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“Surprisingly good Hospitality” 4 of 5 bubbles
Review of Movenpick Hotel Lausanne

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Movenpick Hotel Lausanne
Ranked #6 of 46 Hotels in Lausanne
Certificate of Excellence
GreenLeadersPlatinum level
Kolkata (Calcutta), India
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Surprisingly good Hospitality”
4 of 5 bubbles Reviewed June 22, 2014

We stayed for 2 nights in the lake view rooms and it was worth it. A part of a large hotel chain, Moevenpick Lausanne justifies itself. The rooms were mediocre and not very big and spacious, but keeping in mind that it's a business hotel, it is justifiable. Amazing view of the lake, although i wish the windows were larger.
A distinct quality of this hotel which set it apart from the other properties i stayed in Switzerland, was its hospitality and the amazingly friendly nature of the hotel staff particularly the people at the reception. Kudos to the staff for winning top points in this regard!

Room Tip: Take one of the lake view rooms. It is worth it.
See more room tips
  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank SubhamDokania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moevenpick_Hotel_12, General Manager at Movenpick Hotel Lausanne, responded to this review, June 24, 2014
Dear Esteemed Guest,

Thank you for your precious feedback following your recent stay at the Mövenpick Hotel Lausanne.

We are delighted to read that the service provided by our employees, especially at Front Office were of good quality and that you enjoyed the views from our Lake View Rooms.

We would strongly recommend you to try one of our Business Room during your next visit and discover the charm of these newly designed rooms offering balcony, rain shower, media hub....

We hope to have the pleasure of your visit again very soon.

Best regards

C. Kramer,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,082 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (150)
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English first
Geneva, Switzerland
Level Contributor
117 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
3 of 5 bubbles Reviewed June 18, 2014

I stayed in this hotel for 3 nights, on business.

Pro's

Efficient and nice service. They welcome you warmly and are very attentive to customers, particularly in the breakfast room and at reception.

Very nice situation right on the lakeside, a few feet away from the Metro.

Rooms are of a reasonable size.

Con's

Room felt a bit dated, but was kept clean.

Soundproof was awful, you could hear every word from people walking in the hallway. Every time somebody in an adjacent room would flush the toilet, it would create a very loud "bubble" sound in my toilet. This actually woke me up the first night.

Complementary water is offered on the first day, but not replaced. The opened water and half full glass was left on the night stand every day during my stay, yuck. As water in Lausanne is perfectly drinkable, better not to give water at all!

Bed was weirdly made, with no sheets and only down quilts, folded across in a strange way. Never seen anything like it.

Shower drain was plugged, took minutes for the shower to drain.

Amenities were rather cheap. Hand wash and shower gel were given in a large dispenser stuck to the wall, which is fine if the quality is there. However, no shampoo was offered, and the shower gel was meant for both body and hair. Not a good solution if you care for your hair at all.

During my stay, there was some sort of issue with water, and reception and a couple of floors smelled badly of sewer for a couple of days.

Breakfast spread was ok, but the same every single day, which got boring quite fast.

******

If you want to stay at this hotel, choose it for the location only.

  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jewels_Gva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moevenpick_Hotel_12, General Manager at Movenpick Hotel Lausanne, responded to this review, June 19, 2014
Dear Jewels_Gva,

Thank you for your comments following your recent stay at the Mövenpick Hotel Lausanne.

Why not try one of our latest Business Room for your next visit ? We are sure you will enjoy the comfort and design of these rooms, fit with balcony, rain shower and everything you think of.

I am sorry to hear that your water glass was left on the night stand but please note that we never know if customers have prepared medication in these glasses and we did not wish to take the risk of throwing something that might have an importance for you.

Concerning our beds, sheets are definitely covering the mattress ! Yoiu are right in mentioning that no cover sheets are used, this certainly as we are using quilts and not blankets anymore.

In a sustainability effort, we provide our customers with press & wash soap and shampoo dispensers in our rooms. Rest assured that these product are of high quality. Please do not hesitate next time to ask for individual shampoo bottles either to our housekeeper or front office desk, they will delight in providing what you need.

You are totally right in mentionning the water issue during your stay. One of our guest as dropped a face cloth in a toilet, clogging pipes and causing a flood which was treated immediately. We can only apologize for this issue beyond our control.

Best regards

C. Kramer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

I stayed here for 5 nights on a recent business trip. The hotel had everything I needed, room was clean, spacious and well appointed. The wifi was fast and reliable. I used their laundry service to have my business clothes pressed as I didn't have time to iron and they did a fantastic job. The breakfast buffet had a good international spread and the service was very efficient. The staff at the front desk were super helpful and went out of their way to make sure I was comfortable. I used the gym on site a couple of times and it is well appointed, if you want to get out and do some exercise I would recommend a jog around the lake, great scenery. The hotel gives you a free tram travel card for tour stay - the automated tram is located approximately 2 minute walk from the hotel (heading left when you come out) and takes about 5 minute a to get to Lausanne city centre. Worth trying the ice cream as well :-)

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Chopchop21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moevenpick_Hotel_12, General Manager at Movenpick Hotel Lausanne, responded to this review, June 19, 2014
Dear Esteemed Guest,

Thank you for sharing your comments following your recent stay at the Mövenpick Hotel Lausanne.

It is always nice to read that everything went very well during your stay and that we managed to provide excellenet services while you were staying with us.

We are pleased to read that our efforts about the WiFi have paid off and that we are now having a system that is fast and reliable.

Our staff is constantly trained to offer the best of services.

We look forward towelcoming you again very soon.

Best regards

C. Kramer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed June 13, 2014

I just spent four nights in an inside room on the fifth floor. The bedding and mattress smelled like they hadn't been changed in weeks--grimy and urine smelling. One morning the entire floor smelled of sewage. My towels weren't changed the entire time was there--by the time I left, I had one bath towel and everything else had been removed. Internet is extremely slow--have a good book along as you wait. Breakfast is tasty but doesn't vary day by day and so gets uninteresting if staying multiple days. Location is good-right across the street from the marina and Lake. But cleanliness leaves a lot to be desired--not Swiss.

  • Stayed June 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank schoolboy123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moevenpick_Hotel_12, General Manager at Movenpick Hotel Lausanne, responded to this review, June 18, 2014
Dear Esteemed Guest,

Thank you for providing your feedback following your recent stay at the Mövenpick Hotel Lausanne.

We are really sorry to read that we were not up to your expectations and that you encountered several problems while staying with us.

We sincerely wished you had contacted us to inform of these while you wre at the hotel as we could have reacted immediately.

Our mattresses are inspected after each guest's departure and, following your comments, we have inspected all our mattesses on the 5th floor without being able to detect the one you mentioned. As we fo not have either your name and room number, it is sadly difficult for us to know precisely which room need specific attention.

Concerning towels, like many hotels do, we inform our guests that, should they wish to have their towels changed, they need to be placed on the floor for sustainability purposes. Nevertheless, these towels should have been replaced and we do apologize for this.

As for breakfast, our variety consists of a full buffet. A possibiity of a choice 'à la carte' remains.

Should you wish to contact us, please do not hesitate to do so directly and we will make sure that your next stay is fullfilling all your expectations.

With our best regards

C. Kramer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine Coast Australia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

We loved the Movenpick Hotel we were here for a week of sightseeing and relaxation. The extra price for the lake view room on the top floors is well worth the money the view is amazing and a nice little seating area meant we could have breakfast in our room looking out over the lake and a much cheaper option than the buffet breakfast. Our room was large and clean the amenities also. Most comfortable bed ever loved it had an amazing sleep. The bar is great we enjoyed a drink here most nights the barmen are great characters and very friendly and helpful. We ate at the brassiere most nights and the food is amazing we loved the Duck Leg and the fillet steak with café de paris butter. Hotel is in a great location ferry to Evian and a train to Montreaux all easily done and well worth the trip. The shopping area at the top is great catch the train for ourchy and get off at flon walk to shops the Manor department store is great shopping and on the top floor is a restaurant which is an amazing concept we had lunch there and there is every type of cuisine you could think of and you just select the food drinks wine beer you want pay for the selected items at the cash register and eat we loved the idea.
We enjoyed our time so much at the Movenpick hotel would return in a flash. Don't forge to try the delicious movenpick icecream.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank MNJ33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moevenpick_Hotel_12, General Manager at Movenpick Hotel Lausanne, responded to this review, June 13, 2014
Dear Guest,

It is always a pleasure to read such positive feedback that we have shared with the entire team.

We would like, through this answer, to thank you for your support and we all look forward to welcoming you again very soon.

With our best regards

C. Kramer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat, Oman
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed May 31, 2014

Stayed here twice a few night, with a short separation. First I stayed in one of the non-view rooms, and found this room quite small, and rather depressing. The room looked over the court yard and gym, which did not allow for opening the curtains. Too dark for my taste. Bed was comfortable.
The second time I stayed in a lake view room, and what a difference! Larger room, nice view, good light. Realising that these rooms were similar price, and quite expensive, I felt that I rather overpaid the first time.
The bar in the restaurant is nice, and serves good food and drinks. Although quite expensive for everything. One drawback on nice days is the double thick layers of smoke that get everywhere, with all those folks smoking on the terrace and in front of the door. There was no safe place for a non smoker to sit outside and enjoy the fine weather. With all the doors open, the smoke was also thick inside the bar.
The location of the hotel is very close to the lake. Take the metro to get to the city centre or the cathedral, all very well organised.
If you arrive by train, try to take the metro as well. On busy days this easy 5 minute drive can turn into a half to one hr wait in line, and the meter keep running. Remember nothing comes cheap in Switserland.

Room Tip: Really do not opt for the non view rooms, these are not worth the money. Lakeside is good, but ask t...
See more room tips
  • Stayed May 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Voezel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moevenpick_Hotel_12, General Manager at Movenpick Hotel Lausanne, responded to this review, June 2, 2014
Dear Guest,

The entire team would like to thank you for informing us of your remarks following yôur recent stays at the Mövenpick Hotel Lausanne.

We are sorry to read that you did notr enjoy your stay in our Standard room but pleased that our Lake View rooms made the difference.

We understand your comments concerning the smokingf area outside the property. Our hotel being 100% non-smoking, customers are required to smoke outside. we are sorry if your were annoyed by the smoke entering the bar.

We hope to have the pleasure of wekcoming you again very soon.

Best regards

C. Kramer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed May 25, 2014

I have the privilege to stay here for business….and enjoy it each time. I've only been at the non-view rooms -- but no matter. Seconds away from a gorgeous Lakeside. The food is exceptional, too for a hotel restaurant.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank LydiaGlobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moevenpick_Hotel_12, General Manager at Movenpick Hotel Lausanne, responded to this review, May 28, 2014
Dear Lydia,

Greetings from Mövenpick Hotel Lausanne !

We are delighted to read your comments regarding your several stays at the Mövenpick Hotel Lausanne and we are pleased to hear that you enjoyed all of them !

Our food offer is on a constant change with 3 restaurants offering different menus including special promotions on a seasonal basis.

Thank you again for your precious feedback and we look forward to welcoming you again very soon.

Best regards

C. Kramer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Movenpick Hotel Lausanne

Property: Movenpick Hotel Lausanne
Address: avenue de Rhodanie 4, Lausanne 1007, Switzerland
Phone Number:
Location: Switzerland > Canton of Vaud > Lausanne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Lausanne
#5 Luxury Hotel in Lausanne
#5 Business Hotel in Lausanne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Movenpick Hotel Lausanne 4*
Number of rooms: 337
Official Description (provided by the hotel):
Nestled on the shores of Lake Léman, with astonishing views over the Alps, the Mövenpick Hotel Lausanne is the perfect place to stay while on business or for a vacation. ... more   less 
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Also Known As:
Lausanne Moevenpick Hotel

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