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“not well maintained, rude staff”
Review of Hotel AlaGare

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Hotel AlaGare
Ranked #30 of 46 Hotels in Lausanne
Reviewed July 13, 2012

air conditioning not working, only a fan in the room, desk clerk claimed hotel fully booked, did nothing or even apologise.
big bed takes up most of room, no place to put suitcase without stepping over it.
desk understaffed, just one clerk, who sighs every time I asked a question.
only positive was breakfast, which was good and restaurant staff at breakfast did a good job.

  • Stayed: August 2011, traveled solo
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Thank g z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 - 88 of 208 reviews

Reviewed July 9, 2012

Would be a nice hotel but terribly understaffed. One desk clerk while tour group checking in, had to wait behind them. Rooms not ready by checkin time, had to wait in lobby. NO Air conditioning in room, tho hotel advertised as having it. The then said only some rooms have it. Long wait for elevators, breakfast nice but no place to sit if you go when a tour group is there. Room was tiny, no place to put suitcase and still be able to walk around the bed

  • Stayed: March 2012, traveled solo
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Thank gg t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2012

This hotel is close to the railway station and the Metro, so provides easy access to the rest of the city and the old town, which is some distance away. The hotel provides a free transport pass. There is a good buffet breakfast upstairs in a quaint and nicely decorated loft. The room and bed was comfortable, although the bathroom was a little pokey. Tea and coffee making facilities were available, but no fridge. There was some street noise from garbage collectors at about 5 in the morning. Apart from the breakfast lady and the cleaning staff, the reception staff were distant and aloof, but businesslike. Although we didn't eat locally, there were numerous eating places nearby. It is certainly a place I would consider again, although it is a little pricey, but I guess most accommodation in Switzerland is.

Room Tip: Maybe the rooms at the back are quieter, although they are near the station.
  • Stayed: June 2012, traveled on business
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Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2012

I stayed here for my first two nights of a fortnight in Switzerland, and fortunately things got better after a rather disappointing stay at this location. The greeting on arrival was rather impersonal, and I had to attract the attention of the clerk who was busy on a computer, and our conversation was interrupted by a phone call which also extended the time to check in. I found a similar issue the following evening when I came to collect my key.

The big benefit of this hotel is how close it is to the station – and unlike a lot of towns the area surrounding the station seems quite normal. You can exit the station on the required side at the lower level – which can also be used to access the metro. The included local transport card is very useful for getting up and down on the metro. The TV had a good range of channels, including the BBC etc, which was useful, but my view was of roofs and plumbing – truly one which encouraged you to keep the curtains closed.

Fortunately all the other hotels I stayed in during my Swiss trip offered a free breakfast, as the proposed cost here deterred me from sampling it – especially as the station is so close, with all that can offer. Later in the day its easy to get to fast food places like McDonalds at the front of the station.

I left reasonably early in the morning, and was rather unsure where to leave my key until I saw a box on the front door – it might have been useful to point this out on the closed reception desk window.

Room Tip: Don't expect a decent view from any room - so get one that faces away from the rail lines.
  • Stayed: May 2012, traveled solo
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Thank WhiteAnt2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 24, 2012

A good clean comfortable centrally located hotel in Lausanne. Close to train and metro stations and with the free travel pass getting around Lausanne is easy. Even though we had a room close to the train station we had no issues with train noise. Tea and coffee making facilities in a European hotel was abonus too. Helpful and efficient staff. Happy to recommend to others

  • Stayed: April 2012, traveled as a couple
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Thank ironi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2012

Convenient location. Decent cold buffet breakfast from 6:30am. Small rooms, toilet & shower outside room.

  • Stayed: March 2012, traveled solo
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1  Thank canola72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2012

I specifically reserved a room described as having air conditioning, was given a room without and told that only some rooms had AC, and that I had not reserved one with AC. (I was unable to verify what I reserved until I got home, and I did reserve AC.)

I arrived before checkin time and was told room wasn't ready, fair enough, but room wasnn't actually ready until 45 min AFTER posted checkin time.

Every time I asked overworked staff something she acted like she was annoyed. This included asking for my room key, asking to use the "business corner."

The "Business corner" means they lend you a laptop which you have to plug in, turn on, boot up in the lobby. Every time I needed to check email (twice a day) I had to do this and put up witht eh annoyed, begrudging reaction.

Only one person at the desk when a tour group was checking in! Most of the time a line of a few people to check in, check out, or ask for something. Maybe that explains the desk clerk's reaction. The desk is understaffed!

On the other hand breakfast was very good.

Room Tip: Stay somewhere else especially in the heat of summer!
  • Stayed: August 2011, traveled with family
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3  Thank Tammy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel AlaGare

Address: rue du Simplon 14, Lausanne 1006, Switzerland
Location: Switzerland > Canton of Vaud > Lausanne
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #30 of 46 Hotels in Lausanne
Price Range: $111 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel AlaGare 3*
Number of rooms: 49
Official Description (provided by the hotel):
Located near the train station, in the heart of Lausanne, Hotel AlaGare has recently been renovated to welcome guests in a convivial and comfortable environment. Inspired by the legendary trains of old, the interior decoration creates a unique atmosphere reminiscent of times past ; take this opportunity to admire the miniature electric railway installed in the breakfast room, and activate the Crocodile locomotive and its Rheingold wagons by pressing the red button ! ... more   less 
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Also Known As:
Minotel Alagare Hotel Lausanne
Minotel Hotel Alagare
Minotel Lausanne
Lausanne Minotel

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