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“Great hotel, EXTREMELY helpful staff”

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Hotel Continental Zurich - MGallery by Sofitel
Ranked #28 of 138 Hotels in Zurich
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel, EXTREMELY helpful staff”
5 of 5 bubbles Reviewed February 13, 2011

This hotel is conveniently located and modern but it still has a very authentic feel. The rooms have an old-world European decor but all the modern conveniences you need like a blow dryer, Wi-Fi, etc.

Also, the staff was VERY helpful. The suggested great restaurants and sights, plus helped us with a personal issue. My husband lost his iPad on the train ride to the hotel. The concierge helped him file a lost and found report and amazingly enough it was found! It was not found until we had already left Zurich so the staff picked it up and shipped it to us! Above and beyond!!

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank natalimorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, February 14, 2011
Grüezi,
We hope you had a safe trip back home. Thank you very much for your kind words.
It is our biggest aim to have satisfied guests. Comments like yours serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you very much and kind regards, Philipp Bode, Assistant to GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,980 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Geneva, Switzerland
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed February 1, 2011

I have stayed at this hotel several times and I have always been completely satisfied. The staff is very friendly, the rooms are very cosy, nicely decorated (with a lot of apparent wood, sort of Swiss chalet style), extremely clean and the bed is simply perfect ... not too soft, not too hard with crisp sheets and very soft blankets. There is just one little flaw, if I am allowed, which is the fact that room service is almost limited to Asian food (breakfast excluded of course) since it is catered by the Asian (and only) restaurant within the hotel. But if you like Asian cuisine, this flaw will turn into a plus of course. For those who do not like Asian food, there are plenty of nice upscale restaurants at a short walking distance in the neighborhood.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kurtzuegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, February 2, 2011
Grüezi,

First of all thank you very much for your kind comments. It is always a pleasure to recieve such a lovely and honest feedback. Dear Sir, may I tell you that we do have a mellow bar & diner called L' entupada on the first floor. There you can also order some roomservice or you can enjoy your meal there. I am very sorry, that we did not informed you. So I am looking forward to welcoming you next time in our L' entupada.
Sincerely, Philipp Bode, Assistant to GM
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Rio de Janeiro, Brazil
Level Contributor
60 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed January 26, 2011

The location is very good, steps from excellent spots, and the train station. The hotel is going under restoration, and My rooms were perfect. The front desk and concierge were perfect and warm. Very nice. The bar and lobby on the second floor are perfect, with very warm service. Breakfast is very good, with several options made when you order. I really would stay again.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Srg_Brazil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, January 27, 2011
Grüezi,
Thank you very much for your warm feedback! It is alwasy a pleasure to recieve such comments like your ones. Hope t owelcome you again after the maintenance work to show you the beautiful result. Kind regards, Philipp Bode, Assistant to the General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed January 25, 2011

Front desk did not have our room ready when we arrived
Did not give us a free upgrade for free gift
Claimed Platinum membership was not recorded
Room are excellent
Beds are to die for I could have slept for days in that bed
Breakfast was poor as well as room service food
would suggest if you stay here go out for food
Otherwise if you would like a clean and amzing bed stay here

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheNo1Director
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, January 27, 2011
Grüezi,
First of all I would like to thank you for your kind comments. I am happy to hear that you slept so good in our "MyBed". Concerning your mentioned missing upgrade as platinum member I would like to express my sincerest apologise. I would like to let you know that on your next stay we will take care of this fact. Thank you again for sharing your experiences.
Sincerely, Philipp Bode, Assistant to the General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Verona, New Jersey
Level Contributor
296 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed January 24, 2011

I stayed here for one night, left town for three nights elsewhere and then returned for another one-night stay. The first night's room was a standard room - clean, comfortable, a bit small but OK for the one night. The last night's room was a deluxe, with a lot more space and a bigger bathroom, and came with a cheaper price as it was on a Saturday. The front desk staff was excellent, as usual! Just a short walk from the main train station and also the old town area, I would definitely recommend this hotel.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BenVerona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, January 27, 2011
Dear Sir,
How nice that you enjoyed your stay with us! Thank you very much for your kind feedback. I will share your comments with my team. We are looking forward welcoming you back soon.
Thank you again and kind regards, Philipp Bode, Assistant to the General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
142 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed January 23, 2011

I just loved this hotel! It felt very Swiss - very cozy, particularly in wintery Zurich. I stayed there for 2 nights and the room was lovely (though not huge, but big enough), comfy bed, great helpful service, a short walk from the train station (5 to 10 minutes) and about 10 minutes into the old town. We got a free drink at the hotel bar, which was a nice gesture. Had dinner one night at the Chinese restaurant next door as it was too chilly to walk too far back into town - food was delicious. Did not try the hotel breakfast as it seemed a bit steep at 21 to 33 Francs. You can easily find very good food in one of the many cafes in the old town, for much less. There was some renovation going on while we were there - paiting hallways and lift doors but it did not disturb us at all. A very lovely stay.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiwi-1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, January 25, 2011
Grüezi,
First of all thank you very much for your pleasant comments. It is always a pleasure to recieve such a feedback like yours. We hope to welcome you back once again, so you can see the lovely result of the maintenance work you mentioned. Thank you once again and kind regards.
Philipp Bode, Assistant to the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Continental Zurich - MGallery by Sofitel

Property: Hotel Continental Zurich - MGallery by Sofitel
Address: Stampfenbachstrasse 60 | 8006 Zurich, Zurich 8006, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Green Hotel in Zurich
#17 Family Hotel in Zurich
#24 Luxury Hotel in Zurich
#27 Romantic Hotel in Zurich
#33 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Continental Zurich - MGallery by Sofitel 4*
Number of rooms: 138
Official Description (provided by the hotel):
Welcoming and surprising Hotel Continental Zurich embodies a subtle combination of tradition and urbaneness. Behind its contemporary facade lies a haven of tranquility with an homely feel, enhanced by wooden furniture and large club armchairs. Swiss chalet style runs like a golden thread through all of the rooms creating a cosy and authentic atmosphere. Enjoy cuisine with a Swiss touch in the bar-restaurant l'entupada. ... more   less 
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Also Known As:
Continental Zurich Hotel
Continental Zurich zürich
Sofitel Zurich

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