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“Excellent hotel in most beautiful location”

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Hotel du Grand Lac Excelsior
Ranked #9 of 17 Hotels in Montreux
Hergiswil, Switzerland
Level 6 Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Excellent hotel in most beautiful location”
Reviewed July 3, 2014

Amazing location on the upper part of Lake Geneva, excellent restaurant, swimming pool and spa facilities, extremely friendly and helpful staff. Need some refurbishment, but this is an ongoing issue for this kind of old magnificent buildings. I stayed in fact in the Biotonus clinic (for the 2nd time) and had wonderful medical care and attention to recover from stress related problems. I'll certainly come back. But the hotel suite with little private gardens are lovely, too!

Room Tip: All rooms are with lake view, depends whether you want to be higher up with terrace/balcony or have...
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  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lanval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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340 reviews from our community

Traveler rating
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    19
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Dubai
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 9, 2014

1.First of all I Love it's location opposite to Geneva Lake.

2.the most amazing thing I liked about the hotel is the staff, they were so friendly and helpful.
3. I will always remember the delicious food in the restaurant and the wonderful staff who are so tolerant and kind.
4.everything is kept so clean and the furniture reminds me of the classic era. I liked it so much, because it gave me the sense of warmth.
5. If I have the chance to come back again,I will defiantly spend my money and time in Excelsior, because I had a great experience.
6.Love it soooo much :) I'm already missing the place and the staff.. Everything is Awesome

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dina44444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 3, 2014

Only plus point here is excellent location and nice views from the room (for lake view rooms).
Staff are not at all polite and not co-operative.
No WIFI. You have to connect CABLE to your LAPTOP. Can you imagine any tourist carrying LAPTOPs? It is well known that everyone carry Tabs/Pads. Horrible food. Old building not maintained properly.
NOT VALUE FOR MONEY AT ALL....
Visited with my wife in May 2014.

Room Tip: Only select Lake View room (if at all you want to stay here).
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  • Stayed May 2014, traveled as a couple
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    • Cleanliness
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Helpful?
3 Thank MOHAMMED IMRAN T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Montreux hotels

Stockport, United Kingdom
Level 6 Contributor
1,089 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 438 helpful votes
Reviewed May 23, 2014

Perfectly positioned overlooking Lake Geneva, our double room had a lake view, balcony and had recently been refurbished. On arrival we were greeted by a very helpful man on the front desk who offered information on Montreux, the hotel and made us a dinner reservation for the on site restaurant. The restaurant looks like a restaurant from days gone by - quite formal. We found the food to be good, well presented and the staff were very helpful in describing some elements of the menu that we did not understand (menu written in French). Roadside parking outside the hotel is convenient and provides easy access.
Overall, a good hotel that is in need of refurbishment but none the less we would visit again in view of the service and most of all the location.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manswa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 6 Contributor
188 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed May 18, 2014

The hotel is in desparate need up updating. THe wallpapers are stained and torn, the carpet is stained, the plaster is cracking, the list goes on. The hotel did not smell appealing in most places and the breakfast was lousy, albeit included in the rate. The only thing that stopped this property from getting a 1 star in my opinion are the views and position on the lakefront walkway, which are spectacular. However, many places in town have the same views with presumably more quality. I am not sure how this place retains its 4 star rating. The hotel was almost full on a Saturday night which should mean that they have plenty of money to maintain the facility. I saw several nurses with medical equipment roaming the halls, so perhaps the revenue from the medical stays outweighs the tourists?

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank whereaminow14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zug, Switzerland
Level 6 Contributor
527 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed March 21, 2014

First the upside - large rooms, right on the lake shore with balconies overlooking both the lake and the mountains in the distance, relatively easy parking curbside, nicely appointed though old-fashioned public areas. Relatively cheap prices for a 4 star property, to boot.
Unfortunately, there are downsides, too. The rooms and their furniture have a tired, almost shabby look. And you can't get a meal or even room service food after 9 PM!
What's the reason for these incongruities? The hotel is (also physically) divided into a private clinic offering cell therapy for wealthy Russian and Chinese visitors, and the normal hospitality part. As the good money flows from the clinic, investments in the hotel part are non-existent - except there where the clinic guest use a facility, too, like the elevators.
The very friendly staff cannot, alas, compensate for the drawbacks.

Room Tip: Take only rooms on the lakeside.
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  • Stayed March 2014, traveled with friends
    • Value
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    • Rooms
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Helpful?
3 Thank GranZorro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester Uk
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed March 17, 2014

Stayed her for two nights whilst visiting someone in the Clinic Valmont. it is a gorgeous hotel, beautiful refurbished. Postion excellent to walk along the lake front, flowers in bloom, Freddy Mercury Statue fun to see. This is by the Casino and there is a brilliant display inside - like a studio set up with lovely mementos on display and costumes. Castle Chillon nearby provided picture perfect photographs.
Room in hotel overlooking the lake was perfect..to see the sun rise and set. Little balcony to sit in the sun, minibar. No coffee making facilities. Restaurant offered a good meal with excellent service. Would definitely go back here for our next visit..

Room Tip: Lake view with balcony. We were in room 4203 (note this is a twin bed room). Very large and sunny...
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  • Stayed March 2014, traveled with friends
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    • Service
Helpful?
Thank Holidayblueeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel du Grand Lac Excelsior

Property: Hotel du Grand Lac Excelsior
Address: rue de Bon-Port 27, Montreux 1820, Switzerland (Formerly Grand Hotel Excelsior Montreux)
Location: Switzerland > Canton of Vaud > Montreux
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 17 Hotels in Montreux
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel du Grand Lac Excelsior 4*
Number of rooms: 58
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