I have stayed here many times in the past when it was the Garten Hotel and once as the Park Hotel. Altogether, over the past 10 years, I've stayed here over four months, total....and it was superb - until this time.
This year, I stayed late Sept/early Oct, 2012. First, I was surprised that my expensive single room in a 4 star hotel did not even have a full bathroom. It only had a shower that couldn't keep the water off the floor. They changed my room, but first tried to charge me an extra 40CHF a night, then they moved me for no extra charge to a single room with a full bath. This wasn't so bad, but on a Monday morning, about 3a.m., a rowdy bunch of customers were in the hallway on my floor, making a lot of noise, and I mean a lot of noise. It woke me and several people on the floor. I called the front desk, but they did nothing other than say, "I'm sorry." The other customers and I went out and quieted them down. I was unable to get back to sleep and so the next day was partially lost. The next morning I had to tell the front desk that if it happened again I would not hesitate to call the police since they (the Hotel) chose not to even try and quiet them.
Again, I got a "sorry" and that was all.
Simply...this is not the hotel it was when it was the Garten. I will not be staying there again. I know of another wonderful hotel in winterthur (Krone, where I have stayed before). I wish I would have stayed there again.
btw...the pillows are terrible. They have no substance and it takes several of the to equal a single good pillow. Sleeping was problematic, even after I got extra pillow and even after quieting down the rowdies. Another patron and I discussed this at breakfast; he was complaining about his neck and the lack of a good pillow. I concurred.
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