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“Smart Suite”

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Hotel Eden Wellness
Ranked #9 of 109 Hotels in Zermatt
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
100 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Smart Suite”
Reviewed August 30, 2013 via mobile

We have just returned from six nights in a junior suite on the top floor at Hotel Eden. The staff were attentive and nothing was too much trouble. When some of our favourite bread was not available for breakfast they went out and bought some from Fuchs within minutes. The room, seating area, bathroom and balcony was all a delight, with a glorious humming moth visiting the stunning flowers in the window boxes on our last day. The beds are split doubles, fantastically comfortable with separate duvets, which works so well for us as we have quite different heat needs. The flat screen TV only had one English speaking channel which I think needs to be reconsidered. The fridge/minibar wasn't switched on, but we didn't need it so it was a saving on energy. It is within easy reach of the centre and on the flat - so when we just couldn't face another hill it was great to be able to wander to local restaurants, shops and bars. The spa is a delight, and I would thoroughly recommend Catalina Fahlman who is one of their freelance masseuses. The hot food part of the buffet breakfast alternated between scrambled eggs and bacon, and boiled eggs - in both cases the eggs were over cooked and if I was to suggest improvement it would be in their food warming system. We would stay here again if we returned to Zermatt. As with most Swiss and Italian hotels, for those seeking hot drinks early in the morning I would recommend a travel kettle is indispensable.

Stayed August 2013, traveled as a couple
Helpful?
1 Thank Nick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
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    37
    4
    0
    2
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55
142
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Oslo, Norway
Level Contributor
1 review
Reviewed August 16, 2013

Just returned home from our 10th summer vacation in beautiful Zermatt. Hotel Eden has been our "home" in Zermatt for the last 8 times. And what a home. You wake up early, looking from your private veranda to see sunrise at the marvelous Matterhorn. Don't forget to order room with "Matterhornblick". Hotel Eden is the perfect place to stay in Zermatt. Nice, clean, good service and beautiful rooms. And not to forget a marvelous underground Spa.

Room Tip: Remember to order a room with "Matterhornblick"
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Randi2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 2, 2013 via mobile

Even if you want to find something negative about the hotel it will be extremely hard. You feel welcomed from the moment you step in the hotel lobby until you leave. One example, we came back from our dinner in the city and wanted to have a coffee on the terrace. Even all the places were taken, one nice lady from the staff came and cleaned a table and the chairs so we could enjoy Zermatt's fresh evening air. Spa area is spotless, you have good free access wifi everywhere, the hotel is decorated with taste. Looking forward to stay there again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dragman64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 1, 2013

It was as advertised! Staff was terrific, friendly and helpful. We had top floor unobstructed view of Matterhorn, room was perfect. Staff gave us restaurant recommendations and all were excellent. Perfectly located. The hotel made our stay in Zermatt a truly memorable experience.

Room Tip: 4th Floor, Matterhorn view is the way to go.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RCfromVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
Reviewed July 29, 2013

The hotel has amazing views of the Matterhorn. A great location with a quick walk to the cable cars. We enjoyed Zermatt and the hotel so much we extended our stay another night.
Very nice rooms, good breakfast and friendly staff.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbh2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 12, 2013

Almost perfect hotel, amazing location, wonderful staff from all perspectives, a fantastic spa and pool, a tasty breakfast, fantastically comfortable lounge chairs infront of the hotel perfect for relaxing in the sun after a Zermatt day hike, comfortable beds, lovely rooms with charming balconies (especially those on the front of the hotel that have an unobstructed view of Matterhorn), and I'm sure I could go on and on... I want so much to say this place was truly perfect, but our shower was terrible! Water was either hot or cold and the water pressure was non-existent.

I must add, I was a little turned off by the fact that the pool was underground. I might not have gone down, but so glad my friend urged me to do so... it is a true GEM!

Please fix the shower!!

Room Tip: Front side of the hotel, the higher the floor the better.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bpnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karinadb, Manager at Hotel Eden Wellness, responded to this review, July 16, 2013
Dear bpnyc,

thank you very much for your message at TripAdvisor. Sorry about that inconvenience!
We checked the shower and fix it the way it has to be!

Looking Forward to welcome you an other time here at our place we remain from sunny Zermatt

Kind regards

Hotel Eden
Karin Aufdenblatten
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 30, 2013

My husband and I stayed for a weekend, joining friends who have tried all the hotels in Zermatt and now always come back to this one. Everything worked well - from the brief transfer from the train station, breakfast, room facilities, spa, to skiing logistics. An easy walk to the centre of town and to ski transport (though if you are really lazy, you can get an electric taxi). The hotel was very comfortable, clean, quiet and friendly - probably not a place for wild revellers after 10pm. Our friends had kids, who were welcomed warmly.

Room Tip: Our mountain view room on the third floor was perfect. We would guess that all the rooms are good...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LSBPTB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Eden Wellness

Property: Hotel Eden Wellness
Address: Riedstrasse 5 | 3920 Zermatt, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Ski-In / Ski-Out Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #9 of 109 Hotels in Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Eden Wellness 4*
Number of rooms: 30
Official Description (provided by the hotel):
Welcome at the Hotel Eden Wellness **** Enjoy unforgettable Holidays at our Hotel Eden Wellness in Zermatt. Our hotel is located in the heart of Zermatt with a fantastic view on the world famous Matterhorn. Luxury rooms, a large Wellness area with Indoor pool, beautiful garden, gym room, a variety of massage treatments and best service are to expected for your summer or winter holidays at the hotel Eden in Zermatt. Your next wellness, ski or hiking holidays will turn into an unforgettable great experience. We are a hotel garni and we do offer a rich breakfast buffet. If you like to have half board, we are pleased to book a table for you in one of the restaurants in our neighbourhood. We would be pleased to welcoming you at our Hotel. Your hostesse Karin Aufdenblatten and her Team. ... more   less 
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