Because our favorite hotel in Zermatt was fully booked, we looked for other options. This hotel was able to accommodate us (three rooms) and in their e-mail offer, it stated I could either call or e-mail back to confirm the booking. It has a four star rating and the opening hours was not stated in the hotel website nor the e-mail offer. I wanted to confirm and called at around 11pm local time. I was greeted by a horrible person (receptionist maybe?) who nastily said, "Do you know what time it is?" I replied if I was calling the hotel (maybe I had a wrong number) and the lady responded, "Yes, this is the hotel and it's a four-star hotel!" With that I replied that this service is not what I'd expect from a four-star hotel and the lady responded that it's already 1:00 am local time, a complete nonsense since I was calling within Switzerland in the same time zone. After this experience, I cancelled our hotel reservation and found another place.
- Official Description (provided by the hotel):
- The charming 4-star Romantik Hotel Julen is situated just 10 - 15 minute's walk from the mountain lifts and the railway station. The three story Superior Romantik Hotel Julen offers 32 cosy chalet-style rooms in a refreshingly young alpine style. The rooms are equipped with flatscreen cable TV, free WLAN, a Nespresso coffee machine and a private balcony or terrace. The bathroom has a hairdryer, free cosmetic products and bathrobes. Relax in the three-storied Julen SPA. A large selection of massages and wellness therapies can be booked. Wellness enthusiasts can also use the Alpenhof SPA free of charge. Dine Around in the Tradition Julen: Half-board guests can have the best of both worlds and have the 5-course selection menu either in the Romantik Hotel Julen or at the Hotel Alpenhof. Those who prefer "A la Carte" can enjoy local specialities in the traditional Restaurant Schäferstube restaurant or they can enjoy delicious dishes at the Restaurant Julen. The Julen Lounge is a great place to meet for pre or after dinner drinks. Every Wednesday during the high season the family run business offers you a free visit to their herd of black nose sheep. ... more less
- Reservation Options:
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- Also Known As:
- Romantik Hotel Zermatt