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“Great service amidst very comfortable surroundings”
5 of 5 bubbles Review of Amber Apartments

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Amber Apartments
Ranked #41 of 76 Specialty Lodging in Zermatt
london
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great service amidst very comfortable surroundings”
Reviewed January 6, 2014 via mobile

Chalet Amber is located in a quiet part of the resort up from the Klein Matterhorn express which remains within easy reach. The host and owner Suzie was exceptionally and typically efficient and nothing was too much trouble for her. The accommodation was of an exacting standards and in meticulous condition. The apartment was both spacious and well kitted out with technological features that would serve any Swiss national proud. Definitely a place or entire traveling part would return to upon another visit to this premier ski resort

Stayed January 2014, traveled with friends
Helpful?
1 Thank AntRobbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7 reviews from our community

Traveler rating
    5
    1
    1
    0
    0
See reviews for
3
1
Solo
0
Business
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • German first
  • Any
English first
Freiburg i. Br.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 6, 2013

We had several stays at the Amber in Zermatt. The apartments are very stylish, extra large and they provide all infrastructure we need for summer-vacation als well as winter-holiday. The house is located absolutly quiet, private and has a great view to the Matterhorn. We also apreciate very much the cordial, friendly and personal assist by the owner-family. Coming back meens coming home …

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wolf_077187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 25, 2013 via mobile

We've returned here for several times now and it is just the perfect balance of luxury, service and friendliness! Ski out is good, the walk to the Zermatt nightlife is doable but I would suggest to take a taxi for this.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vincev76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pakistan
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 29, 2012

I have to say i loved zermatt Looking at matterhorn with the naked eye was an out of this world experience. This apartment was nicely done (expensive though) and the views from the apartment were great too but me and my mrs were really dis-appointed at the lady who was put in charge of looking after us. We stayed in amber for a week but only saw the lady the 1st day we arrived. After that we phoned her a couple of times to ask her stuff but her phone was off and even the day we were leaving she didn't come to say good-bye and we just locked the apartment ourselves; and made our way to the train station. Personally i reckon if that woman hasn't been sacked yet she should be now after the owner reads this review!

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Susi-Wicki, Owner at Amber Apartments, responded to this review, January 27, 2013
Dear Guests. I am pleased to hear that you enjoyed Zermatt and the looks of the apartment and I would like to excuse us for the fact that you didn-t get the attention from us that you had expected. As it is an apartment house, unfortunatly there is not such a firm contact between guest and accomodation provider. But of course we should have been reachable by phone.

Once again: our apologies and maybe we will get the opportunitiy to proof we can do better...

Best regards

Susi Wicki
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Amber Apartments

Property: Amber Apartments
Address: Untere Tuftra 7, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Free High Speed Internet ( WiFi ) Spa
Hotel Style:
Ranked #41 of 76 Specialty Lodging in Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Amber Apartments 5*
Number of rooms: 3
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