We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“The "almost hotel"” 3 of 5 stars
Review of Hotel National Zermat

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel National Zermat
Ranked #19 of 110 Hotels in Zermatt
Certificate of Excellence
Tel Aviv, Israel
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“The "almost hotel"”
3 of 5 stars Reviewed April 5, 2013

In this hotel everything is almost very good. There is always something missing to make it very good.
The stuff is friendly - but bit stingy. We had two rooms but got only one hotel give away (lips treatment lipstick), though they had our rooms free on the day we left we were charged CHF 50 for each hour of late checkout.
The rooms are nice - but missing a heated rack in the bathroom to dry the towels or wet bathing suits.
The ski room is convenient - but missing a phone to contact the front desk.
The room is made up for the night - but they forget to lay out the bed side mattress.
There are bathroom soap and shampoo - but there is no conditioner.

I stayed in a number of the same level hotels in Zermatt and there it always felt that you are getting "something extra" here always "something less".

One thing is really great - it's location and the room view to the Matterhorn. .

Room Tip: Ask for a room with a Matterhorn view.
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Burshtine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNationalZ, Direktionsassistentin at Hotel National Zermat, responded to this review, April 11, 2013
Dear Burshtine Family,

First of all we would like to thank you for taking your time to review your experiences here in our Hotel National Zermatt.

We are happy to hear that you enjoyed the unique location of our Hotel, the comfort of our rooms and their panoramic view to the Matterhorn.

Our Give Aways are meant for every single guest. We are rejoiced that you liked the lipsticks and therefore truly regret that you missed out on some! We will take your comment to review the process and handling of these articles just to make sure that every guest gets to know the true promise of our Give Aways!

With the beginning of this winter season we extended our standards with a number of 5* standards which we gladly provide our guests on top of the actual 4* standards. The bed side mattress is one of these additional standards and we will surely review the implementation of this standard to achieve a hundred per cent realisation.

Our bathrooms have been renovated in 2007 last. That you missed out on a heated rack we will definitely take into account for upcoming renovations in our bath rooms. The next large designated renovation will take place in our National Spa – giving the pool area a complete new makeover.

We are aware of the lack of a direct contact facility from our ski room to our reception. We are planning to setup a telephone line as well as a key drop in facility so our guests will be no longer forced to make their way twice to reception and to the ski room. These facilities will be set up latest till the beginning of the upcoming winter season.

Thank you for your feedback on our Late Check Out policy. Actually, this policy we implemented only a short time ago and we are still in process of reviewing whether this policy will approve or fail. Your comment is therefore valuable receiving a significant evaluation.

We would be be pleased to be able to welcome you here again - in our Hotel National Zermatt - making it better next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

210 reviews from our community

Traveler rating
    160
    45
    4
    1
    0
See reviews for
59
79
15
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Jersey, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed March 17, 2013

We have just stayed at this hotel for the second time. It is well located for the ski lifts and for the town centre. Food is of a very high quality and staff are very friendly and helpful. Will definitely stay there again.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
110 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed February 8, 2013

In some respects, trying to review the National is a little difficult because I had spoken to people familiar with the hotel before I went, and they always described it in superlative terms. That could set me up for a disappointment, and while very, very good - and in many ways it was perfect for a ski vacation in the Alps - I would not use phrases like "the best", or "the most amazing" which I had heard others use in describing different aspects of our stay at the National.

Location: It is very nicely located. It is about a 7 minuted walk from the Zermatt train station, although the most direct route from the station to the hotel goes down a very narrow and busy road that was covered in ice. We discovered it was far more pleasant to walk through the main village and take about 12 to 15 minutes to walk between the station and the hotel. The National is also directly across the street from the funicular and ski lifts to the suenegga ski area.

Service: The staff at the National are friendly and helpful. I have no complaints about the staff, but they do not really go above and beyond as at some top rated hotels. For example, they will happily book the hotel shuttle to get you and your belongings to the train station, but they seem reticent to let you know that such service is available if you do not ask. This is a minor thing, but these minor things pile up. If one is paying five star prices, one hopes to have more than four and a half star service. The cleaning staff were also a little too efficient: on our check out day, they had the room cleaned up while we were at breakfast and we felt we were being pushed out of our room a full two hours before we needed to be out.

Food: They serve very, very good food at the National. Again, though, expectations had been built up to a ridiculous level. One acquaintance had told me unequivocally that the National's breakfast buffet was the most amazing spread I would ever see. It was great, but not quite as good as some such as the breakfasts at the Kirchbuhl in Grindelwald.

Rooms: The rooms, like the entire hotel, were comfortable, clean, and provided a feeling of coziness that was just right. The room - in fact the entire hotel - was devoid of clocks. This did contribute to a certain sense of sensory deprivation because it was so dark in the room once the lights were turned out for the evening. This only really mattered because in January when you need to be off the mountain by about 4 each afternoon, you do like to get started with your day on time. In some rooms, the noise from the Gortnergrat train starting up at 5:30 each morning also disrupts sleep.

One complaint we did have, and which we heard echoed by other guests, is that the temperature in the rooms and the common areas of the hotel was way too high. They really keep the heat cranked up, and the only way to get the room cooled down is to open a window. One really does not expect to go to a ski resort in the middle of winter and wake up each night drenched in sweat.

The National also needs to upgrade its WiFi service. Too many areas - including the rooms at the end of the hallways - had poor and intermittent internet service.

Overall, we had a good stay. For a ski vacation, it was close to perfect. It just wasn't the GREATEST as we had been told.

Room Tip: Try to get a room above the first floor (remember that the ground floor is floor zero). The rooms o...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank WDTVancouver_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Level Contributor
526 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
4 of 5 stars Reviewed February 2, 2013

Very highly recommended. The National is perfectly located across the street from the Sunnegga lift and a few minutes walk from the main train station and the Gornergrat railway station. A very high level of service begins as soon as you step off the train and the porter whisks you away in the electric taxi. Aylin at reception provided us with wonderful service throughout our stay. Rooms are very comfortable, if not opulent and most of them overlook the Matterhorn. The spa and indoor pool are beautiful. Breakfast is really good, but I recommend eating elsewhere for dinner, as there are so many great restaurants nearby. The lobby bar is the hub of activity for the whole place, and there is an enclosed cigar room just off the lobby. Really flawless service throughout the hotel. We would highly recommend the National for families and would not hesitate to return.

Room Tip: For Matterhorn views, the higher the better.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Waterloonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Ontario
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed February 1, 2013

The hotel National is a warm, friendly hotel with excellent service. It is very clean, the spa is amazing and the location is superb with immediate access to the Sunnega ski lifts. This is a terrific spot for families. Perfect Swiss hospitality! Thank you.

Room Tip: room 301 is a quad and is quiet with a great view of the Matterhorn.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 2, 2013

The hotel is very clean in fact spot less, our room was spacious and nice with a balcony view overlooking the Matterhorn. The ski room facility is a plus. The staff are very friendly , professional and they take an extra step to make u feel at home. The food is fantastic and every other day there was a theme night we specially enjoyed the champagne dinner night. The chiefs are Seriously skilled, creative both in terms of ingredients and presentation and the menus changes everyday.

The hotel is only 3 minutes away with the underground funicular railway to take you all the way to the Sunnegga (2,288 m. above sea level) and 5min walk to the train station and the main Street of Zermatt village which is definitely a plus.

We found the hotel staff to be very helpful especially Teresa from the front desk, she really made sure we are happy all the time. This is a 5 star hotel in terms of service and cleanliness. I would highly recommend the hotel for your stay in Zermatt.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rania_Ali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNationalZ, Leiter Front Office at Hotel National Zermat, responded to this review, January 6, 2013
Dear Rania

It’s me, Theresa, from the Hotel National Zermatt. I dearly want to thank you for your heartfelt comments and appreciate that you have taken your time to appraise our hotel.

Great, that you felt like home during your stay and that we could prepare you an unforgettable experience. We always try to welcome our guests with personal service at the highest level and it is our inspiration and motivation to bring a smile on their face. We have fun @ work and try to transfer this joy to our guests. The best reward we can imagine is to receive, at the end of the day, a comment like yours!

With warmly greetings from the entire Hotel National Team we want to take this opportunity to let you know that we are looking forward to prepare you unforgettable moments soon again!

Theresa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

Just stayed with my entire family during the Christmas week break. The rooms were traditional and charming.
The bathrooms were very modern and sparkling clean. The rooms have great views of the Matterhorn .
The best part of the hotel was the amazing food. Breakfast included a huge variety of delicious cheeses , breads,cereals, yogurts,and more. Dinners were beautifully prepared with so many courses and of such high quality ingredients. We were in truffle heaven !
The staff was so accommodating in every way.
There is a comfortable ski room with great boot warmers .
Skiing in zermatt was wonderful !

Stayed December 2012
Helpful?
2 Thank JH2312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Zermatt hotels
0.1 mi away
Schlosshotel
Schlosshotel
#10 of 110 in Zermatt
4.5 of 5 stars 694 reviews
0.2 mi away
Parkhotel Beau Site
Parkhotel Beau Site
#8 of 110 in Zermatt
5.0 of 5 stars 614 reviews
0.2 mi away
BEST WESTERN Hotel Butterfly
Show Prices
Show Prices
Show Prices
0.4 mi away
Europe Hotel & Spa
Europe Hotel & Spa
#7 of 110 in Zermatt
5.0 of 5 stars 422 reviews
0.1 mi away
Chalet Hotel Schoenegg
Chalet Hotel Schoenegg
#9 of 110 in Zermatt
5.0 of 5 stars 356 reviews
0.0 mi away
Hotel Alpenhof
Hotel Alpenhof
#13 of 110 in Zermatt
4.5 of 5 stars 340 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel National Zermat? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel National Zermat

Property: Hotel National Zermat
Address: Matterstrasse 39, Zermatt 3920, Switzerland (Formerly Hotel National)
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Zermatt
#10 Ski-In / Ski-Out Hotel in Zermatt
#15 Luxury Hotel in Zermatt
#15 Spa Hotel in Zermatt
#21 Romantic Hotel in Zermatt
#37 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel National Zermat 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
WITH US... ...you reach within 20 footsteps the fastest ski lift - within 3 min it takes you up to the first slopes (immediate connection to all neighbouring skiing areas) ...you can experience a level of service that will astound you ...you can enjoy a panoramic view every morning - all 54 of our rooms have a south-facing balcony, 41 of which offer an unimpeded view of the Matterhorn ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Travelocity, Hotwire, Odigeo, World Independent Hotel Promotion, HRS and Agoda so you can book your Hotel National Zermat reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
National Hotel Zermatt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing