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“Fabulous Hotel Alex”
Review of Resort Hotel Alex

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Resort Hotel Alex
Ranked #16 of 110 Hotels in Zermatt
Certificate of Excellence
Reviewed March 2, 2014

This is a hidden gem in the world of big impersonal hotels. Fantastic quality of accommodation together with a magnificent restaurant. We stayed over half term in February 2014 and the hotel was full but there was a multitude of staff and the service was excellent. You cannot beat the location right next to the Gornagratt mountain railway. From breakfast to the top of the mountain in 30 minutes......in style! The bar is of course the focal point and is so cosy with its log fire a secluded areas to bury yourself into with a perfect cocktail. The food is gourmet style without question. The new boot room with individual heated lockers is a free bonus. I would certainly recommend this hotel which hides away from the Main Street to anyone who enjoys high quality with a cosy friendly unobtrusive atmosphere. We will be back!

Room Tip: Book direct with the hotel. Junior suites are more expensive but if you plan to spend time in your r...
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  • Stayed: February 2014, traveled with friends
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Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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270 - 276 of 613 reviews

Reviewed February 26, 2014

Only went to the Alex [where I have previously stayed] for a drink with friends.
The bar is an amazing room but the service is poor.... unless you are a resident well known to the bar staff.
A row of bar-side seats made it almost impossible to be seen by the inattentive bar staff when trying to order. Eventually one of our party got served but the wrong order of drinks appeared.
Lovely place to sit but very pricey and who needs this standard of service.

  • Stayed: February 2014, traveled with friends
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1  Thank Keith I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014

Great location, service and food. The Swiss love it so its a good sign! Looking forward to future visits! Wonderful location and excellent base for skiing visits. Love to go back in the summer and walk in the area!

Room Tip: Ask about higher rooms with balcony!
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  • Stayed: December 2013, traveled on business
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Thank davidnhornby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014

Spent Xmas and New Year at the Alex again, absolutely wonderful. The staff and owners are so friendly,it's just like coming home. Decor is very Swiss,cosy warm with lots of little seating areas. And the food is amazing, need to ski to keep the weight down. From Gustav, the barman,very important, to Alejandro, the concierge/ doorman/porter/maintenance man/ and quiet possibly the cook,as he does everything else, you can't fault them. Maybe that is why the same faces appear year after year,when the are newer more modern hotels in Zermatt now, but you can't replicate the atmosphere,well done.

Stayed: December 2013, traveled with family
Thank Blackfish365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2014

An eccentric over the top fabulous nook in zermatt. The bar and decor at the Alex are not to be missed.
We only went for drinks on a recommendation as we were booked elsewhere but I will def go again next time. Love it!

  • Stayed: December 2013, traveled with friends
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1  Thank Nell D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2014

Zermatt as a beautiful and charming village nestled in the alps. All travel within Zermatt is either being electric or horse drawn meaning there is not an ounce of smog in sight - a lovely change from my daily trips into London.
I have been going to the Hotel Alex for countless years and recently took a short break to Zermatt with my family in December. The location of the hotel the is great, just a short walk away from the train station,close to the nearby shops and ski hire with a short walk to the trains taking you to the slopes.
The hotel provides a lovely warm and relaxed atmosphere, with the classic dark wood decor and roaring fires. The rooms are a nice size, the bathrooms clean and the views from my own room were beautiful.The rooms are services twice a day which was a plus for me being a little on the messy side! The food in the restaurant is great and every night different, I can especially recommend the dessert buffet!
The Spa in the hotel is wonderful and a nice treat if you have the time to spare.
The staff were always helpful and the family who run the hotel are charming and welcoming.

  • Stayed: December 2013, traveled with family
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Thank Charlotte Elois... Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2013

We spent 2 nights here the end of September 2013. The hotel is very charming. The staff was quite friendly. And the location was superb. Most of all we loved our room. It had a large living area, a nice sized bedroom, and a fantastic bath, complete with a Jacuzzi tub. (We were traveling with a tour group and most of the hotels in which we stayed only had showers, so this was a wonderful treat for my wife.) And there swimming pool is really great - like being in an indoor grotto. Overall, one of the nicest hotels we stayed at.

  • Stayed: September 2013, traveled as a couple
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Thank SC_Traveling_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Resort Hotel Alex

Address: Bodmenstrasse 12 | 3920 Zermatt, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Zermatt
#13 Family Hotel in Zermatt
#14 Spa Hotel in Zermatt
#42 Romantic Hotel in Zermatt
Price Range: $297 - $659 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Resort Hotel Alex 4.5*
Number of rooms: 84
Official Description (provided by the hotel):
Popular Valais Hotel in 5-story chalet built of stone & natural wood, with side courtyard & abstract-art mural on front. ... more   less 
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Also Known As:
Alex Hotel Zermatt

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