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“Great Experience” 5 of 5 stars
Review of Hotel Continental Zurich - MGallery Collection

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Hotel Continental Zurich - MGallery Collection
Ranked #27 of 133 Hotels in Zurich
Certificate of Excellence
GreenLeadersSilver level
Canberra, Australia
Level Contributor
587 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 311 helpful votes
“Great Experience”
5 of 5 stars Reviewed October 31, 2013

This is an high quality hotel in the heart of Zurich. Within walking distance of the train station, shops, restaurants and bars, there is plenty to see and do. The hotel is well appointed, and the rooms are spacious. The staff were very helpful and attentive. Definitely a no hassle experience.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TWal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EskoRe, Manager at Hotel Continental Zurich - MGallery Collection, responded to this review, November 1, 2013
Dear TWal1,

We highly appreciate your feedback. Great, that we were able to meet and exceed your expectations.
Hope you had a safe trip home and we look forward to welcoming you back to Hotel Continental.
Kind regards,
Esko Rebstock, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,768 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
151 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
4 of 5 stars Reviewed October 30, 2013

My wife and I stayed 6 nights at this hotel recently. We received a complimentary upgrade upon check-in as well as a complimentary drink due to our Accor membership, which was great. The fresh apple juice in the lobby is excellent, and we ended up having a cup whenever we left or returned to the hotel. The front desk staff were helpful and friendly. The location of the hotel is good, and is a short walk to the Old Town and Railway Station, plus trams run right outside the hotel. For all that the hotel offers, the hotel's 3 for 2 deals are fantastic value for Zurich, which is an extremely expensive city. The only negative point was housekeeping. Toiletries were not replenished unless asked, and some days the room was not made up at all despite repeated requests. I would definitely stay here again though, except I would be super vigilant about housekeeping issues!

Stayed October 2013, traveled as a couple
Helpful?
Thank dbasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EskoRe, Manager at Hotel Continental Zurich - MGallery Collection, responded to this review, October 31, 2013
Dear dbasha ,

Thank you for your recent stay and your kind feedback on tripadvisor. Please accept our apologies for the inconveniences with regards to our housekeeping services.
Rest assured that this does not reflect our regular level of service. Therefore we will use your feedback for internal refreshment workshops. Thank you for pointing it out.
Kind regards,
Esko Rebstock-Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
101 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed October 29, 2013

Stayed there 3 days. Very central location with extra easy access to main train station is a huge plus. What could be a potential minus is a small bathroom but design melts nicely. Breakfast was good although just a small remark on supplies - why would you serve "natural" yogurts with sugar added when there is so many delicious things you can find in Switzerland (also fruit ones had more sugar in it than fruits). However overall all was ok. What really impressed me most was a front desk staff. Great approach. I loved their attitude - very very professional. Would stay there again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Krzysztof G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EskoRe, Manager at Hotel Continental Zurich - MGallery Collection, responded to this review, October 31, 2013
Dear Krzysztof G ,

Mockrát děkuji! Fantastic review, which I happily shared with our team and especially our Front Office. And you are absolutely right - we have an outstanding Front Office team serving our valued guests. And thanks for your comments on our breakfast - we will follow up on them.

Kind regards,
Esko Rebstock-Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 27, 2013

My wife and I stayed at this hotel in the first week of August 2013. We walked to the hotel from the Zurich HB train station and it didn't feel too far. The English-speaking staff at the reception was cordial and we were offered a room upgrade owing to availability & our membership of the Accor Hotels. This was excellent and we really loved the spacious room. The bed/bedding were extremely comfortable and the room had a Nespresso machine which was really handy. The hotel is not too far from the Bahnofstrasse and there is a tram station near the hotel. The neighborhood and the hotel itself is very quiet and we had a great time during our stay. The hotel also had farm fresh apple juice (complementary) which was a nice touch. Overall, an excellent place to stay while in Zurich. Will definitely return.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank DivyJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EskoRe, Manager at Hotel Continental Zurich - MGallery Collection, responded to this review, October 28, 2013
Dear DivyJ,

Fantastic that your stay was so memorable. It was a real pleasure reading your review on tripadvisor.
We look forward to welcoming you back to Hotel Continental.
Kind regards,
Esko Rebstock, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Croydon, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 26, 2013

This hotel is located close the the central station.
Rooms are very clean and nice, but, rooms to the front might be a bit noisy from the street and rooms in the rear part of the building don't have a great view. Well, you don't spend all day in the hotel, so that's fine.
The hotel offers fresh organic apple juice in the lobbey (delicious!).
There is a great variety of swiss food offered for breakfast.
My only negative comment would be that there should be more tables for 1 or 2 people, as the staff had problems finding seats for single persons. Also, reception staff was much friendlier than the staff in the breakfast room, maybe they were just too busy.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Croydon-MrB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EskoRe, Manager at Hotel Continental Zurich - MGallery Collection, responded to this review, October 28, 2013
Dear Croydon-MrB ,

Thank you for reviewing your recent stay on tripadvisor. We are very happy, that you had such an enjoyable time with us.
Your comments about our breakfast buffet and service are highly appreciated. I will follow up on them internally.
Kind regards,
Esko Rebstock, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 24, 2013 via mobile

This was a very good hotel within walking distance of the Bahnhofstrasse where the main shopping district is located. The staff spoke excellent English. Upon arrival, we were upgraded to a Club suite which was a nice touch. The room was really large and included complimentary fruit and Nespresso. The hotel is quiet too.

Stayed October 2013, traveled as a couple
Helpful?
Thank YLH01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EskoRe, Manager at Hotel Continental Zurich - MGallery Collection, responded to this review, October 25, 2013
Dear YLH01,

Thanks a lot for your nice feedback. We are very happy that you had a memorable stay with us.
See you hopefully soon again.
Kind regards,
Esko Rebstock, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Continental Zurich - MGallery Collection

Property: Hotel Continental Zurich - MGallery Collection
Address: Stampfenbachstrasse 60 | 8006 Zurich, Zurich 8006, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Zurich
#17 Family Hotel in Zurich
#21 Luxury Hotel in Zurich
#27 Romantic Hotel in Zurich
#33 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Continental Zurich - MGallery Collection 4*
Number of rooms: 138
Official Description (provided by the hotel):
Welcoming and surprising Hotel Continental Zurich embodies a subtle combination of tradition and urbaneness. Behind its contemporary facade lies a haven of tranquility with an homely feel, enhanced by wooden furniture and large club armchairs. Swiss chalet style runs like a golden thread through all of the rooms creating a cosy and authentic atmosphere. Enjoy cuisine with a Swiss touch in the bar-restaurant l'entupada. ... more   less 
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Also Known As:
Continental Zurich Hotel
Continental Zurich zürich
Sofitel Zurich

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