Zermatt is a crowded little village at the foot of the Matterhorn. I had checked out the reviews prior to coming here with our tour group and sent an email to the hotel requesting a room on an upper floor overlooking the garden at the rear of the hotel. The hotel replied that they would do their best to accommodate my request. Sure enough when we arrived we were given a room on the 4th floor overlooking the garden with the added bonus of a great view of the Matterhorn. The staff here were extremely helpful. The breakfast buffet was good and the people working at the buffet went out of their way to be helpful. They had a sign up that said the had porridge but when my wife inquired about it they apologized and said when they had large groups they didn't have porridge. My wife smiled and said that she understood. Our tour guide asked about it and was told the same thing. It was no big deal but a little while later the server came out with a bowl of porridge for my wife. We were extremely happy! That is customer service.
I would recommend the Pollux to anyone visiting Zermatt especially if you can get a room overlooking the garden. What a view!More
- Free Wifi
- Breakfast included
- Visit hotel website