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“Zurich Hospitality at Its Best” 5 of 5 stars
Review of Hotel Continental Zurich - MGallery by Sofitel

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Hotel Continental Zurich - MGallery by Sofitel
Ranked #26 of 133 Hotels in Zurich
Certificate of Excellence
GreenLeadersSilver level
New Jersey
Level Contributor
178 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Zurich Hospitality at Its Best”
5 of 5 stars Reviewed June 25, 2013

Found good reviews on Tripadvisor and since I'm an Accor A-Club member, I booked us into this lovely hotel for two nights. Direct booking resulted in us getting a free upgrade and breakfast included, a very nice touch. It's a stone's throw from the Hauptbahnhof and is fully air-conditioned. This came in handy as we were visiting during their June heat wave - a brutal one. Everything you might want to see in Zurich is a short walk away. Will definitely stay there again when in town.

Room Tip: Doesn't matter, all are good. Careful about the elevators, they are a bit small.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank citygirlpz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, General Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, June 27, 2013
That's great news, thank you so much for posting your feedback on tripadvisor. We look forward to your next visit. Sincerely, Monica Voegeli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,815 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Abu Dhabi, United Arab Emirates
Level Contributor
148 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed June 24, 2013

We stayed here in June and it was a very pleasant stay. Brisk 7 minute walk to the train station and the start of Bahnhofstrasse where all the shopping action takes place (if you can afford Swiss prices!). The hotel was mid/lower price for a Zurich hotel, but good value in terms of what you get. Clean, comfortable and very quiet. The staff were helpful and caring. The bathroom and room were small, as with most european hotels. No bells and whistles with this hotel but good location, staff and lovely apple juice on tap in reception.

Room Tip: We were on the 5th floor and there was no view...did not see any other rooms.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank UndaraUAE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, General Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, June 27, 2013
Thank you for posting your review on Tripadvisor. We're delighted you enjoyed your stay in Zurich and with us. Best regards, Monica Voegeli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed June 19, 2013

The Zurich Continental Hotel (an M Gallery Collection hotel) is very well located in easy reach of the main train station and the Old City. Room was of high standard and very clean and comfortable. Breakfast was slightly expensive for what was on offer, but was served until 2pm! We worth another visit!

  • Stayed June 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank DGW_London1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, Canada
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed June 18, 2013 via mobile

We stayed for two nights in late May 2013 and were very pleased. Our rooms were not ready as we arrived early afternoon and we were shown to a comfortable lounge area and served comlimentary tea and pasteries while the room was prepared. Caring, thoughtful, pleasant personal service was shown throughout our stay. Very comfortable beds with quality bedding, clean nicely furnished room although smaller than the North American standard. Quiet treed outside courtyard. Wonderful breakfast buffet!
The hotel is a 5 minute walk to shopping, the river walk, and central train station with a very good seafood buffet-bistro/takeout
Hard to beat this hotel. Highly recommended.

  • Stayed May 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank ZephyrTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, General Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, June 21, 2013
Thank you for your lovely review on tripadvisor. I'll certainly make sure that my team gets your compliments. We look forward to your next stay, best regards, Monica Voegeli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 17, 2013

I normally stay at in Zurich Central Plaza which is close to station and main street.
I thought that being an Accor member I should stay here and review showed close to station.
it is a good 10 minutes fast walk , more expensive and no view -- you only see the 4 walls of the room. I expected at least street facing which they said is not possible.
I do not think I will stay at this hotel again.
to add fuel to fire, I just learnt from my bank that they charged my credit card a day before arrival, took an extra reserve on arrival and again charged me full on departure -- it means that I not only overpaid but have been charged twice -- I will have to call the bank to check why.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
5 Thank haju_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, General Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, June 19, 2013
I am very sorry for your inconveniences regarding the check-in and the apparent double charge, for which I extend my sincere apologies. I will immediately look into this, as this is certainly not our standard of service. If you book a pre-paid rate, of course then your credit card will be charged prior to arrival. Also if you have guaranteed your room for a late arrival, the amount will be reserved - not booked - in advance. Depending on your time of arrival and the booking situation, not all view reqeusts can be granted, therefore we highly recommend to put all your preferences with your reservation (you can even load them in your Member Account and they will be visible for all Accorhotels). Once again, I am very sorry for your troubles and kindly ask you to accept my sincere apology. Sincerely, Monica Voegeli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
indore
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 17, 2013

i have been staying in this hotel for last several years front office staff house keeping staff has always been efficient and cordial. the restaurant staff has been indifferent. however in this stay they were hostile and unfriendly I pointed out specific incidences to food and beverage manager and at time of check out to front office manager.i hope they will take corrective action.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Ravi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, General Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, June 19, 2013
Dear guest, first of all thank you for staying at Continental Zurich over again. While I am delighted you enjoy your hotel stay, I am deeply saddened by your several un-Continental like experiences with our restaurant team. Please accept my most sincere apologies. Thank you for informing the F&B and FO managers about it, I will personally look into these issues with them and guarantee you that an appropriate action plan will be set in motion. I hope you'll give us another chance to prove our service quality to you. Best regards, Monica Voegeli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
67 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed June 15, 2013

Easy walk from the train station, and easy walk to most of the small city. Bed extremely comfortable with finer quality linens, on the softer side, with many pillows. Better quality furniture. Nice bathroom and shower. Everything clean as a whistle. Ordinary lobby. Friendly, professional front desk.

It is about a 10 min walk uphill to a wonderful bakery called Hausammann's on Universitätstrasse 88 - great place for breakfast.

Only disappointment was the hotel recommended dinner at a place called Swiss Chuchi, which was totally ordinary, not cheap, with very slow service.

Room Tip: Had room 527, quiet with large windows on 2 sides. Good choice at rear of building, away from main s...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank longshot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Continental-GM, General Manager at Hotel Continental Zurich - MGallery by Sofitel, responded to this review, June 19, 2013
Thank you for posting your review on tripadvisor. We are delighted you enjoyed a memorable stay with us and that you liked our special MGallery beddings. We look forward to your next stay. Best regards, Monica Voegeli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Continental Zurich - MGallery by Sofitel

Property: Hotel Continental Zurich - MGallery by Sofitel
Address: Stampfenbachstrasse 60 | 8006 Zurich, Zurich 8006, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Zurich
#17 Family Hotel in Zurich
#21 Luxury Hotel in Zurich
#27 Romantic Hotel in Zurich
#33 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Continental Zurich - MGallery by Sofitel 4*
Number of rooms: 138
Official Description (provided by the hotel):
Welcoming and surprising Hotel Continental Zurich embodies a subtle combination of tradition and urbaneness. Behind its contemporary facade lies a haven of tranquility with an homely feel, enhanced by wooden furniture and large club armchairs. Swiss chalet style runs like a golden thread through all of the rooms creating a cosy and authentic atmosphere. Enjoy cuisine with a Swiss touch in the bar-restaurant l'entupada. ... more   less 
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Also Known As:
Continental Zurich Hotel
Continental Zurich zürich
Sofitel Zurich

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