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“Terrace Restaurant”
Review of Baur au Lac

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Baur au Lac
Ranked #3 of 139 Hotels in Zurich
Certificate of Excellence
Zurich, Switzerland
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Terrace Restaurant”
Reviewed May 1, 2012

What a dissapointment for the Spring to arrive and a chance to sit and enjoy lunch on the terrace of the renowned Baur au Lac hotel unfortunatley that as far as it goes , the service as always is excellant but the menu is very boring and does not seem to meet the requests of most of the guest, I thought after last year it would have gone from strength to strength but apparently not .Someone I suppose the chef has sat down and thought what can I do that suits me is quick ,convienient and sounds good well Sir you lost ,boring chicken with a broccoli crust and broccoli puree which part of your imagination did that come from .
You have opportunity to make the terrace and its menu a sensation for the senses and the taste buds and you failed ,i hope some one takes note and can avert a disasterous summer mistake.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, May 14, 2012
Dear Robert M

Allow us to express our appreciation for taking the time to share your Rive Gauche terrace experience with us. We are delighted to read that you were satisfied with our service. Your compliment has been passed on to our service team.

The negative yet constructive feedback about our menu was of course also studied, and again we thank you for bringing these matters to our attention. Please be assured that we put in a lot of effort to create the current menu items. The goal was to create bigger variety and high quality dishes. The general response of our guests so far is very positive. We will however make some adjustments to the menu in the near future. Please rest assured that your comments will be taken into consideration during this process.

We hope to welcome you back in the near future.

Yours sincerely,

The Baur au Lac Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
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London
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 14, 2012

A 3-hour perfect lunch in the Pavillon Restaurant with two business associates on a day visit to Zurich. This is not the place if you want a lively atmosphere - there were only 8 other diners - but you're not rushed, you can hear each other talk and the atmosphere is one of total calmness. Beautiful displays of flowers, too.

The service is as you would expect. I arrived slightly before the others and was made to feel very welcome by a young waiter who engaged me in light-hearted conversation about shopping - oh - and I just loved the little stand that was brought for me to put my handbag on so that I didn't have to leave it on the floor - magic!

Food was beautifully presented - chilled asparagus starter, turbot main course, raspberry tart for desert - light and fresh. We were helped to choose a local red wine wihich had an interesting flavour.

Lunch isn't exactly cheap and I believe that dinner is astronomical - somewhere to eat when on expenses!

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank DangerousLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, April 19, 2012
Dear DangerousLady,

Thank you for sharing your positive comments about the meal you enjoyed at our Restaurant Pavillon! We are delighted that you had such a pleasant lunch with us. Our vision is based on offering our guests ‘unique moments’ and giving a high level of service where small touches count. We look forward to welcoming you back at the Baur au Lac in the near future.

Yours sincerely,

The Baur au Lac Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 10, 2012

Luxury, tradition, location - you get the best for the price that you pay for the room in this historic hotel. We were particularly impressed by the room design: the colours, the furniture, the marble in the bathroom, everything is very elegant and balanced. All the facilities are extremely well maintained, and the staff is very friendly and professional. I also recommend the Pavillion restaurant, we took the Harmonia menu with matching wines, and really enjoyed their traditional French cuisine, especially the vegetables that they served with the scallops and the beetroot sorbet that was presented as an intermission between the two main courses. Complaints? None. The only thing you should know is that their basic Deluxe rooms (and we took one) are not very spacious, you can't mindlessly move around the bed without taking care not to hit the TV and also have to be careful when you step from the bathroom into the toilet. Also if you want a room with a view, you need to take a superior room, not a basic one overlooking the inner yard.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ilyaa57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, March 13, 2012
Dear ilyaa57,

Thank you very much for taking the time to share your recent “Baur au Lac experience” on tripadvisor. It is a true pleasure to read your review.

We are delighted that you have chosen the Baur au Lac for your stay in Zurich and are thrilled that you thoroughly enjoyed your time with us. In addition, allow us to express our appreciation for recommending our fine dining restaurant Pavillon.

Regarding our deluxe double rooms we have the pleasure to inform you that they all have a size of 30-35 sqm. They either face the city side, inner court yard or canal side. As they all vary in colour and style we would love to show you some different types during your next stay. We are certain to find a deluxe double room which will suit your needs.

Please rest assured that your comments will be distributed to our team. It will definitely brighten their day!
It would be a great pleasure to welcoming you back in the near future.

Yours sincerely,

The Baur au Lac Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 18, 2012

I had a great stay here when in Zurich on business. This hotel really seems to do everything right -- the rooms are very elegant and comfortable, the staff is very attentive, and the location is great. Expensive but I would not hesitate to stay here again.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdelucia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, February 21, 2012
Dear cdelucia,

Thank you for choosing the Baur au Lac for your stay in Zurich. We are very happy to hear that you enjoyed your time with us. We appreciate your nice comments and are looking forward to welcoming you back soon.

Your sincerely,

The Baur au Lac Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uae
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 17, 2012

I was looking for someplace special to stay for this holiday to be a romantic getaway as well as a city break, a hotel with old-fashioned European grand hotel charm, and Baur au Lac turned out to be perfect! The decor, the look and feel of the hotel, the service and attitude of staff were all exceptional! Very good quality breakfast buffet with eggs/french toast/pancakes cooked to order and (again!) exceptional service in a beautiful dining room with views of garden and lake Zurich. Double room is good size with a very large bed, desk and coffee table with 2 chairs, lovely spacious bathroom: large bathtub, double sink, heated floor. We had a canal view room so with a balcony from the room and a window in the bathroom - lots of natural light!
Location is great - right on the lake Zurich, at the end of Bahnoffstrasse, within easy reach of train station (15-20 mins walking) and old town. Perfect access to shopping and sightseeing in and outside of Zurich!
Overall, an amazing stay with no complaints at all! Would definitely stay here again and recommend it! Of course, it will cost you a good deal of money to stay here but you get what you pay for so I consider this good value for money spent!

Room Tip: Canal view rooms are the best of the standard double room range! Get a Leading Hotels of the World m...
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank elinda_si
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, February 21, 2012
Dear elinda_si

Thank you for sharing your positive “Baur au Lac experience” with us. Please allow us to express our appreciation for taking the time to share your stay at the Baur au Lac on tripadvisor in such detail. It is a true pleasure to read your review. We are convinced that other users will benefit from your insightful comments and recommendation. Rest assured that we will share your remarks with our entire team.

We look forward to welcoming you back on a future visit to Zurich.

Yours sincerely

The Baur au Lac Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 15, 2012

I stayed for my 6th wedding anniversary and the hotel was perfect for this kind of special occasion. The suite was very comfortable & functional. I have asked the concierge to arrange flowers and champagne before the arrival and they have done a great job. When my wife entered the suite, she was so impressed. The concierge staff from the door to the desk was just perfect. I was welcomed in French as I believe they recognize my car French plate… impressive! And all my requests were smoothly and effectively handled by all employees of the hotel who are polite and helpful. I will recommend this hotel for sure as it is also very well located downtown Zurich. CONGRATULATION

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SLemoine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, February 21, 2012
Dear SLemoine

Such wonderful and kind words! Thank you very much for taking the time to post your „ Baur au Lac experience “on tripadvisor. We are happy that you thoroughly enjoyed your stay with us and that the Baur au Lac staff contributed in making your 6th wedding anniversary unforgettable!
Please rest assured that your feedback will be shared with our team. It will definitely brighten their day! It would be a great pleasure to welcoming you back in the near future.

Your Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham, New York
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 30, 2012

If you can afford the price this hotel is an amazing experience. Perfectly located on the shore of the lake, Zurich's business district is small enough so that it's all in walking distance. My favourite moment was watching the concierge conduct 5 conversations in five minutes in flawless German, French, Italian and English switching effortlessly back and forth. Tey'll spoil you but the bill will be impressive.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gosnold10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_at_Lake, Manager at Baur au Lac, responded to this review, February 10, 2012
Dear Gosnold10

Thank you for your feedback which we have shared with our entire team. They were delighted to know they contributed to the positive experience you enjoyed with us. It would be a great pleasure to welcoming you back in the near future.

Your sincerely,

The Baur au Lac Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baur au Lac

Property: Baur au Lac
Address: Talstrasse 1 | 8001 Zürich, Zurich 8001, Switzerland
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Zurich
#3 Luxury Hotel in Zurich
#4 Romantic Hotel in Zurich
#5 Family Hotel in Zurich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Baur au Lac 5*
Number of rooms: 119
Official Description (provided by the hotel):
The Baur au Lac has the discerning tastes of its guests to thank for the leading position it has maintained for more than 170 years in the international luxury hotel industry. Set in its own park, the hotel enjoys a unique location overlooking the lake and the Alps - and yet is still but a few minutes' walk from the Paradeplatz financial district and the Bahnhofstrasse, Zurich's celebrated shopping high street. While offering the ultimate in comfort and privacy, the rooms and suites have been equipped with every, yet hardly noticeable technical refinement. The large marble bathrooms with heated floor and daylight match up to the highest demands of comfort, design and equipment. ... more   less 
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Also Known As:
Baur Au Lac zürich

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