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Reviewed July 18, 2014

After three years without going to Europe, we finally got back to Zermatt and the Europe Hotel in June. This is the 6th or 7th time we have stayed there. It is a home away from home for us. We were there for 8 nights. The hotel has two sections, the traditional Swiss section, which was the original hotel, and a very modern section, which was built and opened a few years ago. We always stay in the traditional section on the 3rd or 4th floor with a room facing south with direct view of the Matterhorn. The hotel is located 5 minutes walk from the main street in Zermatt and ten minutes walk from all the different alpine transport, so it's very conveniently located; at the same time, it is set in a nook beyond the street so that there is no noise whatsoever. No one walks by, no electric carts go by. It's incredibly quiet. The view on the Matterhorn is spectacular. The rooms are a good size and very well designed. A landmark of the hotel is its cuisine. We always take demi pension. We have traveled extensively and the Europe's breakfast is our favorite in the world. Dinners are a fixed menu with five courses, but the kitchen is always willing to prepare substitute dishes is something isn't what you want. The food is always extremely good and sometimes it is out of this world. The chef is extremely willing to adapt menus for food restrictions. We are both lactose intolerant. We let the hotel know this a week in advance. The chef had lactose free products purchased for us: milk, butter, yogurt, mozzarella cheese, cream, etc. Every morning at breakfast, as soon as they saw us, the waitresses brought these products to our table. In addition, the chef would come out and review the evening's menu with us to tell us the adjustments he was going to make and seek our approval. Thus we were able to eat without worry the whole time. The bar area is very welcoming and fun for before and after dinner. There is a beautiful Wellness Center below ground and we used the whirlpool pool every day. it was incrediibly relaxing and soothing. The staff at the front desk are very helpful. And lastly, there are the owners, the Julens: Rudi and Marianne, and now their daughter Corinne -- they are totally hands on, manage every detail of the hotel, are there every day, and are very thoughtful to all their guests. We can't recommend this hotel highly enough.

Room Tip: Our vote is for the traditional wing of the hotel, 3rd or 4th floor, corner room, facing south.
  • Stayed: June 2014, traveled with family
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Thank luv2travel19941953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2014

Stayed here one night in Zermatt. Receptionists were very friendly, checked me in without any problems, showed me around the hotel and then showed me to my room. Explained the amenities in the room and wished me a pleasant stay. The hotel is decorated very nicely and the breakfast spread is out of this world. The staff made me feel welcome and assisted me with any questions I had. I would recommend this location and would come back myself!

  • Stayed: July 2014, traveled solo
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Thank SwissTravler09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

I will Second to Aneks,Owner picked up us from train station & we did not know he is the owner.Very large & Clean rooms with excellant service from very friendly staff.Breakfast was ecxcellant.You can see Mateerhorn from your room on a clear day.

  • Stayed: July 2014, traveled with family
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1  Thank guide73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2014

Stayed here for 2 nights. Took the cheapest room, but I was pleasantly surprised at how nice it was. Spacious. Calm, and with a beautiful view over the village. Breakfast and dinner were excellent, and the staff was very friendly.

  • Stayed: July 2014, traveled with friends
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Thank Jimpulcrano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

We were picked up at the train station by the owner (we didnt know he was the owner until we got to the hotel). pickup from the train station can be arranged by calling the hotel or emailing them your train timings. The room was with a view of the matterhorn and very comfortable. the bathroom was large for swiss standards. The staff (every staff) was so so so friendly and ready to help and the owner is also always around to help out with whatever you want. The bar area is very nice and very warm and welcoming. Staying here was like staying at your best friends house and we loved it so much. The breakfast was one of the best weve had in europe. I wouldnt even research another hotel if i ever came back to zermatt

  • Stayed: April 2014, traveled as a couple
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4  Thank ineedsoftbeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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