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“Great Choice!”

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Sheraton Zurich Neues Schloss Hotel
Ranked #76 of 138 Hotels in Zurich
Canmore, Canada
Level Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great Choice!”
Reviewed July 19, 2013

This is a great hotel in a great location in Zurich with extremely helpful and friendly staff. Even though we had booked the hotel using points, we were upgraded to a larger room. It was very comfortable and quiet. The location of the hotel is perfect, a short walk to the lake or Old Town. But the thing that really stands out is the staff who were very warm, welcoming and helpful.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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427 reviews from our community

Traveler rating
    142
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    87
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    15
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Perth, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 17, 2013

Such nice courteous staff! We arrived late and on a weekend, restaurant was not open. The bar staff was so helpful he got us fed from a nice range offered from the bar menu. Great service all the way through! The room, bathroom very clean, and it was a comfortable stay, all in all. Best value for such a great class of hotel. Would highly recommend anyone visiting Zurich to stay here!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, General Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, July 18, 2013
Dear Doris P.

Thank you so much for your lovely Feedback.

It is really great to hear that you enjoyed your stay with us and we were able to fulfill al your needs.

Hope to welcome you back to the Sheraton Zurich Neues Schloss Hotel at some time in the future.

Warm regards from Zurich

Pieter van Beugen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 4, 2013

My wife and I just returned from a 6-night stay in Zurich.I know...we all look at Sheratons as "OK", and we always try to book the Westins and St Regis Hotels. But, if you stay in Zurich, this is the Sheraton to stay at. It is quaint, clean , modern, and extremely professional . The rooms are very beautiful, (we were upgraded to a junior suite) and extremely adequate. The staff is what made our stay wonderful. From the very beginning to the time we left, the staff was attentive, friendly and always helpful. They went out of their way to make sure we were content. There are two particular employees I would like to mention. Constantine (front desk) was the best. His demeanor, attitude and smile are what made our stay at this hotel extremely satisfying. Although his work hours varied during our visit, each time we saw him at the front desk, he smiled, knew our names and always asked if he could be of any assistance. What a great employee! Also at the front desk was Marie. She was amazing! She helped us with restaurant suggestions and reservations and was always willing to assist us in any way. Starwood properties are very beautiful, some better than others, but it is the staff which travelers remember. There is no doubt that my wile and I will not forget these two. There is only one negative. If you are "married" to wireless internet and must have a good connection, unfortunately, the only place you get wireless is in the lobby. And, even there, it is questionable at times. The hotel is aware of this problem and the new manager is making this his prime issue to rectify. Once this is accomplished, the hotel will be flawless.

Room Tip: Try to get upgraded to a suite
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank riffman1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, General Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, July 8, 2013
Dear Riffman 1948,

thank you so much for your review on TripAdvisor!

It is good to hear that you enjoyed your stay with us and our employees were able to show what good service is all about. Please be assured that I´ll share your feedback with them.

You are good informed about the ongoings with our WiFi internet. Indeed we are doing everything in our power to get to own the WiFi to offer it for free to our platinum guests or charge a small amount to all guests.

Hope to show you our improvement when you visit us again in the near future.

Warm regards

Pieter van Beugen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacifica, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 3, 2013

We were super impressed with the staff here, especially Andreas. They were super helpful and provided great service. The hotel is in very nice condition and we really enjoyed our stay. You are a block from the lake and a 5-15 minute walk to everything including old town, the shopping and the train/bus stations. They held our luggage for no cost for 2 week while we were on safari and also let us check in real early as our flight arrived at 8am. Big thumbs up!

Stayed June 2013, traveled with family
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 25, 2013

This has been the best Sheraton I have ever stayed in - very tastefully appointed rooms and the biggest terrace I have seen in a hotel room (only with their suite)
I stayed one night in a suite that was very spacious by European standards and one night in an executive room that was fairly spacious too
The front desk staff was very helpful and attended to all my needs. They gave me 4 umbrellas for 5 days for my road trip in Europe
Location is pretty good too
The only issue is that they dont offer free wifi even to Starwood Platinum guests
On the other hand, the free buffet breakfast for Platinum guests is much a better value than the typical lounge breakfasts
Would love to stay here again

Room Tip: Suites have great balconies
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyTraveler47751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 15, 2013

This 60 room property is small by Sheraton brand standards, but exceeds the benchmarks of the brand. The recently renovated (2009) fixtures, furnishings and equipment are holding up well and serves as testiment to the management care of the property. It is within walking distance (10) minutes to Old Zurich and the marina area. Stockerstrasse is easy to find if driving, or arriving by taxi. The staff (front desk & F & B) were largely Zurich Hotel School interns and very talented, guest service oriented and excited about being in the hotel business. The morning Frustuck (breakfast) is extensive and classic Swiss with a 5 star stamp on the depth of breakfast variety.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D_E_Campbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
52 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 15, 2013

Be careful in the bathroom. In some of the rooms sitting on the toilet could result in knee injury!
Quiet location not too far from the main train station. One block away from the lake. I cannot think of too much else to recommend it. Continental breakfast was 25 CHF and if you add yogurt it is 29!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pieter-van-Beugen, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review, June 20, 2013
Dear Sir or Madame,

first of all we would like to thank you for taking the time to share your experiences with us.

I feel sorry to hear that you experienced your bathroom as tiny. As it would be our pleasure to welcome you back to the Sheraton Zurich Neues Schloss Hotel sometime in the future I would recommend you to book a superior or executive room instead of a classic room in that case. In those room categories the room and bathroom are more spacious.

Best wishes from Zurich,

Pieter van Beugen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Zurich Neues Schloss Hotel

Property: Sheraton Zurich Neues Schloss Hotel
Address: Stockerstrasse 17, Zurich 8002, Switzerland
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in Zurich
#46 Romantic Hotel in Zurich
#47 Luxury Hotel in Zurich
#68 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Zurich Neues Schloss Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Sheraton Zurich Neues Schloss Hotel is idyllically situated in the heart of Zurich. With its 60 rooms and suites the boutique hotel offers the perfect ambiance for a sightseeing weekend in the lively metropolis. Only a few steps from the Opera, the famous Bahnhofstrasse or the Old town, the Hotel is a place of wellbeing and calm. ... more   less 
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Also Known As:
Sheraton zürich
Sheraton Zurich
zürich Sheraton

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