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“Great week in Zermatt” 5 of 5 stars
Review of Hotel National Zermat

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Hotel National Zermat
Ranked #22 of 110 Hotels in Zermatt
Certificate of Excellence
London, Ontario
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great week in Zermatt”
5 of 5 stars Reviewed February 1, 2013

The hotel National is a warm, friendly hotel with excellent service. It is very clean, the spa is amazing and the location is superb with immediate access to the Sunnega ski lifts. This is a terrific spot for families. Perfect Swiss hospitality! Thank you.

Room Tip: room 301 is a quad and is quiet with a great view of the Matterhorn.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 reviews from our community

Traveler rating
    153
    44
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 2, 2013

The hotel is very clean in fact spot less, our room was spacious and nice with a balcony view overlooking the Matterhorn. The ski room facility is a plus. The staff are very friendly , professional and they take an extra step to make u feel at home. The food is fantastic and every other day there was a theme night we specially enjoyed the champagne dinner night. The chiefs are Seriously skilled, creative both in terms of ingredients and presentation and the menus changes everyday.

The hotel is only 3 minutes away with the underground funicular railway to take you all the way to the Sunnegga (2,288 m. above sea level) and 5min walk to the train station and the main Street of Zermatt village which is definitely a plus.

We found the hotel staff to be very helpful especially Teresa from the front desk, she really made sure we are happy all the time. This is a 5 star hotel in terms of service and cleanliness. I would highly recommend the hotel for your stay in Zermatt.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rania_Ali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNationalZ, Leiter Front Office at Hotel National Zermat, responded to this review, January 6, 2013
Dear Rania

It’s me, Theresa, from the Hotel National Zermatt. I dearly want to thank you for your heartfelt comments and appreciate that you have taken your time to appraise our hotel.

Great, that you felt like home during your stay and that we could prepare you an unforgettable experience. We always try to welcome our guests with personal service at the highest level and it is our inspiration and motivation to bring a smile on their face. We have fun @ work and try to transfer this joy to our guests. The best reward we can imagine is to receive, at the end of the day, a comment like yours!

With warmly greetings from the entire Hotel National Team we want to take this opportunity to let you know that we are looking forward to prepare you unforgettable moments soon again!

Theresa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

Just stayed with my entire family during the Christmas week break. The rooms were traditional and charming.
The bathrooms were very modern and sparkling clean. The rooms have great views of the Matterhorn .
The best part of the hotel was the amazing food. Breakfast included a huge variety of delicious cheeses , breads,cereals, yogurts,and more. Dinners were beautifully prepared with so many courses and of such high quality ingredients. We were in truffle heaven !
The staff was so accommodating in every way.
There is a comfortable ski room with great boot warmers .
Skiing in zermatt was wonderful !

Stayed December 2012
Helpful?
2 Thank JH2312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, United Kingdom
Level Contributor
78 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed October 17, 2012

A last minute booking into this hotel and I mean last minute lead to a great experience. The hotel is well located in Zermatt as most are with it being a walking only town. The room was excellent and the service outstanding. I would not hesitate to stay in this hotel again when in Zermatt. The value of the last minute deal was also outstanding for Switzerland!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank riverlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whangarei, New Zealand
Level Contributor
192 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed September 24, 2012

This hotel is clean , comfortable and has good service. The beds and pillows are good and the bathrooms are clean an modern. Loved the balcony overlooking the pretty little town.The staff are helpful and friendly. We really enjoyed our stay.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Angus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNationalZ, Team Hotel National Zermatt at Hotel National Zermat, responded to this review, October 2, 2012
Dear LeanneL,

we thank you for taking your time writing this kind feedback!
We are happy reading that our services and facilities met your expectations. We hope getting the chance to welcome you again here in our Hotel National Zermatt very soon and, by then, surely be able to exceed your expectations.
Until then we wish you all the best and remain, with greetings back to New Zealand

Your Hotel National Zermatt Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Italy
1 review
5 of 5 stars Reviewed September 22, 2012

I stayed at the National for about a week. The room was comfortable and clean. You find wine and fresh fruit when you arrive, and a lot of other sweet things (there was even a welcome message on the door on the day of arrival...).
All employees very kind, polite, and clever. Superb restaurant, with a good choice of fine food (mostly Walais-inspired), and of course a wonderful beer at the bar. If you like to smoke, there is a quiet and elegant 'fumoir' in the bar area.
The hotel is very close to the railway to Gornergrat, but you hardly notice the sound of the train running.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank HarlyMendoza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whangarei, New Zealand
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed September 17, 2012

This hotel has good rooms and bathrooms, comfy beds and good pillows. Lovely to have a balcony big enough to relax on after a busy day. Breakfast was excellent, dinner okay (we were with a group with a set menu). The staff are friendly and helpful. I would happily stay here again. We loved the flowers, it is a beautiful place.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank leanne l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel National Zermat

Property: Hotel National Zermat
Address: Matterstrasse 39, Zermatt 3920, Switzerland (Formerly Hotel National)
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Zermatt
#11 Ski-In / Ski-Out Hotel in Zermatt
#16 Spa Hotel in Zermatt
#16 Luxury Hotel in Zermatt
#21 Romantic Hotel in Zermatt
#37 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel National Zermat 4.5*
Number of rooms: 54
Official Description (provided by the hotel):
WITH US... ...you reach within 20 footsteps the fastest ski lift - within 3 min it takes you up to the first slopes (immediate connection to all neighbouring skiing areas) ...you can experience a level of service that will astound you ...you can enjoy a panoramic view every morning - all 54 of our rooms have a south-facing balcony, 41 of which offer an unimpeded view of the Matterhorn ... more   less 
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Also Known As:
National Hotel Zermatt

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