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“Nice modern hotel. Nice location. Bad reservation.” 3 of 5 bubbles
Review of Hotel Testa Grigia

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Hotel Testa Grigia
Ranked #28 of 109 Hotels in Zermatt
Certificate of Excellence
Geneva, Switzerland
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Nice modern hotel. Nice location. Bad reservation.”
3 of 5 bubbles Reviewed May 10, 2012

DISCLAIMER: This is my experience with the hotel. Someone else's may be completely different.
I booked the hotel for a one-night visit through their website. Or so I thought. The price quoted for three rooms was CHF 504. When we arrived, I was told that the site through which I made the reservation is actually not affiliated with the hotel, that they are already suing the person and that the actual price is CHF 100 more, CHF 600 to be exact. I decided to pay it, since we were travelling with friends and I wanted to have a nice pleasant stay. However, it should not be my problem that they have someone who is misquoting their prices and misrepresenting them. The lady at the reception, while nice and polite, when I told her about the price quoted and showed her my printout, asked me if someone from the hotel called me. Indeed, someone did call, but only to confirm the reservation, not to correct the pricing. CHF 100 is not the end of the world, but I feel they should honour their reservation anyway. The lady was not really apologetic.
Another annoyance was the WiFi, which is free, but only available in the reception and restaurant area, which is quite small. Frankly, for today's price of a proper access point, I would expect an AP on every floor.
Other than this, the rooms are very modern and very nicely done. Beds are quite comfortable, the bathroom is spacious, well lit and modern. The rooms are very clean. The included breakfast is nothing to brag about, just what one would expect.
All in all, the hotel is nice, but you should check your reservation and confirm your prices before going there, to avoid any unpleasant surprises.

  • Stayed May 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ibabovic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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282 reviews from our community

Traveler rating
    181
    89
    9
    3
    0
See reviews for
46
154
12
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 8, 2012

I came across this 3 star hotel in Zermatt by chance. Based on the location which is closed to Zermatt train station, I booked my Zermatt holidays in this hotel. I was pleasantly pleased with the location, the cleanliness, the help rendered to us. It was homely yet modern. I must thank Mr Gerad (if I got his name right) who was patient with us and helped us with our itinerary. The best we could ever got was the view of Mettahorn just right outside our hotel room balcony. Another plus point is the coffee maker that was able to brew fresh coffee using coffee capsule instead of the normal coffee sachet. Great service, I will recommend to my friends.

Room Tip: Request for the highest floor that offer Mettahorn view from the hotel room balcony.
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  • Stayed April 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 2, 2012

Great location on main pedestrian street. 2 min to the train station or Gornergratbahn. Helpful lady in the reception. Good breakfast. Nice, modern and tidy rooms.

  • Stayed April 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DormyStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 23, 2012

Zermatt is a typical French ski village with lots a completing hotels. However, the Testa Grigia stands out a little gem in the rough; we were pleasently surprised by the quality of the amenities. The hotel has been recently renovated and is very modern. Located five minutes easy walk from the staion and a similar distance to buses to access lifts. I would rate this as one of best alpine hotels I have stayed in; excellent value for money.

Room Tip: higher floors have better views of alpine scenery
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aussie-ando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva_ch
Level Contributor
63 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed April 23, 2012

Centrally located, modern and clean, with great service from staff. Fair prices for Zermatt. Would go back.

  • Stayed April 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wise_lily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Escondido, California
Level Contributor
89 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed April 18, 2012

Only stayed for 1 night but were most positively impressed by the good location (in the main street) the modern (probably fairly recent) room design.

Room Tip: Room 105 was very quiet but I cannot judge the others.
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Werner B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 9, 2012

Having skied quite a lot in France, I had some prettty low standards on ski accomodation in Europe, but was very pleasently surprised by the Testa Grigia. The hotel is very modern and looks like it has had a complete overhaul recently (the photos on this website look to be old and don't do it justice). It is really well located about five minutes walk to the main train station and the Gornergrat Bahn (this is a railway that goes right up the mountain). The staff were helpful and there were little nice extras, like a coffee maker in our room that was restocked each day. We went to the Intersport shop next door to hire our skis and got 10% off. Definately recommend this place and would stay there again.

  • Stayed January 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Claire D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Testa Grigia

Property: Hotel Testa Grigia
Address: Bahnhofstrasse 21, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
#23 Family Hotel in Zermatt
#25 Romantic Hotel in Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Testa Grigia 3*
Number of rooms: 31
Reservation Options:
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Also Known As:
Testa Grigia Zermatt
Testa Grigia Hotel

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