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Reviewed August 12, 2017

The Hotel staff are extremely nice and helpful. We book Hotel every year since 5 years by now. All is very clean. the pool and SPA area is amazingly nice. Breakfast is very good and typcial Swiss.
We recomend this Hotel for all aspects including the nice and modern rooms with the awesome view to the Matterhorn.

Date of stay: August 2017
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank dario679
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 5, 2017

This perfectly charming and comfortably elegant little hotel goes so well with the best aspects of the atmosphere of Zermatt that it's like quantum entanglement -- from the charming hostess to the view of the Matterhorn from my room's balcony to the indoor pool and the little bar and the comfortable seating inside & out, it was like getting a skilled massage for the soul.

My old friend insisted on treating me, so I don't know how much it cost; I'm guessing "luxury" prices, but I could be wrong!

Room tip: The new room on the left at the end of the hall on the second floor (212?) has a spectacular view of the Matterhorn.
Date of stay: August 2017
  • Trip type: Traveled with friends
    • Location
    • Rooms
    • Service
Thank JHBrewer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 11, 2017

We had a wonderful room and the views of the Matterhorn were unforgettable, both mornings and after days of hiking. On two occasions, we asked for dinner recommendations and in both cases we went to good restaurants where most, if not all, the other customers appeared to be locals and not tourists. All of our questions regarding hiking were answered clearly and completely and the information was invaluable in contributing to our great vacation.

Date of stay: June 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank lowelevin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed July 9, 2017

Spent five nights here around the Zermatt Marathon with our toddler. This hotel ended up being a really good fit for us. Junior Suite room was plenty big and even on the second floor we had great view of the Matterhorn from the balcony. My only nitpick - the shower was a tight fit and we're not big people. Room had a mini-bar fridge but still some space to store baby foods and milk. Included breakfast was solid with typical European offerings of coffee/tea, fresh bread, croissants, fruits, deli meats, eggs, and so on. Though after five mornings it was getting a little redundant. Staff were all around very pleasant, spoke solid English, and helpful with our toddler providing a table-attached high chair at breakfast. Property was excellently maintained and clean. It's about a 10-15 minute walk to the train stations and lifts. It's nice that you're away from the crowded main street with some quiet at night. Included wifi was stable and plenty fast, certainly by American hotel norms. Would definitely stay again if in the area.

A couple general tips in the area -- 1) There is no coin-op laundry in town and hotels including this one charge by the item which will get spendy fast. There's a place, Woki, near the Coop Grocery where you can get clothes washed, dried, folded for 6 CHF/kg. Dropped off 830 AM and it was ready 4 PM same day. Closed Sundays. Great service and didn't waste time doing clothes when we could be hiking the amazing trails. 2) Wine - bottles seemed to be very spendy in restaurants in Switzerland. We found 3x markup was common. However you can get very tasty French, Italian, Spanish bottles for under 15 CHF in the stores such as Coop. So our method was to have a glass with dinner and then open a bottle once we got back to the hotel room. Much more economical.

Date of stay: July 2017
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank downslopewind
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 13, 2017

Good service, although with certain disiplinary undertones (we don't do that in Zwitzerland). Good help making dinner reservations.

Nice and clean rooms. We had a Superior double/twin room. The small double/twin room should in my opinion be avoided. Nice bed covers and pillows, although a slightly hard matrass for our preference.

Spa is really nice.

Spa is only open from 1600 until 2000 (pool from 0800). Irritating if you want to take a day off from skiing.

We paid around 2200 CHF/USD for our room for seven nights. Therefor it was slightly annoying for the staff to repeatedly ask for a 10 CHF/USD deposit for our ski cards in cash. Seriously... We had no cash as we always use cards, which is very common in the rest of western Europe.

Most places accept credit cards, but some set a high amount before they accept it instead of cash. Who doesn't want cash...

Prices was good in Zermatt standard, but not compared to the rest of the alps. Zermatt is expensive and not really worth it compared to the rest of the alps.

Date of stay: March 2017
Trip type: Traveled with friends
Review collected in partnership with this hotel
2  Thank Jon Erik G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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