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“Perfect setting” 5 of 5 stars
Review of Lausanne Palace & Spa

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Lausanne Palace & Spa
Ranked #3 of 46 Hotels in Lausanne
Certificate of Excellence
Montreal
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect setting”
5 of 5 stars Reviewed January 17, 2013

I believe that if you go to Lausanne, this is the place to stay, especially in the winter months with it's Christmas lighting. The entrance lobby is spectacular and so is the vista. You somewhat feel in a different era. Shopping starts right outside the front entrance, so convenient. I had a massage and it was pretty good, not extraordinary. The spa I feel had an outdated look compared to the rest of the hotel. The room was large, but we had a suite so I cannot speak for the standard ones. As for the restaurant, we went to the Brasserie and it was beyond amazing. For one thing the food, wine and service were TOP, but really the atmosphere was unparalleled. The who is who of Lausanne was there! All in all, we had a lovely stay, and we surely will be back.

Room Tip: Definitely on the lake side!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JoseeK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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454 reviews from our community

Traveler rating
    330
    76
    29
    14
    5
See reviews for
62
156
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133
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
brussels
Level Contributor
135 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed January 7, 2013

i stay here quite often . I just arrived tonight . The Palace is illuminated all over . It is magnificent . i have never seen such a wonderful Christmas lighting . Inside , the hotel ( recently renovatyed) is just grand : very spacious (you could drive a car in the corriodors) , the rooms are spacious , the views on the lake are stunning , it has several superb bars and restaurants and the service is very good . This is an hotel in a category that only (still) exists in Switzerland . To be recommended , in alternance with the Beau Rivage .

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank brutravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed January 3, 2013 via mobile

Staff extremely snooty. Spa felt like something out of the 70's, small and dingy( especially the ladies area) the food was excellent both for breakfast and dinner at the sushi restaurant but again staff extremely unfriendly.

Location fantastic if you want to be in the centre

Rooms were recently done up but still felt the art decor was out of place and dated

Stayed December 2012, traveled as a couple
Helpful?
1 Thank Aruna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 2, 2013

We have more than enjoyed our stay at this hotel where we spent New Year's time.
the quality of this hotel is outstanding for comfort, elegance and great service: kindness and great attention to the customer is what distinguishes it and what will make you feel very very comfortable. The spa is also very relaxing and elegant: we absolutely recommend it!
The position is perfect for anywhere you would like to go in Lausanne, being in the very centre.
Thank you again to the superprofessional and extraordinary staff.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank bbtrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed December 31, 2012

The Hotels is located on a privileged location at the heart of the City of Lausanne, it offers great F&B outlets to wind out and have a warm atmosphere, although the service is quite slow, the daily f&b service is well maintained. The rooms a darkly decorated and have a rusty look. Hotel doesnt offer a propper room service after 23:00 the food service at late hours are terrible both in taste and in Service. My room had a technical error and this problem has been handeled with minimal professionalism and hospitality, furthermore i have been forced to stay in the room with no electricity, neither a room change was offered nor an apology has been made. Price/Performance does not add up. As a luxury traveller i was really disappointed with the shield of Leading Hotels of The World placed outside this hotel, Probably because the GM was the ex chairman of LHW thats how they get to keep the Leading Status.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Tourist-LHW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allsuisse, General Manager at Lausanne Palace & Spa, responded to this review, February 27, 2013
Dear Sir,

We have received your comments regarding your stay at the Lausanne Palace & Spa in November 2012.

We thank you for taking the time to let us know the problems you encountered. It is thanks to comments like yours that we can discuss the different issues with our colleagues.

We apologize for the technical problems you experienced in your room. Our front desk manager should have offered a room change.

We understand your experience was not a good one, but we hope to be able to prove to you that we take into account all of our guests comments.

Sincerely ,
Jean Jacques Gauer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 5, 2012

Lausanne, as most of Switzerland, is boring. Charming lake but let´s keep it there. The landscapes are thrilling but a city has to offer more then an beautiful landscape . Although the hotel is something else. One of the best ones I stayed in my working days (went there for a seminar). For the ones that have´nt seen Lausanne it is worth one trip. One only. The hotel would be fantastic if we could reproduce it in every town we stay. Professional staff in a "not a wrinkle" ambiance. I studied in Switzerland in my teens so I really know what I´m talking about. If your trip is only of staying in hotels this one would be the right choice. Well...to have fun... I would advise else.

Room Tip: Lake front.
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  • Stayed December 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sergio99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed October 29, 2012

Comfortable business hotel, with all the discretion you would expect in the global centre of private banking (a lift in the lobby takes inivited guests up to the banking facilities). Rooms are large and comfortable, if chintzy and high deco in bed and bath respectively. A selection of restuurants includes a relatively cheap (by Swiss standards) bistro, and a bar with an outside terrace overlooking Lake Geneva (perfect for wine, cheese and cigs).

  • Stayed September 2012, traveled on business
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank ArchibaldClegg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lausanne Palace & Spa

Property: Lausanne Palace & Spa
Address: rue du Grand-Chene 7 - 9, Lausanne 1003, Switzerland
Location: Switzerland > Canton of Vaud > Lausanne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Lausanne
#2 Spa Hotel in Lausanne
#2 Family Hotel in Lausanne
#3 Business Hotel in Lausanne
#3 Luxury Hotel in Lausanne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lausanne Palace & Spa 5*
Number of rooms: 138
Official Description (provided by the hotel):
Ideally located in the heart of Lausanne, the Olympic Capital, in French speaking Switzerland, the Lausanne Palace & Spa enjoys a superb view across Lake Geneva to the Alps. The beauty of its surrounding landscape makes it an exceptional place of refinement. The recognition since 2007 by UNESCO of the Lavaux region, 10 km from the Lausanne Palace & Spa, now on the list of "Real World Heritages" serves as proof of its uniqueness. At the heart of Lausanne, the Lausanne Palace & Spa, offers to you its parking open 24/24 and 7/7, an ideal base from which to discover Lausanne and quickly and easily access the different services which the Lausanne Palace & Spa offers you. ... more   less 
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Also Known As:
Lausanne Palace Hotel Lausanne
Lausanne Palace And Spa
Lausanne Palace Spa

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