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“Technology challenged...”

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Sheraton Zurich Neues Schloss Hotel
Ranked #76 of 138 Hotels in Zurich
washington DC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Technology challenged...”
3 of 5 bubbles Reviewed September 21, 2012

This is a fine hotel with a wonderful staff, good location and a very nice restaurant. However, if you require high speed internet access in your room you will be disappointed. While not quite a return to "dial up" speeds doing downloads of small files/audio podcasts that take less than a minute in the typical Washington DC home have taken up to two hours at the hotel. Other than this one fault I am quite comfortable in recommending this Sheraton.

Room Tip: No fitness center
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saabdriver-dc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina R, Director of Sales at Sheraton Zurich Neues Schloss Hotel, responded to this review, September 30, 2012
Dear saabdriver-dc,

Thank you for your review. Yes indeed, internet speed is a challenge especially when too many hotel guests are making their downloads at the same time. Although the line can carry quite some volume, having too many at once and big volumes, can challenge the speed. We are working on this and hope to provide you with an even faster line next time.

Kind regards,
Christina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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427 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Panama City, Panama
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 15, 2012

My husband and I stayed 2 nights. It was very close to the lake and to the shopping area. The room was comfortable and clean. The staff were polite and helpful. Would definitely recommend.
I had lunch at the hotel's restaurant and it was very good.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rumbaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina R, Director of Sales at Sheraton Zurich Neues Schloss Hotel, responded to this review, September 30, 2012
Dear Rumbaaaa,

thank you very much for your great review. We are very pleased to read that you were enjoying your stay with us.

We are looking forward to welcoming you back again soon.

Kind regards,
Christina Roesle
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quincy, Massachusetts
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed September 9, 2012

My wife and I stayed here for a weekend in August and were not disappointed. The location to the lake is perfect being only a few steps away. Downtown area is also very close nearby and we never had the need to take a taxi anywhere for site seeing or dinners. The rooms were nice and clean. I found it to be in line with other Sheraton's I have stayed at in the past.

As a Platinum Starwood member, we enjoyed the free breakfast. The free cocktail at the bar was also an added bonus and the bartender was very friendly and nice. Switzerland is very pricey,and this hotel is no different, however, we felt it was in line with every else around us. The front desk staff were very friendly and helpful in recommending local attractions and places to eat dinner.

All in all we really enjoyed our stay in Zurich. We would definitely stay at this hotel again next time we are visiting.

Stayed August 2012, traveled as a couple
Helpful?
Thank briros306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina R, Director of Sales at Sheraton Zurich Neues Schloss Hotel, responded to this review, September 17, 2012
Dear Brian R,

thank you for your review! It is with great pleasure to read you enjoyed the Sheraton Neues Schloss Hotel in Zurich so much. You are right, the hotel is very conveniently located and everything can be made by foot.

See you on your nex trip to Zurich!
Kind regards,
Christina Roesle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 2, 2012

Stayed at Sheraton in 1st week of August and didn't regret our decision of chosing it at all. Perfect location, nearby to all the attractions, staff, Various Process for the gust makes this hotel a perfect stay in Zurich. Spotless Rooms, flexibility for the guest requests makes it even more demanding. You won't regret it staying there.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atul_Dubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina R, Director of Sales at Sheraton Zurich Neues Schloss Hotel, responded to this review, September 17, 2012
Dear Atul_Dubai,

thank you for your positive feedback! We are very happy to read you enjoyed your stay!

We hope to welcome you again soon and send you kind regards from Zurich,

Christina Roesle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neuchatel, Switzerland
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed August 31, 2012

The Sheraton Zurich is right down town, just a block from the lake, and well positioned next to many of the banks, insurance companies, and professional services firms. Its also a short walk to Bahnof Enge, and multiple tram lines.

The hotel is small, one of the smallest Sheraton I've ever been in, but friendly. The rooms are modern and up to date, and the small restaurant serves a very lovely breakfast.

When I stay in Zurich for a short business trip, this is probably my first choice for value/location/service/points.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swisspugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina R, Director of Sales at Sheraton Zurich Neues Schloss Hotel, responded to this review, September 17, 2012
Dear Swisspugs,

thank you for your review! Yes, indeed, with 60 rooms, this is one of the smalles Sheratons in the Sheraton family.

We are pleased to read you had a great stay and look forward to welcoming you again soon.

Kind regards,
Christina Roesle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
207 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed August 24, 2012

I think its the location that makes it great. Make no mistake, the prices are up there, with other zurich hotels, but its a bit more affordable and I think better located for both business and sightseeing.
The renovated rooms are nice, yes some of the old charm is gone - but the updates are nice. You do feel very comfortable, and familiar.
It does not try to be overly pretentious - and the staff does smile, which is great.
Give it a shot and I think it will be worth it.

Room Tip: A suite is roomier
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Freq_Traveler_101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina R, Director of Sales at Sheraton Zurich Neues Schloss Hotel, responded to this review, August 26, 2012
Dear freq_traveler09,

thank you for your review! We are happy to read you liked your stay!
Yes, indeed, the location is terrific and convenient as sightseeing, shopping and business district are in walking distance.

We are looking forward to have you back with us soon!

Kind regards,
Christina Roesle
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Larchmont, New York
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed August 16, 2012

This was one of the nicest Sheraton's I've stayed at. It was perfect for our one night stay before we headed back to NY. Good location and helpful staff. The room was modern, large, clean and very affordable. Although we were on the last night of our vacation, I thought it to be a perfect business travel hotel too.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dreaming_of_Vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina R, Director of Sales at Sheraton Zurich Neues Schloss Hotel, responded to this review, August 20, 2012
Dear Dreaming_of_Vacation,

Thank you very much for your review about the Sheraton Zürich Neues Schloss Hotel! We are very happy to read that you enjoyed your stay with us!
Yes, you are right. We do have many leisure guests enjoying the great location and facilities of our hotel but also, we do have a lot of business travelers too. Business or leisure, some make it even a combination, a "bleisure" trip.

We are looking forward to having you with us again soon!

Kind regards from Zurich,
Christina Roesle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Zurich Neues Schloss Hotel

Property: Sheraton Zurich Neues Schloss Hotel
Address: Stockerstrasse 17, Zurich 8002, Switzerland
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Family Hotel in Zurich
#46 Romantic Hotel in Zurich
#47 Luxury Hotel in Zurich
#68 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Zurich Neues Schloss Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Sheraton Zurich Neues Schloss Hotel is idyllically situated in the heart of Zurich. With its 60 rooms and suites the boutique hotel offers the perfect ambiance for a sightseeing weekend in the lively metropolis. Only a few steps from the Opera, the famous Bahnhofstrasse or the Old town, the Hotel is a place of wellbeing and calm. ... more   less 
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Also Known As:
Sheraton zürich
Sheraton Zurich
zürich Sheraton

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