Superb 150 sq. meter (1,500 sq. ft.) modern, clean, alpine-style apartment on one full floor close to the center of Zermatt. Huge picturesque windows over a patio, very elegant wooden walls with new furniture and rugs. 3 bedrooms fitting 6 persons. Full kitchen with dishwasher and full complement of dishes, glasses, utensils, etc. Large wall TV. Two showers. Swiss cleanliness. There is a washer/dryer downstairs (great European machines that clean at a longer and higher-temp. level). As a result, I was able to travel very light for a ski vacation. The boot room is ample, with shelves for each floor's apartment (there are two other apts. in teh building, both also owned by Lizzie and Angus; one is also rented out.) This ensures that no mess gets tracked upstairs, and is a small, but important, reason we had such a great time.
The thing that really amazes is the hospitality of English hosts Lizzie and Angus. Lizzie makes herself available by cell phone whenever you need her advice on a restaurant or how to find anything in town. She will call taxis for you and get a reservation for you at a local restaurant, and her recommendations are always excellent. Lizzie got us our ski-lift tickets before we got there, and recommended getting insurance on the tickets; this helped when Zermatt closed on one of our days there. She found us our ski guide on the two days we decided to opt for one, and he was outstanding.
Beds are a little bit small, but this is literally the only negative I found.
If I ever go back to Zermatt, my first organizational call will be to Lizzie.
I am just about to finish my 2nd stay here at Chez Nous. This trip was my first here in winter. All of us here agreed that what sets this flat apart is the owner, Lizzie, and how helpful she was for our ski vacation. From getting our lift tickets ahead of time, to making at least 10 lunch and dinner reservations this week, to arranging a ski guide, to fetching us at the train station, to arranging our taxi tomorrow morning as we leave, Lizzie has helped us with numerous logistical details with our stay. Having never skied in the Alps before, her assistance made the whole experience much easier. Oh, and her apartment is very lovely as well. If I am lucky enough to come back to Zermatt, I will happily stay here again.
A beautifully furnished 3 bedroom 3 bathroom unit with outstanding views of the Matterhorn from the living room & main bedroom. It is a short easy walk to the restaurants, bars, shops, Sunnegga & bus stops. Lizzie met us at the train station with a taxi, dropped us at the ski rental shop & then arranged for another taxi to pick us up from the supermarket. She had also prearranged all 5 of our lift passes and instructors before our arrival. So with 3 young kids in tow on a Saturday afternoon it took a lot of pressure out of our hands. Both Angus and Lizzie are dedicated to making your stay a positive experience. This unit was exactly what I was after. Recommend it to anyone.
That I am writing my first TripAdvisor review in 20 years of extensive traveling is a testament to the phenomenal hospitality provided by Lizzie and Angus at Chez Nous.
We chose Zermatt because, compared to other resorts in the Alps, it's relatively easy to access by train from major airports (eg ~3.5 hr from Zürich). It's perfect for intermediate level skiers. The majority of "free style" advanced runs are not usually accessible very early in the season, but the ones that were open, were great. The city is very pretty and submerses you in typical alpine culture. The Matterhorn was spectacular! We could see it clearly from our living room and dining room at Chez Nous. This place scored 10/10 for location, cleanliness, amenities, space and windows/natural light. The most notable for me was the exceptional personalised attention that Lizzie provided to her guests. She booked all our reservations to restaurants, obtained our ski passes and had food/beverages/wine waiting for us at our chalet when we arrived. She guided us when mother nature gave us too much snow- a concept that was foreign to me as a North American skier.
Overall, we had a wonderful and memorable family vacation. I recommend Chez Nous without hesitation.
We spent 6 nights in Chex Nous Mischabel apartment this summer. The apartment was very nicely furnished and very comfortable. It was an easy walk to restaurants and stores. You could not beat waking up every morning and having coffee on the porch with the perfect view of the Matterhorn. Then again for drinks in the evening, the view never got old.
The host Lizzie was great. Prompt in responding beforehand to question. She arranged dinner reservation for the first couple of night in restaurants she recommended that were excellent. From meeting us at the train upon arrival, answering questions and to seeing us off, she was always prompt, courteous, friendly and very helpful.
We stay in Mischable in Feb 2017 for one week. After a long day of travelling at the last part of the train transfer to Zermatt, we got a text message from Liz saying they can’t meet us at the station because they are busy with other groups, she told us just get a taxi, ok - as we know Zermatt well. Than two of our guest arrived a hour after us received the same message 20 mins before arrival, Liz said, "we can’t get you now as we are busy, here is the address just get in a taxi yourself.” Our guest told Liz they don’t know Zermatt it is their first visit, but Liz said is fine just show them the text message with the address on, so of course the taxi took them to a wrong apartment. Not a good start!
When we arrived at the foot of the apartment, we were meet with a tired middle age women call Liz, she appears running the apartment for the owner for a long time and clearly lost interest of her job. At the entrance we were told we cannot wear shoes inside, so from the front door on the left is the ski / shoes room which had the most awful smell coming from the 30 also pairs used dirty slippers at the corner that Liz will tell you to wear them. So four of us in this tiny space with our backpack on, suitcases in hands taking our shoes off before we were allow to move a feet further.
Next - Up to the apartment, immediately we were present a book of rules!
-when you leave the apartment, you are to leave your key in the un-lockable post box outside, but if the apartment got break in, it is your own responsibility not them but if you lost the key than again your fault, 200 chf charge for replacement.
-Oh, Liz will also spend the next 20 mins to ensure you understand her rules how to deal with your own rubbish, not the standard recycle staff inside the apartment, after 7 days stay you are responsible to take all six peoples rubbish in different type of bags and walk up the hill to a commercial area to dispose them.
-Not allow kitchen hood after 10:00pm
-Not allow running bath after 10:00pm - Apparently Liz said this is the rule in Switzerland.
Not once during our stay Liz contact us to check if we need any help. On the day we leave she was there to make sure she check through the apartment before letting us go. And of course nothing damaged and everything were there as they should.
But because she so worry about our apartment she let the downstair guest leave without walk round it with them and turn out their kids damage the B&O speakers and did not tell her.
Host should never judge your guest and should always treat them all the same.
We have seven ski trips this years and been to Zermatt the last three season, I would not recommend this apartment, you can easily found a nice hotel / apartment in Zermatt with the same cost or less but without the rules or a head teacher type of host to deal with.
For us this is not a holiday it was like you stay at your school friends house and their parents forever watch you, in case you damage their house, (Ha!! that would be free) not at a cost of over 5000 chf. Lesson learn and you have been warned.
Utterly wonderful. Lizzie and Angus welcomed us to .Zermatt weeks before we got there! They booked restaurants (and changed them for us with no fuss), ski passes and school and instructors..., They advised us about the train, the ski conditions, the lifts ... everything to make our holiday as straightforward as could be.
The apartments are absolutely lovely. They are filled with personal touches, delicious soaps, superbly equipped kitchens, such comfy beds and sofas and have a wonderful feel about them. Huge windows - without neighbours looking straight in - and a view of the Matterhorn to rival any other. An easy walk to the ski hire shop and the main lifts is very simple.
We would highly recommend Lizzie and Angus to anyone and their skilful management of all their guests, with their various demands and the apartments in general is admirable.