We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Paradise Re-Found”
Review of Beau-Rivage Palace

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Beau-Rivage Palace
Ranked #1 of 46 Hotels in Lausanne
Certificate of Excellence
Reviewed September 19, 2013

Going back to the Belle Epoque splendour of the Beau Rivage Palace is like having a re-union with a very good old friend of the old school. The time you have been away is unimportant, as you know that the values, the traditions and all the things you like, are going to be exactly the same as they were last time, when they were absolutely to your liking. So it was for the long weekend we have just experienced and our views that this must be one of the best hotels in the whole of Europe remaim unchanged.

It was the weekend of the Lausanne Horse Show and the hotel was totally full but thankfully we were able to secure a lake view room (a real must if you stay here), which though not as grand as the suite we had last time, was perfectly adequate and wonderfully comfortable. The bathroom with its bath and seperate walk in shower was superb and the balcony overlooking the lake an area of tranquility and a magic place to drink our complimentry flute of champagne. The welcome by Damien Fruhauf and his reception team was brilliantly friendly and professional and this seems to set the tone for the whole of the unique ambience, which is the Beau Rivage Palace.

All the people that work there, appear to have one aim in common and that is to make your stay as happy as possible and they are all brilliantly professional at making this a reality. This is achieved, not by servility but by having the time to talk with you, to recommend visits or particular Swiss wines or simply to pass the time of day. Many were there from our previous visit and it was like meeting old friends.

We had two meals in the Cafe Beau Rivage, which is not a cafe in the traditional sense but a high end brasserie serving wonderfully flavoursome food. On one occasion we ate of the carte and on the other had the menu of the day. This was avacado cold soup with crab and mango; followed by the pollan fish (caught in the lake) and then the most superb Aveyron lamb tagine plus a lemon and wine peach melba for dessert. Washed down with a recommended bottle of superb Swiss wine (I understand why the Swiss keep these to themselves) it was an exquisite meal, as was the one we chose from the menu. The service from Charles, Richard and Pierre was friendly, professional and in a word, outstanding. So it was from Lim, who looked after us in the Miyako restaurant, where we had to be taught some of the finer points of Japanese cuisine but we could not have been in better hands and had a really enjoyable first experience of this cuisine and particularly liked the sushi, sashimi, miso soup and the green tea flavoured with cherry blossom but were less keen on the pickled seaweed!.

The same attention and quality is equally evident in the wonderful buffet breakfast and it totally beggers believe when one reads one comment saying it was very average, as it is hard to imagine anything could exceed the choice and level of food on offer. Emilien and his staff equally ensure you have a wonderful start to the day with their care, professionlism and friendly approach. OK it is not cheap but if you stay here do not be tempted to do without the exquisite breakfast experience.

Other high points were Le Bar, with a superb array of drinks on offer and expertise to match plus the lovely covered terrace for just relaxing in an afternoon, whatever the weather. We did not venture into the Spa or the outside pool and terraes, as those things were not really of interest to us but they all looked excellent facilities. We did walk around the grounds and along the shores of Lake Geneva and were as usual enthralled by the views and the ever changing kaleidoscope of colour on the water and the snow topped mountains that surround the area. We both find it to be one of the most beautiful places we have ever visited for calm, peace, tranquility and a wonderful feeling of wellness.

Whilst we were there we hardly ventured forth from the hotel and the lakeside, as we were totally content and time there became precious. However if we had wanted we could have had complimentary tickets to the Horse Show or had a meal on the lake aboard one of the restored paddle steamers going to Chateau Chillon or taken the ferry across to Evian or taken the free funicular into Lausanne and from there visited Montreux or got the wonderful train to the magical Rochers de Naye (highly recommended) or even got the Golden Pass train for a day trip to Gstaad. Unfortunately the next door Olympics Museum is still being refurbished but that is a pleasure for our next visit, as for sure we will be visitng our old friend again in the Spring. Until then we will have fond memories of it and the people who make it so special.

Room Tip: Aake view room is a must and whatever level you choose are wonderfully comfortable.
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank StAlbansWilbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,183)
There are newer reviews for Beau-Rivage Palace
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

411 - 417 of 1,183 reviews

Reviewed September 16, 2013

I Went for a 2 night business trip, one of the best hotels I have ever stayned in. A true classic European hotel, located right on the lake. My room was on the 5th floor at the renevated part of the hotel and the room was incredible. Designed beautifully, everything was tip top, bathroom and shower was a true dream (you have a TV build inside the mirror, very cool), however, one should bear in mind that if you are about to look at the prices, you better not, it is a real expensive hotel (Tea, 10 Swiss Francs) but all and all it is a true exprience, the people there a Class A business men, a lot of bankers, sheikh's, oligarch's and people that money is a no issue matter for them.

Room Tip: On the 5th follr is the renevated part of the hotel, the lower floors are not renevated yet.
  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jonathan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2013

It's sometimes difficult to recognise a hotel from some of the ultra-picky comments on this site, so since I'm just back from a stay in one of the delightful renovated rooms I have some simple observations.

This is one of the best hotels there is, bar none; and the staff are unfailingly charming and polite, despite whatever they may get from guests whose "expectations" aren't met. The employees manage to be informal and unstuffy despite the grand surroundings, and their friendliness combined with efficiency at reception and in the restaurants is terrific.

The renovated rooms are beautifully done and stylish. They're not without one or two flaws: we had problems with the room door and with the panels over the bathroom windows, and the bath is a slightly awkward shape. But you'd have to have a heart of stone not to be lifted by the ambition of the designer, and that's in the context of the 'old' rooms being of a very high standard too. Location is perfect, and food is great.

It's a straight 5 star place, and anyone who thinks it's distinctly average is possibly from a different planet.

Room Tip: Lake view, definitely.
  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Londoner5870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

Our first impression upon check-in was a bad start to our stay here.

Before we arrived, I had requested multiple times (through a phone call, through emails and through AmEx travel) a renovated room, and also notified them that I would be arriving early (around 11am) -- because we booked through AmEx, we were entitled to check-in early. I do understand that these requests are subject to availability, but this is a huge hotel and it did not seem particularly busy or even close to full when we were there. We had booked a lake view room, and at the time, about half of the lake-view rooms were renovated rooms.

When we arrived around 11am, the receptionist informed us that they did not have a renovated room available for us. I complained, and they said that if we waited for about 30 minutes to 45 minutes to clean a room, they could accommodate our request for a renovated room. After about 45 minutes, my husband checked on the status, and the receptionist told us that our renovated garden-view room was ready for us. Given that a garden-view room is inferior and cheaper -- we felt that the receptionist was trying to full a fast one on us. So I informed the receptionist that we had booked a lake-view room, and at this point she pretended that she had never told my husband that we were going to be given a garden-view room and she assured us that our room would be ready in about 10-15 minutes. After another hour plus of waiting (and following up twice more), our room was finally ready. I wished that the receptionist could have been more up front about the issue. It was frustrating that they kept on telling us that our room was almost ready, and really annoying that they tried to give us an inferior room in the process. It was a waste of our time for 2 hours, and we could have either just accepted the unrenovated room or gone out to lunch if we had known that it was going to take this long.

The decor of the renovated room itself was nice, but nothing extraordinary. However, the mattress was uncomfortable and springy, and the towels were not very soft and felt a little scratchy. There was also a problem with the lock -- we had difficulty both with locking the door from the inside and unlocking the door from the outside. We had to call for help at least 3 times, but luckily someone came quickly each time.

The breakfast was good, but not extraordinary. If it wasn't included as part of my AmEx benefit, I would not have paid extra for it. We had dinner at the Beau-Rivage cafe one night, and the food was ok (and overpriced, but food generally in Switzerland costs a lot more).

We were here for vacation, and I felt that we would have been better off stay at the Grand Hotel Du Lac in Vevey or in Montreux, which are closer to the standard tourist attractions.

Although it was cool to stay in an iconic hotel, unlike the Taj Mumbai or the Sofitel in Hanoi, the Beau-Rivage didn't offer any type of mini historical tour or other information that would have made this a better experience.

Room Tip: Lake view room is nice and worth the extra price, but it a shame that the receptionist took forever...
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank m3linda_c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beaurivagepalace, Front Office Manager at Beau-Rivage Palace, responded to this reviewResponded September 11, 2013

Dear m3linda_c,
Thank you very much for your feedback.
We are sorry that you had to wait 2 hours until your room was ready and that you weren’t informed about it straight away. However, unlike you mentioned in your review, we recently renovated 50 rooms of which only 20 rooms have lake view. With a total of 168 rooms, these represent only 10% of newly renovated rooms with lake view. As you can imagine we have plenty of guests requesting the new rooms and this is why unfortunately at the day of your arrival your room wasn’t ready in time.
The décor of the rooms is of course a question of taste, but we took good note that you found the mattress not comfortable.
Concerning the historic visit, as a five star hotel, we also try to fulfil the wishes of our guests and are always happy to give individual hotel tours to our guests on demand. Usually our guests ask our concierges and they are more than happy to organise a visit. It is true that this is something we don’t communicate directly to our guests. We are going to see how we can include this is in our hotel itinerary.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

I have travelled a lot and stayed in many places and this shines as the best by far. Gorgeous rooms, grounds, food and staff. The terrace breakfast is 49 CHF and worth every cent. The staff were helpful, friendly and pre-empted what I needed as good hotel staff do. Nothing to fault, I loved every minute.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jangirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

We stayed at this hotel over the summer for a few nights. It is very average in our view.

The positives were the location ~ the lake is beautiful and the views are very nice. The service was okay mostly and scraped into the average for us. The spa was wonderful! However the negatives for us outweighed the positives. The hotel was full, it was the weekend and the swimming pool area was packed, the guests were squashed in like sardines and hanging over everyone was a consistent grey cloud of smoke which was relentless. Some guests would sit and chain smoke the whole day and even in the outdoor restaurant would think nothing of lighting up whilst other guests were eating, it is terribly rude. It was a most uncomfortable experience as all of the seating overlooks the pool, most guests sat there glaring at each other getting in and out of the pool, this made you feel very uncomfortable about swimming at all with everyone looking at you. A most odd atmosphere and one we have not encountered before. The incessant smoking was unbearable, as was the lack of pool service. It was really not enjoyable at all. It was so crowded.

The hotel service was extremely patchy ~ for instance our turndown still had not been done by 10pm we had to call and request it. It was an endless stream of small inconsistencies.

The choice of restaurants is relatively good ~ but for our entire stay no one addressed us by name or even realised we were guests it would appear, there is definitely a need for training or some software to help the staff connect with the guests. We felt completely invisible and far from valued guests with a warm and friendly service. No one seems to care about the guest here, maybe it is the sheer size of the hotel or the influx of non residents ~ the staff are unable to tell the difference. Either way we are used to a far higher standard of care. Be aware that the main restaurant does not cater for vegetarians at all even though it does have a michelin star (Unheard of!!) and very offensive. The atmosphere in the michelin starred restaurant is extremely stilted, they are a very serious bunch taking it all very, very seriously indeed! There is no music or atmosphere and feels very much like a funeral gathering ~ all hushed tones and stunted conversation. No one appeared to be enjoying themselves. We do prefer more energy, maybe some classical music and dynamic service to avoid overbearing formality. Most guests are on holiday! I would definitely recommend a table outside where the feeling was more relaxed and natural. The restaurant menu was okay, food was disappointing to say the least especially given its' michelin star.

The spa was wonderful and we would thoroughly recommend the treatments there. We had a great massage and enjoyed the spa very much.

The rooms which are not renovated are very old fashioned, in a nice way it has to be said if you like that sort of thing, and the standards of cleanliness remains high even if the rooms are quite old. The renovated rooms are beautiful and are well worth booking if you can.

The hotel is another example of a large, sprawling, grand hotel which sadly did not deliver the warm and attentive service we would expect and for this reason we would not return.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Pyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2013 via mobile

We've stayed here a few times over the last four years, and always enjoyed it. I'd have to say that (at least some of) the rooms are beginning to show some age. The shower in marble tile is a work of art, but the grout lines with pink tinged mold were a negative!

The rooms have an awesome view over the lake, but the trees have grown up so that its mostly obscured for the first floor rooms. Each room has a balcony, and the doors open fully for a nice fresh air feel while sleeping. But the traffic noise from the lakeshore boulevard gets loud after about 6:30am on weekdays - have to close the doors to sleep in.

Breakfast is an unreservedly awesome buffet.

Restaurants are good.

Staff are always super helpful - for example the waitress at breakfast who remembered us from last year (and no, we didn't make a memorable scene!)

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank NeilHunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Lausanne
0.2 mi away
Hotel Royal Savoy Lausanne
0.1 mi away
Angleterre & Residence Hotel
0.1 mi away
Chateau d'Ouchy
Chateau d'Ouchy
#8 of 46 in Lausanne
414 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Agora Swiss Night by Fassbind
0.3 mi away
Movenpick Hotel Lausanne
14.0 mi away
Fairmont Le Montreux Palace
Show Prices
Show Prices
Show Prices

Been to Beau-Rivage Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Beau-Rivage Palace

Address: place du Port 17-19, Lausanne 1006, Switzerland
Phone Number:
Location: Switzerland > Canton of Vaud > Lausanne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Lausanne
#1 Spa Hotel in Lausanne
#1 Family Hotel in Lausanne
#1 Romantic Hotel in Lausanne
#1 Business Hotel in Lausanne
Price Range: $423 - $615 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Beau-Rivage Palace 5*
Number of rooms: 168
Official Description (provided by the hotel):
Located in 10 acres of private gardens on the banks of Lake Geneva, only 40 minutes from Geneva Airport, the elegant Belle Epoque buildings of the Beau-Rivage Palace, a Leading Hotel of The World, command breathtaking views across the lake and Alps. The 168 guest rooms and suites are richly appointed and offer the utmost in elegance and comfort. Luxury 8 Executive suites were created to be different and unique in style. The restaurants provide guests ample cuisine from which to choose. From the 2 Michelin star restaurant “Anne-Sophie Pic au Beau-Rivage Palace” to the “Cafe Beau-Rivage”, the Italian restaurant “L’Accademia” and the refined sushi restaurant “Miyako Lausanne”. The Cinq Mondes Spa offers pure relaxation on over 1,500 square meters; discover the beauty rituals from the world over. The Beau-Rivage Palace provides impeccable service including also a special kids program to make your stay truly unforgettable. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Ctrip TA, Cancelon, TripOnline SA, Hotwire, Agoda and HotelQuickly so you can book your Beau-Rivage Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beau Rivage Palace Lausanne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing