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“Best in Zurich”
Review of The Restaurant

The Restaurant
Ranked #66 of 1,944 Restaurants in Zurich
Certificate of Excellence
Cuisines: European, International
More restaurant details
Restaurant details
Good for: Scenic view
Dining options: Breakfast, Late Night, Reservations
Description: Jewels in the gastronomic crown Two restaurants, the Bar and the Lobby make the Dolder Grand an oasis for exceptional gourmet delights. All facilities are open to hotel guests and the general public alike. Winter break 2017 The Restaurant will be closed from 19 February 2017 to 6 March 2017. We will be happy to welcome you again on Tuesday evening, 7 March 2017. Summer break 2017 The Restaurant will be closed from 23 July 2017 to 14 August 2017. We will be happy to welcome you again on Tuesday evening, 15 August 2017.
Leicester, United Kingdom
Level 6 Contributor
103 reviews
62 restaurant reviews
common_n_restaurant_reviews_1bd8 42 helpful votes
“Best in Zurich”
Reviewed January 2, 2014

Best food in Zurich by far. 2 Mitchelin Stars. Excellent value for the buffet lunch if you like to dine like a VIP!

Visited December 2013
Helpful?
Thank Bendyspoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Jacob_TDG, Managing Director at The Restaurant, responded to this review, February 10, 2014
Dear Guest

Thank you very much for your positive feedback here on Tripadvisor.

What a pleasure to read that you enjoyed a fantastic culinary experience in our The Restaurant as well as at our Sunday Brunch at the Garden Restaurant.

Please do come back and visit us again in the near future. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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276 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York
Level 3 Contributor
20 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 40 helpful votes
“first-rate”
Reviewed December 3, 2013

I went at lunch to the restaurant that is called The Restaurant, had a table by the window overlooking Lake Zurich, and was served by a succession of people who were clearly dedicated to their job. The atmosphere is a little corporate but acceptable.

I chose the 5*3 menu: 5 courses of 3 small dishes each, taking a tour through the carte. The chef was inventive but didn't forget that his main responsibility was to make food that tastes delicious. Combinations were original but not outre - for example, one dish had cucumbers and apples, a surprising combination that worked very well. It's earned its Michelin ** and its Gault-Millau 18/20.

It's 98 CHF at lunch - a bargain compared to other high-end choices.

It's easier to get to by public transportation than it looks; there's a funicular that goes right there.

Highly recommended.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank wea74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 5 Contributor
71 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
“No excuse for service & food quality at these prices. Not 5 star by a long shot.”
Reviewed November 11, 2013

This place is downright dangerous, as another reviewer mentioned below.

I was here this week in the ballroom for a large special event. It cost hundreds of francs per person and the food was sub-par to say the least. Most important from my perspective, the kitchen and servers seem to have no grasp of food allergies whatsoever. One server actually told me to pick off the part I was allergic to and eat the rest of a dish -- advice that could easily land many a guest in the hospital!

The entire hotel from the valets in the parking who did not deliver our bags to our room until called a second time an hour later, to the concierge's desk, to the surly bar staff to the wait staff, were poorly trained and not even close to what you'd expect from a 5 star hotel that charges well over 500 chf per night.

As a business traveller staying in 5 star hotels all over the world, I'd recommend the management and staff of the Dolder visit a few good 5 star hotels to see how it's done. The food and service of this hotel are inexcusable. I cannot recommend this hotel for anything to anyone -- not even locals taking a guest up for the view. The service is that bad and the prices inflated unbelievably.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank movingtoLugano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Jacob_TDG, Managing Director at The Restaurant, responded to this review, November 15, 2013
Dear Guest

Many thanks for your recent stay at the Hotel Dolder Waldhaus and your participation in an event at the Dolder Grand. We appreciate that you took the time to describe your experience in such a detailed way and would like to take this opportunity to respond to both of your reports on Tripadvisor.

First of all, we regret to read that we fell short of your expectations and wish to apologize for any inconvenience and disappointment that you encountered during your stay. In terms of your comment regarding the Hotel Dolder Waldhaus, we wish to mention that although the services and technical equipment mostly date back to the origin of the building (1975) they are well kept and maintained. Furthermore, the selection of dishes and the services offered in the restaurant are constantly being optimised and enhanced.

The organizer of the event at the Dolder Grand informed us beforehand of allergies or intolerances of the participants, wherefore we served you a special menu at the seated dinner in our Ballroom. Unfortunately, it was difficult to recognize the guests with food restrictions during the pre-dinner aperitif reception standing. Please rest assured that we take food allergies seriously and attach great importance to the continuous training of our staff in order to guarantee a cautious handling. The pictured proceeding of our wait staff represented an exception to the usual standard in reliability and your comment was reviewed with the employees involved, since it will enable us to offer better value and satisfaction.

We truly hope that this experience has not permanently marred your opinion about the Dolder Grand and would be delighted to welcoming you back to the Dolder Resort in the near future. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level 4 Contributor
20 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“excellent experiences / good we had vouchers”
Reviewed November 8, 2013

Very delicious gifts from the kitchen.
Excellent Wines, but under 100.- only good half bottles.
The food was great, one sauce a bit over flavoured, but for me it was right.
Everything was well served and arranged and easy to eat.
The bread was fresh, a little salty with special butters.
3 sweets for dessert, with a special combination of Coconut, Chocolate and coffee.
For the end it was fantastic to get one macadams popping praline, give you a surprising explosion on you sense of taste
(eat slow, not only the pralines)

Espresso for CHF 8.50 is a bit overpriced, I don't know about the food, as we had vouchers.
But I think it's worth to try out once in lifetime.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Adrian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level 6 Contributor
140 reviews
71 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Garden restaurant nice for lunch”
Reviewed November 8, 2013

We went with a group to have lunch in the garden restaurant. We got a good table at the window, the service was nice. The first courses were very good, the second ones a bit ordinary and the dessert very good again. We wanted to share various desserts and it was nicely arranged by the staff.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Gaby123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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