We were expecting something more after booking based upon trip advisor reviews. The loft apartment was "funky" and very clean,and the breakfast quite nice. We were disappointed that the Matterhorn view from our loft did not exist ( unless you went to the terrace, climbed over chest deep snow, and strained around the corner with your camera).Previous reviews praised the warm welcome , so we were not so happy to wait at the station whilst another couple was collected first,be picked without one word said ( no English maybe), and in the lobby note the couple having lovely snacks and an animated conversation with the owners whilst we were - for a second time- ignored. On two of the 7 nights the cleaners rushed in to do our rooms whilst breakfasting ,and as we had ski lessons to attend we had to ask them to leave so we could quickly get our ski wear on. It was early, surely this was an unnecessary intrusion, almost as if we were being "watched". After a big day on the slopes, preparing to go to the pool, the owner spoilt my evening by "telling me off" - with a fake smile- for wearing my Après boots as they may damage the floors. I noted the wooden floors had heaps of scratches and I noted the owner walking around in ski boots the following day. My daughter was sick one evening and we could only find sandwiches in Zermatt at that time, I guess we are more "hotel & room service" type of people. We were unable to close the curtain as the electronic switch was faulty.We reported the fault but it was not fixed and thus for the final 5 nights of our stay could not close the curtain of the loft. LOVED Zermatt, but we have travelled 5 star around the world, and to our disappointment this was just a fancy B & B - not a 5 star establishment!
- Official Description (provided by the hotel):
- We are a little unique hotel in Zermatt with a wonderful view to the Matterhorn. The artist Heinz Julen our brother made a fantastic boutique hotel for us. We love to make you happy. ... more less
- Also Known As:
- Coeur Des Alpes Zermatt
- Coeur Des Alpes Hotel Zermatt