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“Good food - awful, abusive and obnoxious service”
Review of Mezzo

Mezzo
Ranked #1,204 of 1,970 Restaurants in Zurich
Cuisines: Italian
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed September 20, 2011

The Mezzo is conveniently located right next to the Zürich Binz SZU train station, a short walk from the HQ of various multinational companies who park their workforce in the area. Thus, the "suits" clientele is plentiful at lunch, since this is the kind of place where one would take clients, associates or colleagues for a quick lunch break. Unlike most of the restaurants in the area, this one has tablecloths, waiters, and real knives and forks. To be fair, the food at Mezzo is pretty good.

On the scale of the neighbourhood (walking distance), it's definitely one of the best (a close competitor is restaurant Verona a bit further down the street). Recommended were the Entrecôte with truffle sauce (now off the menu unfortunately), and all the pasta dishes. On the larger scale of the city, it's a slightly-better-than-average restaurant.

Now, as someone who works in one of the shoebox office buildings around, me and my colleagues have been frequenting this place semi-regularly for more than 2 years. It would be more than "semi"-regularly, except that unfortunately, the staff totally ruins what would be a good, relaxing luch break, which is only possible to take in small doses. The table waiters are surly and unpleasant, but at least they're relatively quick. No, I'm pointing MAJOR fingers at the boss here: I mean fine, you're in the restaurant business and you have a captive market. Therefore a certain insincere and arrogant attitude is perhaps to be expected. But does it have to be so loud? Does it have to be so obvious that you hate your customers? This is not a one-time remark. Every single time we go to Mezzo we cringe at this man's theatrical, fake "maître-d'" style. Being sort of a Frenchie/Italian guy DOES NOT give you license to behave like a clown...

Here's an anecdote - a group of colleagues (nine people) reserved and went down to Mezzo for a birthday lunch. Meals were pre-ordered by phone, based on the information available in the late morning on the website. Arrival in the restaurant, we were all served with a different meal than ordered. Turns out that the menu is only updated a bit before lunchtime. Allright then, you may think, what does a professional do? a) Apologise to 9 regular customers for taking the wrong order? Or b) start shouting at them? a) Offer to change the meals for those who don't want/like it? or b) continue shouting? a) Offer perhaps a coffee or the drinks as a gesture of goodwill? or b) continue insulting his customers all the way out the front door? In a crowded restaurant, people. Making YOUR OWN scene in YOUR OWN restaurant. Very embarrasing. VERY unprofessional.

And, perhaps most unprofessional of all - when, after a 4-month boycott of the place by all 100 of the employees of our company, someone eventually returns with guests to offer them a slightly better lunch? Idiot boss recognizes us, and makes a loud remark to the effect of "remember 4 months ago how I was right and you were wrong...?"

Congratulations - you just DEFNITELY lost 100 customers. Word to mouth will work (it's a small world for the office-worker), and I just hope the Chef is smart enough to flee to a better management where we can taste his excellent food again...

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1  Thank Zerosixzero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 - 19 of 53 reviews

Reviewed August 21, 2011

Good pizza and pasta in a non fancy environment. Average price for very good pizza. If you sit outside you can even do some train spotting. Ok service, quite quick.

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Thank Mazlaghan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2011

The service is good and quick, so it's perfect for a business lunch. They always have lots of menus and pizza/pasta. It's not really cheap but I like to go for a lunch with the colleagues.

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Thank airflore
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Reviewed 3 weeks ago via mobile
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Thank MarioFernandes2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2017 via mobile
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Thank benidiener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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