome you back to our hotel at some time in the future.

Warm regards from Zurich

Pieter van Beugen
Hotel Manager

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221 - 227 of 455 reviews

Reviewed August 28, 2013 via mobile

This is a very small hotel and perfect for a business trip. The rooms are nice and clean but very small. The hotel has a very small and boring bar in the lobby and the restaurant is rather boring also so this is not a love weekend hotel. The wireless is almost non existing so if you need to connect you will be frustrated. The staff is very friendly and helpfull.

  • Stayed: August 2013
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Thank Andrew18985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded August 29, 2013

Dear Worldtraveller189852,

thank you very much for your honest review of the hotel.

It is correct that we are a business hotel but nevertheless it should be very important to entertain your guests at the Food and Beverage venues as well. I´m sorry to hear that we were not able to make your restaurant experience in our swiss cuisine restaurant Le Jardin Suisse more enjoyable.

As we do offer WiFi up to Sheraton standards it is important to pick the right WiFi signal. In the Lobby and Link@sheraton the WiFi is free for all our guests. Up in the rooms the WiFi is provided by a third party supplier and at a charge. You might receive the free Lobby WiFi up in your room as well but then the signal might be as you say almost "not existing".

I want to thank you once again for taking the time to give us some feedback on your stay and I hope to welcome you back to the Sheraton Zurich Neues Schloss Hotel in the future.

Warm regards

Pieter van Beugen

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Reviewed August 26, 2013

This is my second stay at this hotel with my husband. We were here last year and decided to stay at the same hotel again this year. We got a double bedroom on both occasions.The rooms are a bit small but nice, comfortable and clean. There is no free wifi in the rooms which I found to be quite bothersome. They only have wifi in the lobby. Most hotels now offer free wifi in the rooms as part of their services. So, it is quite surprising that the Sheraton does not provide this free service. Another comment I have is that the bathroom during my second stay was EXTREMELY SMALL ( 1m x 2m). There is hardly enough room to move in it. I have been in many hotels around the world but I have never seen such a small bathroom. I even photographed it and sent a photo of it to my family back home. The hotel staff are very friendly and helpful. The hotel itself is more on the small side and the lobby is also small. I liked the friendly atmosphere.

  • Stayed: August 2013, traveled with family
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1  Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded August 27, 2013

Dear Sir / Madam,

thank you very much for taking the time to review your stay with us on Tripadvisor.

As the WiFi in our rooms is operated by a third party supplier we unfortunately don´t have any influence on the pricing. Therefor we offer free WiFi in the Lobby and Link@Sheraton.

Although all our modern bathrooms feature all standard amenities there is a difference in size. The bathrooms in our classic rooms are smaller then the bathrooms in the superior and Executive category. If this is a very important issue for one of our travellers I can really recommend to upgrade your stay to a higher room category.

Again thank you for your feedback and I really do hope to welcome you back to Zurich and the Sheraton Zurich Neues Schloss Hotel.

Warm regards

Pieter van Beugen
Hotel Manager

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Reviewed July 28, 2013

We stayed at this hotel simply because we could use SPG points. The rates were very high and we blew quite a bit of points to stay here, but it was well worth it since we are Gold and the rates in Zurich exorbitant. You need to take a cab from the train station - cost about 25 swiss francs - it is about a 20 min walk. The hotel is only a block from the lake and 3 blocks from the river. Marie at the front desk could not have been more friendly and helpful! Thank you! We requested an upgrade but non available. The room was quiet and comfortable - finally a comfy bed! The bathroom clean and modern, but tiny!! The toilet faced a wall and if you are tall - your knees will likely be against it - ugh! Also, it was about 85 when we were there. We turned the A/C all the way down and there was no change. We inquired with the front desk and was told the A/C lowers to 2 degrees less than outside! The staff could not have reacted faster! The sent a "cooling machine" up to the room (portable A/C unit) and set it up while we were out. A hose had to run outside the window to drain the water, so the window had to be cracked open, but the result was 2 comfortable nights of sleep. We had a drink at the bar one night after coming back from walking around all day - the bartender was friendly - we were the only ones there! The location cannot be beat and the area safe an quiet at night. A perfect place to stay for the end of our 2 week holiday!

Room Tip: high floor - if it is hot outside they can provide a portable A/C unit -
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  • Stayed: July 2013, traveled as a couple
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1  Thank Love2travel1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2013

This is a great hotel in a great location in Zurich with extremely helpful and friendly staff. Even though we had booked the hotel using points, we were upgraded to a larger room. It was very comfortable and quiet. The location of the hotel is perfect, a short walk to the lake or Old Town. But the thing that really stands out is the staff who were very warm, welcoming and helpful.

  • Stayed: July 2013, traveled as a couple
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1  Thank Pam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2013

Such nice courteous staff! We arrived late and on a weekend, restaurant was not open. The bar staff was so helpful he got us fed from a nice range offered from the bar menu. Great service all the way through! The room, bathroom very clean, and it was a comfortable stay, all in all. Best value for such a great class of hotel. Would highly recommend anyone visiting Zurich to stay here!

  • Stayed: July 2013, traveled as a couple
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Thank Doris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, General Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded July 18, 2013

Dear Doris P.

Thank you so much for your lovely Feedback.

It is really great to hear that you enjoyed your stay with us and we were able to fulfill al your needs.

Hope to welcome you back to the Sheraton Zurich Neues Schloss Hotel at some time in the future.

Warm regards from Zurich

Pieter van Beugen
Hotel Manager

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Reviewed July 4, 2013

My wife and I just returned from a 6-night stay in Zurich.I know...we all look at Sheratons as "OK", and we always try to book the Westins and St Regis Hotels. But, if you stay in Zurich, this is the Sheraton to stay at. It is quaint, clean , modern, and extremely professional . The rooms are very beautiful, (we were upgraded to a junior suite) and extremely adequate. The staff is what made our stay wonderful. From the very beginning to the time we left, the staff was attentive, friendly and always helpful. They went out of their way to make sure we were content. There are two particular employees I would like to mention. Constantine (front desk) was the best. His demeanor, attitude and smile are what made our stay at this hotel extremely satisfying. Although his work hours varied during our visit, each time we saw him at the front desk, he smiled, knew our names and always asked if he could be of any assistance. What a great employee! Also at the front desk was Marie. She was amazing! She helped us with restaurant suggestions and reservations and was always willing to assist us in any way. Starwood properties are very beautiful, some better than others, but it is the staff which travelers remember. There is no doubt that my wile and I will not forget these two. There is only one negative. If you are "married" to wireless internet and must have a good connection, unfortunately, the only place you get wireless is in the lobby. And, even there, it is questionable at times. The hotel is aware of this problem and the new manager is making this his prime issue to rectify. Once this is accomplished, the hotel will be flawless.

Room Tip: Try to get upgraded to a suite
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  • Stayed: June 2013, traveled as a couple
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Thank riffman1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, General Manager at Sheraton Zurich Neues Schloss Hotel, responded to this reviewResponded July 8, 2013

Dear Riffman 1948,

thank you so much for your review on TripAdvisor!

It is good to hear that you enjoyed your stay with us and our employees were able to show what good service is all about. Please be assured that I´ll share your feedback with them.

You are good informed about the ongoings with our WiFi internet. Indeed we are doing everything in our power to get to own the WiFi to offer it for free to our platinum guests or charge a small amount to all guests.

Hope to show you our improvement when you visit us again in the near future.

Warm regards

Pieter van Beugen
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Zurich Neues Schloss Hotel

Address: Stockerstrasse 17, Zurich 8002, Switzerland
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in Zurich
#45 Luxury Hotel in Zurich
#46 Romantic Hotel in Zurich
#68 Business Hotel in Zurich
Price Range: $230 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Zurich Neues Schloss Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Sheraton Zurich Neues Schloss Hotel is idyllically situated in the heart of Zurich. With its 60 rooms and suites the boutique hotel offers the perfect ambiance for a sightseeing weekend in the lively metropolis. Only a few steps from the Opera, the famous Bahnhofstrasse or the Old town, the Hotel is a place of wellbeing and calm. ... more   less 
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Also Known As:
Sheraton zürich
Sheraton Zurich
zürich Sheraton

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