This hotel was a disaster. When I checked in, the clerk informed me that the room without bath I had reserved was not available ("booking.com must think we are robots, we can't update our records as quickly as they book us") and that we had to take a room with bath for 60 CHF more (total 510 for three nights). I knew it wasn't easy to find accommodations in Zurich so I grudgingly accepted. When I checked out, I asked for a receipt and was told huffily that they were very busy and I should have asked for one the night before. (Gee, I must have missed the notice posted about that...wherever it was...) She put the receipt on the counter and walked away without a word. I asked her "Would you please write on the receipt that you were not able to honor my reservation with the room without bath so I can get a refund from booking.com?" She refused and did not give a reason.
Besides this, the breakfast was substandard (for example, the cheese was not presliced and I watched as a guest who had been coughing grabbed the whole block with her bare hands to cut off slices) in a city where delicious baked goods are readily available. The room was very, very noisy. The electric plugs were not located near the head of the bed and the room was not cleaned once during our three-day stay (the bed was made a bit sloppily one day).
There was almost never anyone at the desk, so we did not dare leave our luggage on our last day in town. (We saw someone else's luggage sitting next to the desk, but during the day the hotel is not locked and anyone can come in.)
The location is terrific, but that is the only thing to recommend this hotel. And in a very expensive city, this is a place you can almost afford if you are on a budget. But I agree with most of the folks here: stay away. I wish I'd read everyone's comments before I had booked.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Agoda, Orbitz, Hotwire and TripOnline SA so you can book your Hotel Villette reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.