We arrived at the hotel after flying from Vancouver to London to Geneva and then taking the train from Geneva to Visp to Zermatt. Needless to say, we arrived at the hotel a tad on the tired side.
We had booked a room for two people, but arrived with three. Coming from North America, we were used to having the option of adding an extra cot or rollaway bed to our room for a surcharge.
But arriving at the hotel, we were immediately yelled at by the front desk. "Yelled at" is an understatement. I was berated for 10 - 15 minutes, notably on how angry the person at the front desk was. I was belittled, and made to feel inconsiderate and stupid because I had booked a room for two and arrived with three. I felt so embarrassed and horrible that I was brought to tears after the yelling had subsided. And then was scoffed at and told not to cry.
I understand that the hotel is quite small. Having stayed here, I see that it would be difficult to add a cot or rollaway bed. However, there is a polite and professional manner to say so. The person at the front desk has stated that we were not the first, and won't be the last, people to arrive with unannounced extra persons. I feel like this person had simply taken out all her anger and frustrations from all these past and future patrons and directed it all at me.
This experience has unfortunately tainted my visit to Zermatt and Switzerland overall. What happened to the Swiss being fair and neutral?
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- Also Known As:
- Le Petit Zermatt
- Hotel Le Petit