DISCLAIMER: This is my experience with the hotel. Someone else's may be completely different.
I booked the hotel for a one-night visit through their website. Or so I thought. The price quoted for three rooms was CHF 504. When we arrived, I was told that the site through which I made the reservation is actually not affiliated with the hotel, that they are already suing the person and that the actual price is CHF 100 more, CHF 600 to be exact. I decided to pay it, since we were travelling with friends and I wanted to have a nice pleasant stay. However, it should not be my problem that they have someone who is misquoting their prices and misrepresenting them. The lady at the reception, while nice and polite, when I told her about the price quoted and showed her my printout, asked me if someone from the hotel called me. Indeed, someone did call, but only to confirm the reservation, not to correct the pricing. CHF 100 is not the end of the world, but I feel they should honour their reservation anyway. The lady was not really apologetic.
Another annoyance was the WiFi, which is free, but only available in the reception and restaurant area, which is quite small. Frankly, for today's price of a proper access point, I would expect an AP on every floor.
Other than this, the rooms are very modern and very nicely done. Beds are quite comfortable, the bathroom is spacious, well lit and modern. The rooms are very clean. The included breakfast is nothing to brag about, just what one would expect.
All in all, the hotel is nice, but you should check your reservation and confirm your prices before going there, to avoid any unpleasant surprises.
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- Also Known As:
- Testa Grigia Zermatt
- Testa Grigia Hotel