I've been to Globus innumerable times since it opened The food is great but increasingly I buy to take away and have it at home with a good wine at a fraction of what Globus charges. On our last visit one deci (a tenth of a litre) of very ordinary Chardonnay cost Swiss francs 10.80. Over the years, their tapas portions have sky-rocketed in price. Globus needs to reflect on the fact that they run a restaurant where the customer has to find a place for himself or herself and queue up to be served at different counters (one for drinks, one for tapas, one for hot dishes....). But the prices are what one would expect in a restaurant where one is shown to one's table and is waiter-served. Service behind the counters is friendly, but the staff who tidy up the table consistently show no evidence of having received any training in staff-customer relations. On our last visit we had no container for our olive stones, so (as we are all non-smokers) we put the stones into an ashtray. An attendant whipped away the ashtray and when we protested he barked at us that it was for cigarettes only! One of us went off and fwtched an empty glass as a substitute. Last night in Konstanz I went back to Maximilian's and the contrast was amazing: a warm welcome, friendly waitress service, beautiful food and a Vinho Verde, Euro3.25 per deci and far superior to the Globus Chardonnay, which they uncorked at our table. Now there's an establishment that realises that they are part of a service industry! So, in future I'll either buy to take away from Globus or, if I want a quick meal in the vicinity of Bellevue there are more than enough alternatives. There comes a time when you have to vote with your feet.
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