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“Lake & the city”
5 of 5 bubbles Review of Beau-Rivage Palace

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Beau-Rivage Palace
Ranked #1 of 46 Hotels in Lausanne
Certificate of Excellence
Rome, Italy
Level Contributor
306 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Lake & the city”
Reviewed May 28, 2013

This is the case when I do not have any idea how to make the review. Just one word "from the bottom of my" mind - excellent !!! Bravo !!! This is all Swiss with french charm and german superb service. I was amused that such property could be the hotel for the "public". Choose the lake view rooms, relax in the spa, take drinks in the Bar, enjoy the dinner in any of the restaurants.

Room Tip: the newly renovated wing should be something very special
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Max120368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,054 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (157)
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English first
Denpasar, Bali, Indonesia
Level Contributor
104 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed May 28, 2013

Simply a beautiful hotel with amazing staff who can't help you enough. Great breakfast buffet lovely restaurants and great views of lake Geneva and the Evian alps. And of course Robo cop lawn mower you need to go and see him in action. If you are ever in Lausanne spend. Few days here its worth it for a beautiful hotel.

Stayed May 2013, traveled on business
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
83 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 23, 2013

This to me is another of those incomparable hotels that you place in the "Institution" class.

On the bank of Lac Leman facing the majestic views of the French snow clad Alps for some 150 plus years this hotel never rests on its laurels.

Majestic would be just one superlative to describe this architectural wonder. A stroll down the inner corridor from the reception past the art deco bar reveals awe inspiring conference and ballroom facilities with workmanship the like of which will never be built again.

The Swiss seem to have an ability to manage hotels like no others and The Beau Rivage certainly fits that description.

Beautiful bedrooms and bathrooms with exquisite cotton down comforters and pillows along with everything you should have thought about in case you didn't is what you will find at The Beau Rivage.

Few hotels today have a needle and thread sowing kit at the ready should you have the urgent need !!

Outside of the basics, although nothing is "basic" at The Beau Rivage, there are so many options of top quality dining you would need need nearly week to get through them all.

The Cafe Beau Rivage far undersells itself as a cafe, Miyako restaurant could fit happily in central Tokyo, and then there is Anne - Sophie PIC !!! A culinary experience you will never forget ...

I say a week, because in between you will want to savor the magnificent spa and gardens alongside a river boat trip on the lake and delightful walks in the gardens and town of Ouchy.

Each time I go I regret not saying longer !!!

Room Tip: Lake facing are clearly superior and where you want to be..that said, the less expensive side and re...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RGGold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
171 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed May 11, 2013

We returned to the beautiful Beau Rivage Palace for a weekend, we used to stay there before and we truly like the rooms, the location and the fantastic architecture of one of the most beautiful Palace Hotels in Switzerland. We kept fond memories of nice veranda restaurant with a beautiful view, well, they serve breakfast there now. The top restaurant, Anne Sophie Pic is, to my taste, too complicated and overpriced. A true disappointment was the dinner at the (usually) excellent Cafe de Beau Rivage, which offers one of the nicest terraces in Ouchy. The food was average, the service really poor ( nobody seemed to be in charge). While their SPA offers a very nice indoor and an outdoor pool, the fitness center is too small and the equipment dated. This needs definitively to be improved in order to keep the promise to be one of the best hotels in Switzerland!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank swisscheck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beaurivagepalace, Manager at Beau-Rivage Palace, responded to this review, May 22, 2013
Dear swisscheck,
Thank you very much for your feedback. We are glad that you enjoyed your stay with us, but also took note of the points you would like to see improved.
We understood that you are disappointed with the service you received at the Café Beau-Rivage during your stay. Our restaurant manager Sébastien would be glad to discuss your visit in further detail with you. Please contact him at cafe@brp.ch.
Our fitness centre was equipped with completely new machines two years ago. We are sorry that you find that they are outdated and will inform us about the newest trends on the fitness market.
We hope to welcome you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 11, 2013

We have recently spent a 10 days holiday in this luxury hotel. Beau Rivage Palace is a unique hotel to stay with a great history. If you d like to feel yourself like an aristocrat you should definitely visit this hotel! We had two rooms and all of them was quiet spacious with great decor elements, new and charming furniture, but bathroom was unfortunately not so great... Nothing bad, but not for a luxury hotel.
The staff was extremely friendly, courteous and efficient especially in Spa and restaurants. But, we had some misunderstanding with a concierge, when we have asked him to book a tickets in Opera House, he was extremely friendly, but had created a million of reasons why we dont have tickets on our hands as we promised - so all in all we just reject our proposal.

Breakfast restaurant had a great view on Geneva lake, food was tasty, but not enough versatile during our stay. In the evenings all restaurants were great, delicious and wonderful local French cuisine in a luxury place. Small advice - be patient, some times your dinner may take a long time, do you like it, or not - it depends only on you)

Spa, Garden and a fitness area.
Spa area was quiet nice with a great view on Geneva Lake, but in my opinion it was a bit small and simple, if we compare with the best Spa resorts in Switzerland. The same is Fitness Area only a few gyms and not enough space for a good training, treatments was on average level, nothing special. But Clinic Monde production which include shampoo, soap, and etc. are superb!!
Garden area was really great, with a splendid view towards the mountains and the lake!
To sum up, I can say that i judge this hotel quiet strict, because it is a luxury hotel and you should receive only the best from the hotels of this category. As for me i really enjoyed my visit, because of its magnificent aura of a past palace and a contemporary hotel, great staff and a fantastic location in great city Lausanne. Of course, it has some cons but if you stay in the Lausanne and prefer hotels with history it is definitely the best hotel!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenLinus93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
109 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 10, 2013

I recently spent 2 nights on business in this hotel and can certainly echo the reviews of other guests. The service throughout the stay was absolutely first class. All the staff were friendly, polite and all had a great desire to please.

The hotel rooms were well appointed, comfortable and all geared towards providing a first class stay for guests.

As for the location, what more could you ask for sitting on the terrace, in the sunshine overlooking the mountains and lake geneva... Perfect!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nottsgirl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 1, 2013

I recently spent one night at the Beau Rivage on a business trip. There is no doubt whatsoever it is in one of the best locations in Switzerland and it is an impressive palace but that's all it has to offer.

They do need to work on customer service. Take breakfast for example. They have just one person that greets and checks-in people at breakfast but guess what. Not only does she do that, she also has to accompany the guests to their table, accommodate them and go on with some chitchat and useless drivel, spending at times a full 5 minutes. At the same time, people are waiting at the queue, hoping to have their breakfast.

I was right behind two groups of 4-5 people each and it took me more than 15 minutes waiting and during that time nobody seemed to care. They have staff just wondering around the breakfast restaurant but they must have been told they do clients a service if they let them in. Why can't they have people be checked and then somebody else can do the chitchat?

In the afternoon I sat on the terrace and a simple espresso takes close to 20 minutes to come!

At the prices they charge, service should be impeccable and fast! I've seen two-star hotels with better service

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Pedro177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beaurivagepalace, Manager at Beau-Rivage Palace, responded to this review, May 7, 2013
Dear Pedro177,
Thank you very much for your feedback. We would like to inform you that we took good note of your remarks.
Our breakfast manager will revise the check-in process to make sure that the waiting time for our guests will be reduced and we will check the service efficiency on our terrace.
Despite the two situations, we hope that you enjoyed your stay with us and we would be glad to welcome you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beau-Rivage Palace

Property: Beau-Rivage Palace
Address: place du Port 17-19, Lausanne 1006, Switzerland
Location: Switzerland > Canton of Vaud > Lausanne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Lausanne
#1 Business Hotel in Lausanne
#1 Luxury Hotel in Lausanne
#1 Spa Hotel in Lausanne
#1 Romantic Hotel in Lausanne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Beau-Rivage Palace 5*
Number of rooms: 168
Official Description (provided by the hotel):
Located in 10 acres of private gardens on the banks of Lake Geneva, only 40 minutes from Geneva Airport, the elegant Belle Epoque buildings of the Beau-Rivage Palace, a Leading Hotel of The World, command breathtaking views across the lake and Alps. The 168 guest rooms and suites are richly appointed and offer the utmost in elegance and comfort. Luxury 8 Executive suites were created to be different and unique in style. The restaurants provide guests ample cuisine from which to choose. From the 2 Michelin star restaurant “Anne-Sophie Pic au Beau-Rivage Palace” to the “Cafe Beau-Rivage”, the Italian restaurant “L’Accademia” and the refined sushi restaurant “Miyako Lausanne”. The Cinq Mondes Spa offers pure relaxation on over 1,500 square meters; discover the beauty rituals from the world over. The Beau-Rivage Palace provides impeccable service including also a special kids program to make your stay truly unforgettable. ... more   less 
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Also Known As:
Beau Rivage Palace Lausanne

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