The hotel generally was good. The navigator Daniel was great, very welcoming and friendly. Best receptionist i have ever met! Rooms were great, the size, bed, etc...
However, we ordered room service breakfast for 9:45am-10:00am for Sunday morning with the door hanger breakfast. However, on Sunday morning I waited till 10:01 am.. nothing came. I rang the guest service, and was told it was only 10am, and she will check it. I waited till 10:15am, nothing came. I had to call again and said I want to cancel it if it aint coming, and was told, she will check it again. It finally came at 10:20am. We were going to lunch with friends and had to cancel the lunch as we were too full as the breakfast was late.
It said on the order hanger that if it did not come during the time requested that we would get full refund. however, it didnt happen and we had to pay for it.
Apart from that, others were great.
- Official Description (provided by the hotel):
- The Renaissance Zurich Tower Hotel is located in the vibrant Zurich West quarter, 10 minutes from downtown Zurich and only 15 minutes from Zurich Airport. Whether you are travelling to Zurich on business or for leisure, the hotel offers the perfect accommodation with complimentary Essential Internet to all of our guests. Our spacious hotel rooms and suites are comfortably equipped and offer panoramic views. Outstanding among Zurich hotels, the Executive Lounge with complimentary food and beverages and the fitness and recreation area are located on the 15th floor and offer an amazing view over Zurich. Enjoy creative dishes with innovative products at the EQUINOX Grill Restaurant or sit back and relax in our LUCID Bar & Lounge and enjoy a cocktail, drink or snack. With over 1,000 square meters of flexible event space, the Renaissance Zurich Tower Hotel is the perfect choice for a successful event, meeting or conference in Zurich. ... more less
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