OK, so its only my first night but I feel so strongly about reading all these negative reviews that I am staying up to write this!
We are two young professionals in our early 30's been skiing for over 20 years in many luxury resorts but for the last 7 years been coming to Zermatt with our family and friends - being pregnant we booked late and our usual Hotel Butterfly was fully booked, so my husband and brothers came across this hotel via the web and booked straight away as it was a great deal including all the transfers - after booking looked on here and have been worried for the past four months about what to expect.
I should have saved my energy as we were greeted off the train by our own taxi sent from the hotel, a warm welcome from reception and luggage delivered to our room - staff great and very chatty.
Ski boot room all looked fine, secure, each room has their own space which makes the busy periods a lot easier. Our room was a great size, 100% clean, lots of hanging space for ski suits, luggage areas and my bothers even had a mini kitchen in it! The bathroom is a little small and dated but clean and safe with a good shower - what more do you need?! Good size balcony and most importantly a comfy bed with proper duvets! Perfect.
We came down for dinner, good atmosphere in the bar, live piano music (pretty modern music at times) fire blazing and again lots of friendly staff.
Dinner, great waiter, free glass of wine on arrival and 5 yummy courses of food - great service and if you don't like a course they offer you 2 or 3 other options - great for fussy or pregnant people!
i asked for an extra pillow at 10.30pm to the man on reception but said i didn't expect it tonight but he insisted and someone brought one to my room 2 minutes later. Another example of great service.
If you are paying this great price in Zermatt which is one of the expensive resorts in europe you are not going to get the same hotel style as the 5* ones, but you are paying a fraction of the cost but getting great service and in a great resort. Book away would be my advice and come along with realistic expectations knowing the price difference you would pay in the other 4 & 5* hotels in Zermatt.
- Official Description (provided by the hotel):
- Alpine-style Group-oriented Hotel, comprising three 5-story structures linked by public rooms. We are delighted to inform you that progress on the complete renovation and re-decoration of all the Ambassador's rooms and suites, including bathrooms, is going very smoothly and to schedule! Demolition and cabling complete, walls being painted, new windows and floor boards being installed. Next step furniture. We can't wait to show our clients the result of this long-awaited change! See you in December 2014! ... more less
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- Also Known As:
- Zermatt Ambassador Hotel