We stayed at Carina Hotel July 15-19, 2011. This family-owned hotel is a mere 8 minute walk (I timed it) from the train station and major shopping street. But no need to walk it with your luggage--just contact the hotel from the phone board near the station, and for a very small fee (much less than a taxi) they will come and pick you up. The hotel has a warm, rich, wood-lined interior, as does each room. My large, comfortable and clean room had a luscious view of the Matterhorn. Since that mountain clouded up each day I was in Zermatt, that early morning view (the weather tends to be clearer in the mornings), was the only chance I got during my stay to see most of that peak unobstructed. Thank goodness for that large windowed wall that allowed for that wonderful sight!
Breakfast is included with the lodging, and the hotel has a large, airy breakfast room. Choices are many and good, and hot coffee/tea is brought to your table. Wonderful baked goods.
The people who run this hotel are lovely and helpful. All staff--dining room and front desk--did their best to make our stay comfortable. Calls were made to find out information for us; weather forecasts were relayed; detailed directions were given; etc. What most amazed me was that our bill was reduced from what was originally listed by the booking agency because our stay qualified for a discount. I hadn't known about this discount, and certainly didn't ask for it! How amazingly honest and kind of Carmen! As I said, lovely people. Hotel Carina is one of the most reasonably-priced hotels in Zermatt. It's not a luxury hotel, and it's a bit hidden amongst other hotels, but you won't sacrifice anything truly important... and you'll have a very pleasant time... by staying here.
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