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Reviewed July 23, 2019

My wife and I together with our daughter and partner stayed at the Omnia on the 12th and 13th of July 2019. From the minute we stepped into the hotel until we left we were taken with the level of attentiveness and service delivered by all the staff. It started with the welcoming drinks and the personal welcome from Christian, the Manager. The staff were all very personable and nothing was too much trouble to ensure our visit was memorable. Which it certainly was. Superb facilities, great staff and service. What more could you want? Oh and by the way the view of the Matterhorn from the hotel is pretty spectacular too!

Date of stay: July 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank 132douga
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChristianEckert, Manager at THE OMNIA, responded to this reviewResponded July 23, 2019

Dear 132douga

May I begin with quoting you and asking myself: “What more could you want?”

What more indeed than a lovely family as yours as our charming guests? Let me, therefore, thank you very much for having chosen to stay with us - and for giving us the chance to quite proudly “show off” all the delights and amenities, THE OMNIA has to offer!

We would love to have you back as our guests one day and sending many kind regards from sunny Zermatt

Kindest regards
Christian Eckert
and the entire OMNIA team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2019 via mobile

The best hotel in Zermatt.
Very welcoming working team in the hotel, the hospitality was excellent , they were very helpful till the last minute.
Perfect view, and location, it was very relaxing❤️.
Unique design of the hotel with perfect view you feel like you are on the cliff of the mountain yet when you leave using the elevator it takes you down directly to the center.

Date of stay: July 2019
Trip type: Traveled with family
2  Thank jiji4455
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChristianEckert, Manager at THE OMNIA, responded to this reviewResponded July 23, 2019

Dear Mohammed

Thank you very much for your excellent review!

How lovely to learn that you found in THE OMNIA the relaxing retreat that you were looking for and that we were able to create many enjoyable moments for you and your family.

Please visit us again – we would be very happy to welcome you back for another amazing stay!

Kindest regards
Christian Eckert
and the entire OMNIA team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2019

We stayed here for 2 nights in July and what an amazing Hotel it is. We were personally welcomed on arrival by Michelle closely followed by Christian and given a complimentary drink of our choice. Our room was amazing, spotlessly clean and extremely comfortable. The bottle of bourbon was a surprise as well as a birthday cake for my husband! Every member of staff was attentive and extremely friendly nothing was too much trouble for them. You are treated with great respect at The Omnia. We will definitely return at some point.

Date of stay: July 2019
Trip type: Traveled as a couple
Thank Faffen20
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChristianEckert, Manager at THE OMNIA, responded to this reviewResponded July 23, 2019

Dear Ausfaffen19

Although your wonderful review is filled to the brim with the kindest praise - for which we simply cannot thank you enough - the last sentence brings us the greatest joy as we will be looking forward to welcoming you and your husband back one day!

It was our great pleasure to have you as our lovely guests and to ensure that your stay at THE OMNIA was a very special one.

Kindest regards
Christian Eckert
and the entire OMNIA team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2019

We stayed at the Omnia for one night in July. Upon arrival, we were greeted with a welcome drink on the terrace with fantastic views of the Matterhorn. The service was exceptional and the breakfast was delicious. Our room was lovely and comfortable - we enjoyed the bourbon and snacks. The best part was the wellness area. You can relax in the hot tub while enjoying great views of the Matterhorn. (We enjoyed this after hiking - which the staff can help you organize). Pictures certainly do not do this view justice. You have to see it in person to really appreciate it. Thank you Christian and staff! We will definitely be back! This is honestly the best hotel we have ever stayed in. If we did not have to catch a flight the following day, we would have extended our stay.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ashley F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChristianEckert, Manager at THE OMNIA, responded to this reviewResponded July 20, 2019

Dear Ashley F

Your delightful review and strong recommendation to the TripAdvisor-community was the best start to our day that we could have wished for!

Nothing makes us happier than seeing our guests relax, forget about daily chores and simply live for the beautiful moment. How lovely that we were able to offer you those luxurious moments of rest!

We are truly looking forward to welcoming you again at THE OMNIA and sending kindest regards from sunny Zermatt.

Christian Eckert
and the entire OMNIA team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2019

It was simply incredible. The electric car picked us up andI don't want to ruin it for everyone, so I'll just say the hotel entrance is the coolest entrance. Once we stepped foot into the lobby, Christian immediately greeted us. We were in a rush because it was a beautiful day with the sun out and we were only in Zermatt for 24 hours. We knew we wanted to dose actitivites. Christian quickly took us to our room so we knew where it was, gave us the key and led us back downstairs. Our suite was INSANE. When we got to the lobby, the concierge already had a map highlighted for us where to go for our excursions. Wow! So off we went and did our activities. We returned at 6:30 pm and went to enjoy the view from our balcony. We had the Matterhorn Suite (Room Y) and the view simply can't be beat. They even had an electronic shade so we could block the sun from our eyes. The hotel knew we were celebrating our 5 year anniversary, so they had the perfect private table for us. We did the tasting menu with the wine pairings and wow - talk about some amazing food! Words can't even describe how good it was and more importantly, how beautifully it was prepared. Sara was our main waitress and she was the best! We also had a few other waitresses, but I can't remember their names. They were all fantastic. After dinner, the moon was directly behind the Matterhorn lighting it up in a silhouette. It was the perfect ending to our incredible day.

Date of stay: July 2019
Thank Kellytx78
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ChristianEckert, Manager at THE OMNIA, responded to this reviewResponded July 20, 2019

Dear Kellytx78

What an absolutely lovely feedback, thank you so much for taking the time and writing in such detail about your experience at THE OMNIA!

Although your stay was a short one, it was our greatest pleasure to make every moment of your anniversary count for you. Learning that you really did enjoy it to the fullest, brings us even more joy and makes me incredibly proud of my team.

We hope that your ongoing journey was as delightful as your special day in Zermatt!

Kindest regards
Christian Eckert
and the entire OMNIA team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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