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“Charming wonderfully located traditional hotel” 5 of 5 stars
Review of Baur au Lac

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Baur au Lac
Ranked #3 of 133 Hotels in Zurich
Certificate of Excellence
London, United Kingdom
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Charming wonderfully located traditional hotel”
5 of 5 stars Reviewed June 19, 2013

Wonderful service, ideal location, where one is really treated like a guest. Nothing is too much trouble. Despite the old school charm, the rooms are modern, well-equipped and the bathrooms are really thoughtfully designed.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jennie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, June 21, 2013
Dear Jennie S,

Thank you very much for sharing your insightful comments about your stay at the Baur au Lac.

We are thrilled to learn that you thoroughly enjoyed your time with us and especially appreciated our service, as well as our bathrooms.
We have shared your feedback with the team members, for whom it will be a tremendous source of motivation.
It is great to hear that our effort to keep up the traditional style while constantly updating our product seems to be highly esteemed.

It would be our great pleasure to welcome you back to the Baur au Lac in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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536 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 12, 2013

That's really what you pay for staying here. This is a pretty hotel with some old school charm: multiple doormen who all remember your name and greet you as you walk in or out, no electronic key cards but traditional keys on key holders that you hand to the concierge on your way out of the hotel, decor is predominantly classic throughout - with the exception of the outside terrace and the light and airy breakfast room. Apropos breakfast: let's continue with breakfast. Sadly, it is just OK. And if it is not included in your hotel room charge, it is a small fortune (yikes!!) and thus so not worth it! We have had better breakfasts at boutique hotels and other four star hotels. Please take a stroll and go to nearby lovely cafés and enjoy a more authentic Swiss breakfast for a fraction of the price. The service is as you should expect it attentive, pleasant and prompt. The automatic jalousies (shutters) block out any light into the room and help you fall into a sumptuous, deep sleep on the very comfortable beds. There is no spa. The gym is an OK size with two treadmills overlooking the lake. The hotel has the best location in Zurich and if you have money to spare you can cruise around town with one of the hotels three Rolls Royces. Overall, this place is for people who carry gold coins as spare change and go shopping in the Fur shop next door. We still had a fantastically relaxing and comfortable stay.

Room Tip: as for a room looking out to the lake
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank alex o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, May 16, 2013
Dear alex o,

Thank you very much for taking the time to share your views about your stay on tripadvisor.

We are delighted to read that you had a fantastically relaxing and comfortable stay with us. Your kind words about the central location and the prompt and attentive service are very much appreciated.

It would be a great pleasure to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed May 11, 2013

Gorgeous, well maintained hotel. A bit on the stuffy side, but lovely rooms and public areas. Very well located.

My one criticism is the bath tub/shower combo was a bust. Water everywhere and I could barely step into the tub without straining myself and I'm a middle aged long legged person. Anyone with short legs or mobility problems would have a tough time with this set up.

Yes I would stay there again.

Room Tip: beware of the tricky bath/shower combo. It could be dicey getting in/out for some.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank noname36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, May 16, 2013
Dear noname36,

First of all we would like to thank you for your recent stay at the Baur au Lac and for having taken the time share your thoughts on tripadvisor. Your feedback is extremely important to us and allows us to continually monitor and improve our product and services.

We are sorry to hear about the difficulties you experienced with the bath tub situation in your room. All of our rooms slightly vary in size an style and almost all of them have separate shower and bath tub. We are convinced that during your next visit we will find a suitable bath room configuration for you.

We hope to have the opportunity the welcome you back on a future occasion and give us again the possibility to convince you from our service and product.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Switzerland
Level Contributor
484 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 516 helpful votes
4 of 5 stars Reviewed May 7, 2013

Doublessly a top hotel, great location (close to lake and the famous "Bahnhofstrasse"), attentive staff (they remember your name) and addicted to details. The atmosphere is classic and exclusive. The entry hall is wonderful, e.g. for taking coffee with a business contact or talking with friends.

However the rooms are expensive, partially overpriced, e.g. a standard double room city-side 870 CHF (plus breakfast 50 CHF resp. 70 CHF full buffet) as you hear the street noise even when windows are closed, and the A/C on low level is as well not really quiet.

If money doesn't matter, we recommend a lake-side Junior Suite (or Suite) - then you have probably the best option in town.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Culturetraveller12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, May 16, 2013
Dear Culturetraveller12,

Thank you for taking the time to share your recent ‘Baur au Lac experience’ with us.

We really appreciate that you took the time to record your experience and are delighted to hear that we were able to fulfil your expectations regarding staff and details as well as the location of the hotel. Your recommendation about the newly refurbish deluxe junior suite facing the lake side is much appreciated.

It was a pleasure to have you as our guests and we truly hope to welcome you back at the Baur au Lac in the near future.

Yours sincerely,

Daniela Kaufmann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
157 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed April 15, 2013

There's good, there's excellent, and there's amazing. The Baur au Lac is firmly in the amazing category. Now the bill is amazing too, but we've been hit with amazing bills in a number of establishments over the years and have never encountered such genuinely warm and cordial service from everyone on the staff, including the lady who picks up the laundry and the young man who turns the revolving door for you. Bed utterly comfortable, linen exquisite, room service punctual even when the hotel is full, bathrooms to top standard, location on the lake and one block from the high end of the high end shopping street ideal. Restaurant top-drawer. Our one complaint is the AC is definitely limited, but this is apparently due to Swiss laws related to energy conservation and so it is the way it is. Free wi-fi too, a nice touch...

  • Stayed April 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank WashingtonTraveler21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, April 18, 2013
Dear WashingtonTraveler21,

Thank you very much for sharing your insightful comments about your stay at the Baur au Lac.

We are thrilled to learn that you thoroughly enjoyed your time with us and especially appreciated our service, the location of the hotel and the restaurant. Your kind words about the genuine warmth of our staff make us very proud.

It would be our great pleasure to welcome you back to the Baur au Lac in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Ireland, Ireland
Level Contributor
105 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed April 8, 2013

it was the underfloor heating in the dressing room part of the bathroom in my junior suite that did it for me. Highly luxurious hotel, superb rooms, top quality everything. Insanely expensive. If you can get someone else to pay go for it! Not the kind of place I would want to stay in for personal travel :-)

  • Stayed May 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank NjTravel_hound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, April 11, 2013
Dear NjTravel_hound,

Thank you very much for choosing the Baur au Lac for your stay in Zurich.

We are delighted that you thoroughly enjoyed your time with us and especially appreciated our under floor heating in the bathroom as well as the general quality of the hotel.

It was a pleasure to have you as our guest and we truly hope to welcome you back at the Baur au Lac in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Paulo, Sp
Level Contributor
480 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
5 of 5 stars Reviewed March 18, 2013

Best hotel in town, but you pay for it. Despite it is a big hotel, you don't feel it. The location is perfect; right in the beginning of Bahnhofstrasse. You always feel you are special there. The hotel's wine shop is a great place to buy delicious Swiss wines that you cannot find outside Switzerland.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank David_R_Silva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, March 22, 2013
Dear David_R_Silva

Thank you very much for having chosen the Baur au Lac for your accommodation in Zurich and for sharing your views about the hotel on tripadvisor.

We are delighted to read that you had an enjoyable time during your stay and that you particularly appreciated our location, our services and the Baur au Lac wine shop. We have passed on your very kind words to our staff and hope that we will have the chance to meet your expectations again during your next visit. Our vision is based on offering our guests unique moments and therefore we are very happy that we succeeded in making you feel special while staying with us.

It was a great pleasure to have you as our guests and we truly hope to welcome you back at the Baur au Lac in the near future.

Yours sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baur au Lac

Property: Baur au Lac
Address: Talstrasse 1 | 8001 Zürich, Zurich 8001, Switzerland
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Zurich
#3 Luxury Hotel in Zurich
#4 Romantic Hotel in Zurich
#5 Family Hotel in Zurich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Baur au Lac 5*
Number of rooms: 120
Official Description (provided by the hotel):
The Baur au Lac has the discerning tastes of its guests to thank for the leading position it has maintained for more than 170 years in the international luxury hotel industry. Set in its own park, the hotel enjoys a unique location overlooking the lake and the Alps - and yet is still but a few minutes' walk from the Paradeplatz financial district and the Bahnhofstrasse, Zurich's celebrated shopping high street. While offering the ultimate in comfort and privacy, the rooms and suites have been equipped with every, yet hardly noticeable technical refinement. The large marble bathrooms with heated floor and daylight match up to the highest demands of comfort, design and equipment. ... more   less 
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Also Known As:
Baur Au Lac zürich

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