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“Excellent choice”
Review of Hotel Alpenhof

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Hotel Alpenhof
Ranked #16 of 109 Hotels in Zermatt
Certificate of Excellence
New York City, New York
Level Contributor
72 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“Excellent choice”
Reviewed March 21, 2012

My husband and I have been going to Zermatt for the past 18 years. Almost every time we have stayed at the Alpenhof.The hotel can best be described as "elegant chalet" I think. Once we stayed at the Grand Hotel Zermatterhoff but I found that hotel to be a bit soulless.One of the chief selling points of the Alpenhof is the excellent food in the restaurant. A 5 course dinner is included in the price as well as an extensive breakfast. You are an easy walk to the main street and the Sunnegga/Rothorn train is a 2 minute walk in the morning. Yes, I am definitely tempted to stay in one of the sexy new hotels that have been built, but they don't offer dinner and that is important to me. The hotel has wonderful service from all the employees and lovely ambiance. That, along with the exceptional food, keep us going back year after year.

  • Stayed March 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Helpful?
2 Thank goodtrips01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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410 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 10, 2012

Stayed with friends and teenage boys. Had a wonderful time. Great location, wonderful rooms, and extremely friendly staff. Great breakfast (we didn't do HB). Wonderful spa. Will definitely come back.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
2 Thank erezshac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 9, 2012

Great hotel, great location (100mts. For the sunnega lift). Very good service/ NICE SPA...... Very happy

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexaNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 2, 2012

The hotel is very well located, at 5 minutes walk from Sunnegga ski train and 10 minutes from the railway station. Rooms are wide and well furnished and decorated, with balconies having a Matterhorn view, which is praticularly stunning at dawn. The service is very good and the restaurant is high level, though there is not much choice in the menu for half boarders (two dishes per course and one dessert only in addition to ice-cream, not home made, and cheese). The Swimming pool is small and so is the relax area around, the water is chilly and there is a disputable naturist area in the sauna and external hydromassage, where naked oldish people wander around, without any privacy both for them and for the not naturists. The only thing which do need improvement is the general heating of the hotel and of the rooms: heat is absolutely unbeareable and is totally out of the guests control. We slept badly because of it and we were lucky not to catch a cold or flu when after having dressed up for ski at 30°, we went out all sweat at - 7° morning freeze.

Room Tip: Ask room with Matterhorn view
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  • Stayed February 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Picasso68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edinburgh
Level Contributor
502 reviews
179 hotel reviews
common_n_hotel_reviews_1bd8 469 helpful votes
Reviewed February 14, 2012

I booked this hotel mainly for its location. Wanted to be as close as possible to transport to get us up the mountain as I hate having to walk any distance in ski boots. This hotel has an excellent location just about 2 mins easy/flat walk to the entrance of the Sunnegga train. The hotel is also walkable to the Gonergrat (about 5-6 mins) but you can also take the hotel taxi or another taxi if you don't feel like walking that far in ski boots.

The hotel also has a good basement ski room with private lockers to store your skis & where your ski boots are warmed overnight.

Staff are all absolutely delightful. Friendly, efficient, polite. We were on half board and found dinner quality to be very good (particularly enjoyed the cheese selection each night).

We had requested a quiet room and got one. there wasn't a sound to be heard during the night which was excellent. We slept very soundly. Our room also had a balcony but we didn't use it. There is a lovely "spa" smell around the corridors of the hotel which is pleasant and noticeable every time we stepped out of the lift.

Decoration is a little "quirky" eg instead of flowers/plants on tables in the lounge/bar area there are little fabric bags stuffed with cotton wool & wire. Overall decor wasn't really to my taste but everything was spotlessly clean and everyone was so nice, that we just overlooked the quirkiness.

A lovely indoor heated pool with loungers around it was a bonus and nice to relax in after removing the ski boots at the end of the day. There is also an outdoor hot tub which I had intended to use but never got round to. The sauna/steam room area (which also looked nice) has a compulsory nudity code. I never got round to getting any treatments in the spa but they seemed very popular with other hotel guests.

The hotel was busy the week we were there. Most guests were swiss, french or german. Mainly couples but a few large groups and some families too.

This is a really good base for a skiing holiday. It was so cold the week we were there that we were actually pleased that we were staying half board and didn't have to venture out at night.

A really enjoyable base for a skiing holiday in Zermatt and one that I'd recommend.

  • Stayed February 2012, traveled as a couple
    • Value
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Helpful?
Thank dee090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saudi Arabia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 10, 2012

Love it! Worth every penny ;) perfect location (river and mountains view) ... Romantic N Cozy! I'd recommend it to all honeymooners ;) Jaccuzzi in the middle of the room ;)

  • Stayed January 2012
    • Value
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Helpful?
1 Thank Warners S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sion, Switzerland
Level Contributor
266 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
Reviewed October 17, 2011

This is a perfect managed hotel whith caracter and the typical swiss spirit you can expect in such a destination.The owner and his wife mostly eat at dinner in the restaurant, which we found appreciable. We experienced the whole staff as nice and professionnal.
I spent four nights there, two with my fiancée and two on my own because of a business workshop.
Other advantages of the "Alpenhof": an impressive restaurant, mostly good food, a reasonnable choice at breakfast, the quietness offering a perfect sleeping and a sufficient spa area with an marvellous outside jacuzzi you will enoy in case of bad weather. In top of that, the piano bar offers an excellent choice of drinks and a delicious atmosphere.
No doubt that the house guarantees an enjoyable stay for everyone who are looking for a traditionnal and cosy atmosphere.
If you are looking for a house providing fitness amenities or a hotel located directly at the main pedestrian street, you have to choose another house.
All in all, this is a good alternative for those who don't want to spend too much by choosing a five stars house.

  • Stayed September 2011, traveled on business
    • Value
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Helpful?
Thank Olympicchampion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Alpenhof

Property: Hotel Alpenhof
Address: Matterstrasse 43, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool
Hotel Style:
#11 Ski-In / Ski-Out Hotel in Zermatt
#13 Luxury Hotel in Zermatt
#14 Spa Hotel in Zermatt
#27 Romantic Hotel in Zermatt
#30 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Alpenhof 4.5*
Number of rooms: 62
Official Description (provided by the hotel):
The family run Hotel Alpenhof lies in the center of Zermatt in a sunny, quiet location. The cable car Sunnegga, which access the ski slopes and hiking area, is directly across from the hotel and the train station and Gornergrat railway are just 5 minutes' walk away. The 5 floor Hotel Alpenhof offers 62 comfortable rooms, most of which have their own balcony. The rooms are equipped with bath/WC, minibar, telephone, radio, Wi-Fi, cable TV, safe and a cozy seating area. Look forward to the naturally lit, Alpenhof SPA area on the first floor. The new, stylishly renovated hotel lobby offers plenty of space to relax and enjoy regional snacks and wine specialties. We pamper our hotel guests every day with a new and freshly prepared 5-course selection menu. A special highlight is the exquisite cheese buffet. Our refined Cigar Lounge, one of a kind in Zermatt, offers fine digestives, smoky whiskys and a solid selection of cigars. Sitting in front of a roaring fire listening to our pianist is the perfect way to end a day's hiking or skiing. Every Wednesday during the high season the family run business offers you a free visit to their herd of black nose sheep. ... more   less 
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Also Known As:
Alpenhof Hotel Zermatt

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