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Reviewed September 6, 2017

Unfortunately we only stayed here for 1 night. We went to Gornergrat the next day and spent another 3 nights at another hotel which I don't think is as nice as this one. The receptionists were very friendly and they have washer and dryer for guests to use for 5 CHF per load. They have detergent but we brought ours. It is super awesome considering that you would want to do laundry after many hikes in this awesome country, the best in the world so far in my opinion but I've only been to 30 countries.
They have afternoon snacks and fancy self service coffee/tea machine. Buffet breakfast was good. Wi-Fi is good. There's coffee/tea kettle in the room. They give you complimentary bottled water but you're in Switzerland so why not drink the water from the tap? Good size balcony, separate shower and bathtub, small refrigerator.
The hotel will pick you from the train station, just give them a call. Great location, far enough from the noisy shops and restaurants (5 to 10 minute walk, depending on your speed) yet you're still close to everything there is to see in Zermatt. The only regret I have is not staying at this hotel longer. Will definitely return to this hotel next time.

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank WorldPassport
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this reviewResponded October 6, 2017

Thank you very much for that great, detailled review. We are very happy to know, that you enjoyed your stay with us and felt well.
May we can welcome you again to another time?

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2017

Comfortable rooms and welcoming staff make this an easy place to stay...The food was also interesting,well presented with a comprehensive wine list.Bernard was a great host circulating with information and conversation.The alpenhorn at dinner was a lovely touch..

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank OZDINOSS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this reviewResponded October 6, 2017

Thank you very much for your review. It is a pleasure for us that you like the dinner and the Alphorn concert from Bernard. :-)
It would be nice to welcome you again with us.

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Reviewed August 20, 2017

We have been staying in the hotel for several years in the Dec-Jan period. The first thing comes into my mind is the friendliness of the owners, the cleanness and modern alpine design of rooms, comfortable beds. The room we always stay in is silent, ample sized, a good fit for two people. View on the Matterhorn with a balcony where one can relax after skiing. Service is attentive and kind, breakfast is of high quality. The hotel has a small sauna area, well maintained and cozy; unless it is full. So far we never had any issues, or problems during our stay. The hotel restaurant offers delicious meals.

Date of stay: January 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank dehofozol
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
aristella-team, Leiter Front Office at Hotel Aristella swissflair, responded to this reviewResponded October 6, 2017

That is such a great review. Thank you very much. :-) We are happy to hear, that you always come back and like your stay with us and feel very well.
We are looking forward to welcome you again with us!

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Reviewed August 16, 2017 via mobile

Very nice and well located hotel in Zermatt.
Our room had a good size with a balcony and excellent views to the Matterhorn. The whole hotel was very clean and in well order.

Breakfast is good enough but we missed natural juices, confi, etc instead of the industrial ones.

Spa is very cosy and with a nice setup. Of course it is not big and you could miss to have a swimming pool.

Staff if very kind, trying always to help and extremely supportive.

A place to come back despite the high prices vs the quality offer.

Date of stay: August 2017
Trip type: Traveled as a couple
2  Thank joseignaciof422
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
aristella-team, Reception at Hotel Aristella swissflair, responded to this reviewResponded August 26, 2017

Dear Mr Ignacio.
Thank you for your feedback. We are glade that you enjoy your stay with us.
We also serve natural juices if guests required it by the lady’s from the breakfast and all 5 confitures in the glass are homemade. Hopefully we can welcome you again with us. We wish you a good time. Kind regards your Aristella Team

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Reviewed August 6, 2017

Stayed in a single room for two nights. The service was exceptional, even if there are some problems with the english language. They do go out of their way to make sure you have a good time. Room was very clean, and had everything i needed. Especially nice was two bottles of water waiting each day. Very much needed here. The breakfast buffet was adequate and very good. They even opened early for me. All in all a great choice for the area.

Date of stay: August 2017
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
Thank tajkd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
aristella-team, Reception at Hotel Aristella swissflair, responded to this reviewResponded August 26, 2017

Dear David E
Thank you for your great feedback.We are glad that you had a good time with us and we would be even gladder to welcome you again in Zermatt with us.
We wish you a wonderful time.
Kind regards your Aristella Team

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