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“Basic business hotel - blingy decor!” 3 of 5 bubbles
Review of City Garden Hotel

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City Garden Hotel
Ranked #2 of 8 Hotels in Zug
Certificate of Excellence
London
Level Contributor
68 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Basic business hotel - blingy decor!”
3 of 5 bubbles Reviewed October 14, 2012

Quite an ordinary business hotel, using bright colours to make the decor look less ordinary. Bed uncomfortably hard and the duvet too short. Staff were very helpful.

Simple rooms, no extra frills. Good breakfast buffet.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ServalontheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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137 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Zug, Switzerland
Level Contributor
119 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed October 11, 2012

Friends of mine stayed at the City Garden for an entire week. Rooms were very nice & clean, but for that price it can be expected.

What really was terrible to hear from them, is that they a) couldn't order room service nor b) have a byte to eat at the hotel on Sunday. They had to go to the partner hotel (Parkhotel) where the food was definitely below average.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank vak0208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frydek-Mistek, Czech Republic
Level Contributor
104 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed September 2, 2012

City Garden Hotel is a four stars modern hotel in good quiet location.

Positive:
- goold location (5-10 minutes walk from the train station and to the city centre the and lake's area)
- very clean
- interesting new design of this hotel and rooms
- partly-open bathroom (if you like it)
- comfortable bed
- helpfull staff
- Free Mac in the lobby

Negative
- limited range of brakfast
- higher price per room
- not free wi-fi
- modern design and partly open bathroom if you do not like it (personally I am fine with it)

I can recommend this hotel for its quality and location and I will be back.

  • Stayed July 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DanielJanecek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 10, 2012

what a lovely surprise to find such a modern and clean hotel. the styling of the rooms is very nice and unique. a comfortable bed, lovely bathroom and nice reception.
breakfast was also good. will go back for sure

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Judith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed July 19, 2012

Lovely place in the heart of Zug but in a quiet location.

  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Saji S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed July 4, 2012

Booked through my travel agent but couldn't check-in on first night due to a medical emergency which meant I was in the hospital. Wrote to the hotel 24 hours before my scheduled arrival to amend my booking but they charged my card for the full duration of stay citing that the booking was non-refundable. When pointed out by my travel agent that the booking terms state a 48 hours notice so legally they could only charge me for the first night, it took 3 days of convincing and endless phone calls/e-mails before they accepted their mistake and managed a refund. And I am a regular customer of this hotel having stayed at their apartments just in the last week and many weeks in 2011. Clearly they are either out to make money by hiding behind a cloak of bureaucracry or the reservation team is totally inept in understanding their own booking terms. I have cancelled the next three weeks that I was planning to stay here and have vowed never to return again.

Stayed July 2012, traveled on business
Helpful?
2 Thank Globologus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zug, Switzerland
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 31, 2012

Great location
nive big modern room
nich terasse out to the forest
gerat food at the Casino Restaurant
Fantastic long sleeper berakfast till to 2pm on sunday
Won't be the last time

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Beatlaure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Garden Hotel

Property: City Garden Hotel
Address: Metallstrasse 20 | 6300 Zug, Zug 6300, Switzerland
Location: Switzerland > Canton of Zug > Zug
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 8 Hotels in Zug
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — City Garden Hotel 4*
Number of rooms: 82
Official Description (provided by the hotel):
The City Garden Hotel stands out because of its attractive design and the modern materials which are in total harmony with the green surroundings on the edge of the forest. A combination of contrasts that works impressively, both inside and out. The three-dimensional facade covered in chromium steel panels and the rhythmising corridors lend the City Garden Hotel a unique character. Inside, we have concentrated on warm materials such as wood but also on rough elements such as concrete. Colours are used subtly but deliberately. The City Garden Hotel, together with the City Apartments, is an ambitious showcase project and gem that will not just enhance the hotel landscape of Central Switzerland in terms of quantity but also in terms of quality. ... more   less 
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