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Reviewed 4 weeks ago via mobile

Another visit at this amasing hotel in Zürich. Probably the best hotel I have ever stayed at. Rooms are nice with beautiful decor and all in nice colours and materials. Absolutely beautiful! And what a breakfast!!! Could sit there the whole day and look into the amasing garden.

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank OlafH396
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bauraulacofficial, Manager at Baur au Lac, responded to this reviewResponded 5 days ago

Dear OlafH396,

It is an enormous pleasure to read your kind review on tripadvisor. Thank you for taking the time to share your experience about your stay at the Baur au Lac.

We feel very grateful to be located in the heart of Zurich, just next to the lake side, and it makes us happy when our guests also enjoy the location and our garden.

Dear OlafH396, we hope you will visit us soon again and are already looking forward to having you as our guest.

Warm wishes,

Wilhelm Luxem
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2019

When I have checked in it was the first disappointment. They had my reservation but with the wrong name and contact details, it took a long time to change this. Wifi was not working immediately only after I handed my phone to the lady at reception who had to log me in via a different URL. I found this kind of strange, especially when she told me that if the log in doesn't work with my lap top I should bring he lap top down to reception in order to be logged in. Since I stayed there by myself for 2 days , I missed the spa on the second day, because it got kind of boring. The terrace/garden outside is very nice, and if you like a hotel close to the city center and to the lake Zurich this is probably a good one. Rooms in standard category are nice.

Room tip: If you like a quiet room, ask for one facing the inner courtyard
Date of stay: May 2019
  • Trip type: Traveled solo
    • Location
    • Sleep Quality
    • Service
Thank Escape728589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bauraulacofficial, Manager at Baur au Lac, responded to this reviewResponded 5 days ago

Dear Escape728589,

We would like to thank you for your valued feedback. It is a pleasure to read that you enjoyed our garden and Baur au Lac Terrasse, as well as our rooms.

We appreciate your comments regarding the spa, however would like to point out that the Baur au Lac is a landmark building established in 1844. This means a swimming pool is not a typical installation for a city hotel, especially in an historic building. Our communication is not indicating a pool. Had we known of your request of a pool prior to your arrival, we would have advised you accordingly. We are very sorry if you came to stay with us under the wrong perception.

We appreciate the time you took to inform us of your dissatisfaction but sincerely hope that you can also accept our view of the facts.

Yours sincerely,

Wilhelm Luxem
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019 via mobile

The rooms had been refurbished since my last stay here 3-4 years ago. Staff were friendly, efficient and helpful. It was a huge plus to have the garden terrace to enjoy the early summer sunshine, smoke my cigars and entertained clients.
The biggest surprise however was the spectacular doubles story gym with a great view of the lake. Good equipment, and well spaced out. It even has a Concept 2 rowing machine.
A very good stay.

Date of stay: June 2019
Trip type: Traveled on business
Thank 535jeepc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bauraulacofficial, Manager at Baur au Lac, responded to this reviewResponded 6 days ago

Dear 535jeepc,

It is a great pleasure reading your kind comment here on Tripadvisor. We very much appreciate your positive feedback on our service, location and interior design.

Since the opening of the hotel in 1844 we give a lot of attention to our interior design. We want our infrastructure to meet the high expectations of our guests. All the more it makes us truly happy to learn, that you were fully satisfied during your stay and our infrastructure.

It would be an honor welcoming you back again at the Baur au Lac.

Yours sincerely,

Wilhelm Luxem
General Manager

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Reviewed June 5, 2019 via mobile

An excellent traditional hotel right across the beautiful Lac of Zurich.
Old , yet fully renovated, classy and comfortable. Staff extremely helpful, smily and courteous.Breakfast is nice but rather basic. Highly recommended.

Date of stay: June 2019
Trip type: Traveled with friends
Thank georgenaderelbeblawy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bauraulacofficial, Manager at Baur au Lac, responded to this reviewResponded 6 days ago

Dear georgenaderelbeblawy,

First and foremost we would like to thank you for having taken the time to write about your recent stay at the Baur au Lac.

Reading your wonderful and motivating words put a big smile on our faces. Please rest assured we will forward your review to the entire Baur au Lac team.

It would be an honor welcoming you back again here at the Baur au Lac.

Yours sincerely,

Wilhelm Luxem
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2019

Outstanding location
Outstanding service
Outstanding accommodation
Outstanding food
Is this the best city hotel in the world....quite possibly!

We have had the pleasure of staying in this grand hotel a number of times and it never disappoints.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Leading Hotels of the World
1  Thank LeTravellerGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this reviewResponded May 29, 2019

Dear LeTravellerGeneva,

First and foremost, we would like to thank you for kind words and for having taken the time to write a comment on Tripadvisor.

We are delighted to hear that you enjoyed your stay at the Baur au Lac. A returning guest is our most motivating compliment and we feel very grateful for every single one of our loyal customers. Please rest assured that we will forward your kind words to the entire Baur au Lac team.

Dear LeTravellerGeneva, we cannot wait to welcoming you back very soon. If there is anything else you may need in the future, please do not hesitate to contact us anytime.

Yours sincerely,

Wilhelm Luxem
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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