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“Beautiful Hotel”

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Hotel Mont Cervin Palace
Ranked #17 of 110 Hotels in Zermatt
Certificate of Excellence
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Beautiful Hotel”
Reviewed August 12, 2013

We spent several nights in this lovely hotel and found it to be wonderful. Our room was newly renovated and had very updated amenities. It was very comfortable. The dining room was excellent and we enjoyed our breakfasts and a wonderful dinner. The hotel is located within an easy walk to most places and there were nice shops and restaurants nearby. We would definitely stay here again.

Room Tip: Ask for a room with a view of the Matterhorn.
See more room tips
  • Stayed July 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 33158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, August 25, 2013
Dear Tripadvisor member,

Thank you very much for your positive feedback which motivates us and our team to continue to focus on quality features, amenities and services. We are delighted to hear that you passed an enjoyable time with us and that you consider of coming back.

Until then, we send you sunny greetings from Zermatt

Kind regards

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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474 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
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English first
Switzerland
Level 4 Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 31, 2013 via mobile

We had stayed in this hotel a few years ago before its renovation and had already been very impressed by the quality of the service and the attention put into making us feel at home and welcome.

The renovated upgraded room we received 401 was absolutely outstanding in all areas. Elegance, technology, size, comfort and its view on the Matterhorn. With our own balcony, dressing room, elegant wooden floors, rainfall shower, 2 TV screens, separate living room with its couch, dining table, Nespresso coffee machine and complementary non alcohol drinks we couldn't find anything missing.

Fresh fruit and a hand signed welcome card were waiting for us on our arrival. Also we were invited for a welcome drink on the next evening were we were personally welcomed by the hotel manager and his wife. Delicious appetizers were served by very friendly staff speaking all kinds of languages.

Spa treatment was fantastic and the heated outside pool remains a high point.

So what was wrong? Well the orange juice at breakfast could have been better... But other than that, I cannot remember.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikudu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, August 3, 2013
Dear Tripadvisor Member,

Thank you so much for your detailed comment about our facilities and services. We are very pleased to see that they found your approval (except for the orange juice, which we certainly will take care of) and that you enjoyed your time at our hotel. The weekly welcome cocktail is always a nice opportunity for us to meet you, our valued guests, in person and to live our credo “Hospitality by heart”.

So hopefully we shall have the pleasure of welcoming you back soon to Zermatt and the Mont Cervin Palace.

Kind regards

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Level 6 Contributor
133 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed July 28, 2013

This is one of the oldest hotel in Zermatt but they have managed to keep the rooms up to date with a mix of contemporary bathroom styling and more traditional furniture in the newly renovated wing. Front desk staff is super friendly and can accommodate any requests, transfer from the welcome car park up to the hotel is seamless (zermatt is a no car town).
Spa/Pool area looks a bit dated but it's clean and the staff there is also very friendly.
Overall a good hotel and not as flashy as some newer properties like the Omnia or the Firefly but with better location.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sebmtb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, July 30, 2013
Dear Tripadvisor Member,

We very much appreciate you taking the time to write this motivating comment. We always strive to doing “one step more” for our guests in order to create a memorable experience and are glad to see that you enjoyed your time at our hotel.
We are very much looking forward to welcoming you back soon and hope to be able to create more enjoyable moments for you.

Kind regards

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loudon, Tennessee
Level 6 Contributor
110 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed July 5, 2013

This hotel is in a great location in Zermatt. Try room 501. The view of the Matterhorn and the main street are perfection. The grill has excellent food with super service. Leave room for the chocolate soufflé. Nice buffet breakfast.

Room Tip: Guarantee you can't beat room 501
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank greg h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, July 26, 2013
Dear Tripadvisor Member,

Thank you very much for your positive comment about our hotel. We are happy to see that you had an enjoyable stay with us and approve of the food and service quality. Your feedback shows that we live our credo “one step more” successfully. It was our great pleasure to welcoming you to our hotel and look forward to see you back in the near future.


Kind regards


Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 4, 2013

The hotel is for a lovely stay with friendly and courtious staff.The spa and swimming pool are fantastic.Breakfast has enormous choices to satisfy every guest.Restaurants are nice.In short,well worth the money charged for a memorable stay in Zermatt.
ANIL

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AKS55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, July 26, 2013
Dear Anil,

We very much appreciate your motivating feedback. We are always very pleased to forward compliments to our staff, because it motivates them to continue this way and it shows a lot of gratitude for the nice work done.

We are delighted to hear that you spent an enjoyable time at the Mont Cervin Palace and hope to welcoming you back some other time and to spoil you again. In the meantime we wish you a nice summer.

Kind regards

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 23, 2013

This hotel offers the lovely alpine charm with some of the opulence you would expect in Zermatt. It is located a stone's throw from the station and it is in the middle of all the action. I stayed in an attic room which was very atmospheric and cosy with its timber cladding. The room was a bit too hot for my liking and the air conditioning didn't seem to work very well, so I had to keep the windows open throughout the night. The bathroom was wonderful with a whirlpool bath tub, rain power shower and double sinks. The room was cleaned every day but the minibar wasn't restocked even once during my 3 day stay, which must have been an omission. The food in the restaurants was quite good, however, the breakfast was not up to usual Swiss standard, with limited options. The Swiss wines on offer were not quite as good as one would expect. The hotel has a cigar area. The smoke from this area is spread across the ground floor through the airconditioning which makes your eyes water. The spa area with in and outdoor pools looks amazing, but I didn't have the chance to try it out myself. The hotel has a lovely outdoor bar/dining area which is a real sun trap in the afternoon. I'd definitely consider staying here, next time I go back to Zermatt.

Room Tip: The attic rooms are very nice, but they can get quite hot in the summer.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hvatka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, July 27, 2013
Dear Tripadvisor Member,

We very much appreciate your constructive and detailed feedback. We always strive to provide an attentive service, best quality products and facilities and have used your comments in regards to the minibar servicing, the breakfast and the cigar lounge ventilation as a reason of review and improvement. Our rooms though are not equipped with an air-conditioning and we use, as you already did, our “natural air-conditioning”.

Although your experience was not perfect, we really hope to have the pleasure of welcoming you back to our hotel and to show you that we can do better.

Best regards

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
athens
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 20, 2013

I' be been there at March 2013 for a three days trip with my family (2 adults and 2 kids 6years old).
We shared a suite which was a free upgrade. The location of the hotel is perfect. Really in a down town point.
The hotel offers full ski equipment and a very professional concierge service.
There is a fantastic swimming pool and spa area in this hotel.
Breakfast is very nice which offers a lot of choices.
Restaurants of the hotel are really nice.
Concerning the price of the hotel, is really expensive but whenever you decide to visit Switzerland you have to forget your money...

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alexandrosAthens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeilerHotelsZermatt, Geschäftsführer at Hotel Mont Cervin Palace, responded to this review, July 27, 2013
Dear Alexandros,

We have been reading with great pleasure that you enjoyed your family holiday at our hotel. Your comments about the facilities and services prove that we are working into the right direction to create a memorable stay for you as our guest.

Therefore we hope to welcome you back to our hotel for your next stay in Zermatt and wish you in the meantime a lovely summer.

Kind regards

Karin & Kevin Kunz
Management / Hosts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Mont Cervin Palace

Property: Hotel Mont Cervin Palace
Address: Bahnhofstrasse 31, Zermatt 3920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Zermatt
#7 Romantic Hotel in Zermatt
#13 Luxury Hotel in Zermatt
#15 Spa Hotel in Zermatt
#26 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hotel Mont Cervin Palace 5*
Number of rooms: 150
Official Description (provided by the hotel):
International Hotel in six-story traditionally Swiss building located in village center. ... more   less 
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Also Known As:
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel

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