We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The epitome of Zurich class”
Review of Baur au Lac

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Baur au Lac
Ranked #3 of 139 Hotels in Zurich
Certificate of Excellence
Singapore
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“The epitome of Zurich class”
Reviewed July 12, 2013

My husband and I had the extreme pleasure of spending a day and a night in Zurich in between travel locations on our 10th wedding anniversary celebration. The hotel is absolutely without fault although such 'faultless' attention to detail does come at a jaw dropping price! We were lucky enough to have been kindly upgraded to a sumptuously appointed suite and marveled at the art and the comfortable bed. The location is absolutely perfect for both business and shopping. The service is attentive but not invasive and nothing was too much trouble.
The restaurant at breakfast has to be one of the classiest, most welcoming settings we've ever seen--the orchids and in fact, all of the flowers were breathtaking.
My only nit-pic, is that the price for breakfast is ridiculously over the top --especially since you are already paying top dollar for the accommodations--it does seem a bit greedy to not provide breakfast with the price of the room.
Having said that, we thoroughly enjoyed our very short visit and would definitely recommend this hotel.

Room Tip: River view, but any suite will be spectacular!
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeemarieSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, July 16, 2013
Dear DeemarieSingapore,

Thank you very much for sharing your views about your recent stay at the Baur au Lac on tripadvisor.

We are delighted to learn that you and your husband had a great time in Zurich and enjoyed your visit at the Baur au Lac.

Your kind words about the location, service and the restaurant Pavillon are very much appreciated. Your annotation regarding the pricing of the breakfast has also been acknowledged.

It would be a great pleasure to welcome you back on a later occasion.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

650 reviews from our community

Traveler rating
    534
    73
    24
    8
    11
See reviews for
109
216
45
182
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
washington dc
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 12, 2013

We recently stayed at the hotel during the festival that is held every three years in the city. Given the enormous chaos that accompanies these events, the hotel was a quiet oasis literally a few feet from the center of the action. The staff is extremely friendly and well trained and our hotel room was exceptionally well appointed. We also ate at the Rive Gauche restaurant which was quite good. A perfect place to stay in Zurich and we recommned it without qualification.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tennisplayer1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, July 16, 2013
Dear tennisplayer1,

Thank you very much for recommending our property and sharing your „Baur au Lac experience” on tripadvisor.

We are delighted, that you have chosen the Baur au Lac for your visit in Zurich and are happy to learn that you enjoyed your stay with us. In addition, we are glad that we were able to keep some of our usual calm atmosphere despite the festive activities throughout the entire city centre.

Your kind remarks about our employees make us very proud. It is through kind and encouraging comments like yours that our team is constantly motivated to offer the best of care to each and every one of our guests.

It would be a great pleasure to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 12, 2013

Exvellent location, great service, beautiful setting, food is great and you get free wi-fi too.
all this comes at a price but very well worth it. very classic hotel, but rooms are very up to date with a nice ambience and very comfortable.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gmvermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, July 16, 2013
Dear gmvermont,

Thank you very much for your recent stay at the Baur au Lac.

We are happy to learn that you enjoyed your time at our hotel. Your kind remarks about the location, service and food have been shared with the entire Baur au Lac team.

It would be a great pleasure to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed June 20, 2013

Every aspect of our stay at Baur al Lac was superb. From the moment we arrived the staff made us feel we were their most important guests, greeting us with genuine smiles, and offering help and information, and doing it all with courtesy and tact. Nothing seemed too much trouble. Every staff member we encountered was knowledgeable, solicitous and genuinely charming.

The hotel exudes luxury in the Grand European manner. Our room was glamorous and well appointed, and satisfied every need for a business couple. The king sized bed was comfortable, and the large bathroom contained a separate shower, bath, and bidet.

We can recommend all the dining options. We especially enjoyed the all white terrace area facing the private park opposite the Zurichsee for pre or post dinner drinks. The main restaurant, Le Pavillon, extends from the terrace into an inviting room with pastel colours and a profusion of flowers. Its menu is outstanding, with a nicely balanced international offering complemented by excellent wines. Unusually, the hotel restaurant was superior to most restaurants we sampled in Zurich.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiOz10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, June 21, 2013
Dear DiOz10,

Thank you for taking the time to share your recent ‘Baur au Lac experience’ with us.

We really appreciate that you took the time to record your experience and are delighted to hear that we were able to fulfil your expectations regarding staff and details as well as the location of the hotel. We have passed on your very kind words to our staff. Your recommendation about our terrace facing the park is much appreciated.

It was a pleasure to have you as our guests and we truly hope to welcome you back at the Baur au Lac in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 19, 2013

Wonderful service, ideal location, where one is really treated like a guest. Nothing is too much trouble. Despite the old school charm, the rooms are modern, well-equipped and the bathrooms are really thoughtfully designed.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, June 21, 2013
Dear Jennie S,

Thank you very much for sharing your insightful comments about your stay at the Baur au Lac.

We are thrilled to learn that you thoroughly enjoyed your time with us and especially appreciated our service, as well as our bathrooms.
We have shared your feedback with the team members, for whom it will be a tremendous source of motivation.
It is great to hear that our effort to keep up the traditional style while constantly updating our product seems to be highly esteemed.

It would be our great pleasure to welcome you back to the Baur au Lac in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 12, 2013

That's really what you pay for staying here. This is a pretty hotel with some old school charm: multiple doormen who all remember your name and greet you as you walk in or out, no electronic key cards but traditional keys on key holders that you hand to the concierge on your way out of the hotel, decor is predominantly classic throughout - with the exception of the outside terrace and the light and airy breakfast room. Apropos breakfast: let's continue with breakfast. Sadly, it is just OK. And if it is not included in your hotel room charge, it is a small fortune (yikes!!) and thus so not worth it! We have had better breakfasts at boutique hotels and other four star hotels. Please take a stroll and go to nearby lovely cafés and enjoy a more authentic Swiss breakfast for a fraction of the price. The service is as you should expect it attentive, pleasant and prompt. The automatic jalousies (shutters) block out any light into the room and help you fall into a sumptuous, deep sleep on the very comfortable beds. There is no spa. The gym is an OK size with two treadmills overlooking the lake. The hotel has the best location in Zurich and if you have money to spare you can cruise around town with one of the hotels three Rolls Royces. Overall, this place is for people who carry gold coins as spare change and go shopping in the Fur shop next door. We still had a fantastically relaxing and comfortable stay.

Room Tip: as for a room looking out to the lake
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alex o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, May 16, 2013
Dear alex o,

Thank you very much for taking the time to share your views about your stay on tripadvisor.

We are delighted to read that you had a fantastically relaxing and comfortable stay with us. Your kind words about the central location and the prompt and attentive service are very much appreciated.

It would be a great pleasure to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 11, 2013

Gorgeous, well maintained hotel. A bit on the stuffy side, but lovely rooms and public areas. Very well located.

My one criticism is the bath tub/shower combo was a bust. Water everywhere and I could barely step into the tub without straining myself and I'm a middle aged long legged person. Anyone with short legs or mobility problems would have a tough time with this set up.

Yes I would stay there again.

Room Tip: beware of the tricky bath/shower combo. It could be dicey getting in/out for some.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank noname36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, May 16, 2013
Dear noname36,

First of all we would like to thank you for your recent stay at the Baur au Lac and for having taken the time share your thoughts on tripadvisor. Your feedback is extremely important to us and allows us to continually monitor and improve our product and services.

We are sorry to hear about the difficulties you experienced with the bath tub situation in your room. All of our rooms slightly vary in size an style and almost all of them have separate shower and bath tub. We are convinced that during your next visit we will find a suitable bath room configuration for you.

We hope to have the opportunity the welcome you back on a future occasion and give us again the possibility to convince you from our service and product.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Zurich hotels
Old Town
Widder Hotel
Widder Hotel
#2 of 139 in Zurich
463 reviews
Old Town
Storchen Zurich
Storchen Zurich
#4 of 139 in Zurich
739 reviews
The Dolder Grand
#5 of 139 in Zurich
1,005 reviews
Show Prices
Show Prices
Show Prices
Park Hyatt Zurich
#7 of 139 in Zurich
842 reviews
Atlantis by Giardino
#1 of 139 in Zurich
200 reviews
Old Town
Hotel Helmhaus
Hotel Helmhaus
#11 of 139 in Zurich
846 reviews
Show Prices
Show Prices
Show Prices

Been to Baur au Lac? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Baur au Lac

Property: Baur au Lac
Address: Talstrasse 1 | 8001 Zürich, Zurich 8001, Switzerland
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Zurich
#3 Luxury Hotel in Zurich
#4 Romantic Hotel in Zurich
#5 Family Hotel in Zurich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Baur au Lac 5*
Number of rooms: 119
Official Description (provided by the hotel):
The Baur au Lac has the discerning tastes of its guests to thank for the leading position it has maintained for more than 170 years in the international luxury hotel industry. Set in its own park, the hotel enjoys a unique location overlooking the lake and the Alps - and yet is still but a few minutes' walk from the Paradeplatz financial district and the Bahnhofstrasse, Zurich's celebrated shopping high street. While offering the ultimate in comfort and privacy, the rooms and suites have been equipped with every, yet hardly noticeable technical refinement. The large marble bathrooms with heated floor and daylight match up to the highest demands of comfort, design and equipment. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, TripOnline SA, DerbySoft Ltd Shanghai HQ, Travelocity, Ctrip TA, Agoda, Cancelon, HotelQuickly, getaroom.com and Hotel.de so you can book your Baur au Lac reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Baur Au Lac zürich

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing