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“Cozy Little Swiss Chalet, Great Hospitality!”
Review of Hotel Romantica

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Hotel Romantica
Ranked #43 of 109 Hotels in Zermatt
Certificate of Excellence
Scottsdale, Arizona
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Cozy Little Swiss Chalet, Great Hospitality!”
Reviewed August 20, 2014

Hotel Romantica is family owned and operated. They really make the effort to know their guests and treat them like family. There are only a handful of rooms, and the two we had were both newly renovated, modern and nice, but the hotel had the feeling of an old chalet. The staff were very warm and gracious. The included breakfast was a nice bonus! We visited during the weekend of Swiss National Day and witnessed a great celebration with alphorns, singers, musicians, and even a herding of the goats! The weather was rainy, and visibility of the Matterhorn was poor, but the staff kept checking the weather cams for us and tried to advise us the best time to take the train to Gornergrat to try to get a view. If I return to Zermatt, I would definitely make it a point to stay here again!

Room Tip: Ask for one of the newly renovated rooms.
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  • Stayed August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
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  • Italian first
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English first
Oslo, Norway
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 9, 2014

My wife and I stayed a few days in this wonderful place in Zermatt in July. We had booked a standard room, which appeared not to be the biggest room, but very nicely up to date refurbished and in excellent condition. The bed and linen was very comfortable and we slept like angels. The staff was very polite and went out of their way to make our stay a pleasant one. It was interesting to see the beautiful garden in front of the hotel and how tourists came all the time to make photographs from it.The breakfast was very good and we especially liked that they served coffee, tea, or hot chocolate at your choice at the table. Zermatt is a truly spectacular place, and we went on long walks in the mountains every day, and we therefore appreciated to be able to make a cup of tea in the room when we came back from our walks. At last we should also mention that the hostess made us feel completely at home, and we will definitely come back to Romantica again!

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Trolly2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 6, 2014

I am reluctant to write a bad review of any establishment as I don't believe someone intentionally sets out to upset a customer. In this instance I found the owner would go out of her way to cater for European clients and we didn't fit into that category our presence appeared to be incidental. I asked if we could have some coffee in our room and I was told in no uncertain terms that it is not supplied here. I can't understand why this would be the case, it's not that expensive surely? The room is very small so if you have two large suitcases you will struggle with room. The bottom line is you pay 5 star prices for a 3 star establishment and my wife and I were very disappointed with our stay there.

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Gavin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, B.C.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 24, 2014

Really did not want to write this as this little secret 'hideaway' is just so special. The owners, the pets (dog and cat), the location, the value (for the non Swiss currency types!). Stayed here for a few days in October 2013. The weather was perfect and returning to this little haven after a day of hiking on the slopes of the Matterhorn was pure bliss. Little concerned about Zermatt overall though as construction seems to be going amok! My third visit to this unique town over a 45 year period!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vancouver_B_C_David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 10, 2014

Me and my partner stayed at this hotel for 5 nights and we can genuinely say that the friendliness and helpfullness of the owners and staff at the hotel romantica enhanced our experience of Zermatt and we feel very lucky to have picked this hotel for our trip.
As for the hotel itself, a traditional but modern, cosy, clean, very welcoming swiss chalet in a great location just off the main street. It has a nice little bar and seperate breakfast room, in which they serve a very nice breakfast every morning.
I highly recommend that anybody planning a trip to Zermatt should pick The Hotel Romantica for their stay as Michelle and Thor (the owners) will go well out of their way to ensure you are not dissapointed.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobinVincentMason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Markle, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 26, 2013

This bed and breakfast was the most beautiful place we stayed during our trip through the Swiss Alps. Nestled at the foot of a mountain with the Matterhorn in the distance, Hotel Romantica will not disappoint! The owners were wonderful and so hospitable. They spoke impeccable English and were able to converse with us about some of the local traditions and ways of life in Switzerland. The owner plants all the beautiful flowers that surround the property. They were stunning! My husband and I have been planning this trip for 34 years and it was well worth the wait. The old world charm far exceeded our expectations. We booked this hotel online after reading reviews from previous guests. We loved the fact that this property was situated away from the busy streets of Zermatt. Although cars are not permitted in Zermatt, we felt the location added to the charm. The breakfast was delicious and filling which allowed us the opportunity to eat hearty and skip lunch. Zermatt was our last stop before heading back to the United States and what a wonderful way to end our dream vacation!

Room Tip: I would imagine that all the rooms have a great view since there are few rooms in this hotel. Our ro...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hoosiers1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 13, 2013 via mobile

This is a very nice hotel located one block of the Main Street of Zermatt. It is very near all of the attractions, restaurants and within easy walking distance of the train station (unless you're the type that packs several suitcases per person. Cabs are readily available). Turn right at the sign for The Cave bar and you'll be there.

The rooms were nice and similar to hotels in the US with king size beds, flat screens and big bathrooms. Our third floor balcony looked out over the town center and nearby mountains.

There was a nice breakfast room included with cereal, fruit, croissants and other breads, yogurt, juices, your choice of coffees and teas and probably more things that I didn't have.

It is an independently owned business, which I like,and comes with the warm personal attention of the owners and management. We received first rate suggestions for restaurants, hikes, and other attractions. Michelle and Thor were more than happy to pull up the web cams and suggest the best way and time to view the Matterhorn depending on the day's weather.

I have a 4 star on location only because it is up a steep hill. It wasn't an issue for us but some people may not like it.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ScreenNamesAreDummm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Romantica

Property: Hotel Romantica
Address: Chrum 21, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites
Hotel Style:
#20 Romantic Hotel in Zermatt
#55 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Romantica 3*
Number of rooms: 15
Official Description (provided by the hotel):
Hotel Romantica is a cosy, small and romantic hotel with a centrally, yet quietly location just 50 meters off the main street in Zermatt, Bahnhofstrasse, where you find a broad selection of restaurants and shops. ... more   less 
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Also Known As:
Romantica Hotel Zermatt

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