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“very average experience” 1 of 5 bubbles
Review of Kai Sushi Oerlikon

Kai Sushi Oerlikon
Ranked #443 of 1,875 Restaurants in Zurich
Price range: $25 - $100
Cuisines: Japanese, Sushi, Asian
More restaurant details
Restaurant details
Good for: Business meetings
Dining options: Lunch, Dinner, Late Night, Delivery, Outdoor Seating, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Paris, France
Level Contributor
5 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“very average experience”
1 of 5 bubbles Reviewed May 6, 2014

First time this place made much better impression, this time we were first served maki that were falling apart, to our comment, manager, instead of changing them immediatly started the discussion that they are actually handmade and this is normal. Sorry this is not normal. She took them away and brought... them back in the same condition in 5 min time... no comments...
Rice we ordered was forgotten, and brought only after our reminder. In the very end manager brought us deserts telling that this is a compliment from the restaurant for the maki and delay with rice.
And now we come to the most interesting part... we got the bill, that was completely untraceble (you cant see the name of the dishes you ordered but only see the price), my bf payed without checking the bill that was a complete mistake because afterwards we realised that the bill was completely messed up and the most expensive dish (16chf) was calculated twice, have some doubts about 2 other but since I cant confirm this prefer not to mention this. We were not able to get back since it was already late in the eve.
So as I said very average experience starting from food up to service you receive for not that little amount of money.
Advice if you still will decide to go there - check the bill before paying

  • Visited May 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
1 Thank Maria E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shama-Levaillant, Inhaber at Kai Sushi Oerlikon, responded to this review, May 15, 2014
Dear Maria

First of all I want to thank you for your rating. This gave us the opportunity to check internally our service and quality.

I am sorry about our maki that were falling apart. This shouldn't be like that. We are still trying to find the happy medium between a generous piece of fish and closing the maki properly.

Our service stuff which was in duty at that evening apologize for the inconvenience of that evening. They feel sorry if they didn't manage to satisfy you.

The difficulties about our bill has already been identified. Since tuesday we work with a new cash system which allows us to arrange the orders much clearly on our bill.

Thank you for your understanding. Nevertheless it would be our pleasure to welcome you again in our restaurant.

Best regards
Caroline & the Kai team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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112 reviews from our community

Visitor rating
    40
    40
    16
    6
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Zurich, Switzerland
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“great food”
5 of 5 bubbles Reviewed February 8, 2014

Great food, we have eaten there over twenty times and enjoy repeatedly. Expensive but good quality and therefore we think it is good value.

  • Visited February 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank NLG2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shama-Levaillant, Owner at Kai Sushi Oerlikon, responded to this review, March 18, 2014
Thanks a lot for your review! We are glad you enjoy your visit in our restaurant.

We hope to welcome you soon again at our place!

Best regards,
Caroline Shama-Levaillant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
1 review
“Sushi with extra flair”
5 of 5 bubbles Reviewed February 4, 2014

I discovered this restaurant through a recommendation and offer in "Live Switzerland" voucher book, and I will be adding it to my list of favourite restaurants. A wonderful combination of fabulous food, friendly service and stylish surroundings. Particularly worthy of note were the "Surf & turf" sushi rolls, made with black Angus beef and tempura-battered prawn and the fabulously fresh seared Scottish salmon pieces with Japanese barbecue sauce; however, everything I tried was delicious. What makes this restaurant particularly special is the chef's creative approach to blending classic Japanese flavours with the best of seasonal local produce. I can't wait for my next visit to try some more of his creations!

  • Visited February 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank White_Rose_Media
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shama-Levaillant, Owner at Kai Sushi Oerlikon, responded to this review, February 26, 2014
Dear guest

thank you very much for your feedback. Since my main concern is to maintain the standard of Kai Sushi. I had a warm feeling in my heart while reading these lines.
I was also happy to read that you were using "Live Switzerland". This voucher booklet has wonderful recommendations and insider tips.

Looking forward to welcoming you again in Kai Sushi Oerlikon.

Amit Shama-Levaillant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Service is ok, but food quality is bad”
1 of 5 bubbles Reviewed January 11, 2014 via mobile

We had saturday all you can eat. A frw choices on the belt, but ingredients and fish were not fresh. Sushi rice balls were prepared on purposely huge to make sure you are full after eating 2 pieces of sushi. Sushi rolls were not tasty and most of them were with strange spicy sauces. Chef was preparing food in front of customers and at the same time he is eating also. Put many times food into his mouth and continue rolling sushi without washing his hands@@. My kid had belly ache after we're home. If you love sushi , better go samurai or bimi!!

Helpful?
2 Thank Jade G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shama-Levaillant, Owner at Kai Sushi Oerlikon, responded to this review, January 14, 2014
Google Translation
Guten Tag

Besten Dank für Ihre Rückmeldung!

Gerne nehme ich wie folgt dazu Stellung:

Produkte-Qualität: Wir beziehen ausschliesslich hoch qualitative Bio-Produkte und Fische aus nachhaltiger Züchtung. Unser Fischlieferant Dösig & Brandl liefert uns täglich frischen Fisch. Der Sushi-Reis wird bei uns zwei Mal täglich frisch zubereitet.

Nigiri: Unsere Nigiri sind im Vergleich zu anderen Anbietern eher gross, wobei das Verhältnis vom Fisch zum Reis das Selbe ist. Wir möchten damit unseren Gästen ein gutes Preis-Leistungsverhältnis anbieten. Wer lieber mehr Fisch hat, kann mit unserem à discrétion de luxe-Angebot von CHF 78.- Sashimi nach Herzenslust konsumieren.

Fusion-Gerichte: Wir verstehen uns als eine moderne Sushi-Bar mit selber kreierten Fusion-Gerichten. Ich kann gut nachvollziehen, dass dies nicht jedermanns Sache ist. Für traditionell zubereitete Sushi würde ich auch das Bimi wie das Samurai empfehlen.

Unsere Sushi-Master: Unsere Sushimaster verfügen beide über mehr als 20 Jahre Berufserfahrung in der japanischen Küche. Beide haben in international renommierten Betrieben gearbeitet und sind ausgezeichnete Sushi-Master. Um beste Qualität und Frische unserer Lebensmittel zu garantieren, müssen unsere Köche immer wieder unsere Zutaten und Kreationen probieren. Natürlich geht es nicht, dass dies mit der Hand geschieht. Wir haben diesen Punkt bereits mit der Küche besprochen. Der zuständige Koch entschuldigt sich in aller Form dafür.

Hygiene: Wir haben eine enge Zusammenarbeit mit dem Labor Veritas, welche mehrmals jährlich mit Stichproben unsere Lebensmittel kontrolliert. Die Stichproben waren bis anhin immer einwandfrei.

Ich hoffe, Ihnen mit diesen Angaben gedient zu haben. Bei Fragen stehe ich Ihnen natürlich gerne zur Verfügung.

Beste Grüsse
Caroline Shama-Levaillant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
159 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 70 helpful votes
“Good sushi”
5 of 5 bubbles Reviewed August 23, 2013 via mobile

My husband and I traveled to Zurich for a day after a week in the Swiss Mountains. We were happy to find a respite from the heavier food we have found in Switzerland. The sushi was good, not overly priced for Swiss standards. The manager was very happy to make wine suggestions and was knowledgeable on not only the wine but vineyard. If you are looking for sushi at a reasonable price this is the place. They also take American Express.

  • Visited August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank gabahatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kaibar, Owner at Kai Sushi Oerlikon, responded to this review, August 27, 2013
Dear guests

thank you very much for your review. It was a pleasure to have you here in the Kai Sushi-Bar. It is even a greater pleasure that you enjoyed your Kai experience. Our philosophy regarding sushi prices is:"affordable luxury". Kai sushi is made by hand with the best available products. Nevertheless, it must be affordable.
Wine is the favourable accompany for sushi. The different aromas and flavours of a wine enriches the taste of the sushi.

I look forward to seeing you soon.

Kind regards

Amit Shama-Levaillant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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